Doubletree Complaint - Duped by DoubleTree - Hotel Stay
HOUSTON, TEXAS -- I was misled by a Hilton property website (DoubleTree Hotel in Houston Tx) this past weekend. I purchased in advance to receive a discounted rate. The website gave higher false rates (according to the reservation desk). The room only cost $79 usd per night, but I was charged $107.10 usd per night. When I called customer service they told me, "That is the chance you take when you make an advanced purchase, we fulfilled our part of the contract by giving you the rate we agreed to charge you." I told them that they falsely advertised their rates in order to make me believe that I was getting a discounted rate.
Like a parrot, the customer service representative repeated herself again and again. Not only was I charged for a higher rate, they billed my card AGAIN after I paid in advance. I found this error and reported it to the check in clerk.