Dell Computer Corporation Complaint - Dell delivered defective computer no one will help
Had I known that Dell would deliver a defective computer and that dealing with Dell would become a prolonged nightmare, I never would have bought this computer. And I will never again buy a Dell product.
Here is why:
My first mistake was ordering a Dell computer. The lady who took the order got the delivery address wrong. When I noticed the error on the confirmation email, I spent two hours trying to reach someone who would correct the error. Most of my time was spent on hold. The last person I talked to told me that I would have to send Dell "a legal document" to make the change. I was told that my only alternative was to cancel the order, which I did.
Within 30 minutes the lady who took the order called me, apologized, assured me that, if I re-ordered, she would give me a $30 discount and get the order right. She also assured me that I would not have any difficulty if I needed help from Dell technical support. This time she got the billing address wrong, but the order went through.
The computer arrived. I set it up and attempted to activate the Microsoft Office 2010 that Dell had loaded onto the computer. The computer would not accept my activation code. After two hours, most of which was spent on hold, and after talking with 8 people - two of whom said they were "Level II" techs - I was told that I would have to contact Microsoft. After finishing the call, I realized that the computer had been shipped with the number pad disengaged. I pressed the "numlk" button, the number pad was engaged, and the computer accepted my activation code. No one at Dell had thought of such a simple solution.
When I attempted to load my Rosetta Stone Spanish program, the CD drive would not accept it. Then the real nightmare began. I used the Dell chat. The person I talked to decided that the hard drive was defective and needed replacement.
The replacement, however, would have none of the programs that Dell had sold me.
When I tried to contact the self-proclaimed "expert" who was supposed to assure that my problem would be fixed, I received an email that said I could call him but he probably would not answer the phone because he preferred working by email.
Trying to communicate with him and with his immediate superior by email has proved to be an exercise in endless frustration.
I will probably have to write this computer off as a loss and buy another. The next one I buy will not be a Dell.