MetroPCS Complaint - What The Hell
SHREVEPORT, LOUISIANA -- My name is James C. Williamson and I am writing regarding the poor, unlearned, untrained, unknowledge service I had received from METRO PCS customer service on Thursday June 2,2011 and Saturday June 4,2011. On Thursday around 10:30is I received a text from my female friend stating she needed my security code to pay my cellular telephone bill on-line. I was not sure of this security code so I called 888-863-8768 and spoke with a representative by the name of David.
He assured me that there was no security code needed for her to pay the bill on-line, he instructed me to have her follow the prompts on the main screen and the bill would be paid. I text her the information as well as the telephone number I used to gather this information and the gentleman's name.
Two-three hours had went by and I was under the impression everything was taken care of until around 4:00 pm I had went to use my telephone and received the recording my service was temporary interrupted due to non payment of the bill. You can imagine how disturbed I was to hear this recording, after coming from not one interview, but two interviews that day.
After being giving the run around with the automated service, and being in areas in which I could not get any service ( gloster LA).I was finally able to walk into one of your stores 2730 w 70th st and paid my bill for the amount of 56.00 cash, confirmation number 91596775. This bill was paid at 19:29:24. Mind you the stores closes as 20:30. Well after I walk out of the store I received a telephone call from my friend and I had ask her was she able to pay the bill, she instructed me she had just posted the payment on-line.
So by this time two payments had been made to my account, 56.00 cash, and she had posted 80.00 to my account, not knowing the bill was only 53.00. It was to late to walk back into the payment center because the doors were locked. I told her I was going to see what could be done, either a reimbursement or credit to my account. I was never able to get ahold of anyone that night however the next day, I spoke with a customer service representative by the name of Louis ID no 12775.
I explained to the gentleman the situation that had taken place the day prior and wanted assured information there would be no problem with a reimbursements of either of the funds. His words were," I cannot reimburse the 80.00 that was paid on line, But if you have the receipt, you can go back down to the payment center and get the 56.00 reimbursement, I wanted CLEAR understanding of this for I did not want to look like a fool going back down there using his words," HE ASSURED ME " THERE WOULD BE NO PROBLEM AS LONG AS I STILL HAD THE RECEIPT.
At 6:28 pm I walk back into the same payment center and gave the clerk the information I received from Louis, in which I was told there was no refunds out of the center. I called 1-877-315-6074 while standing in the payment center and spoke with a representative by the name of Marquis, who really had NO IDEA what he was talking about, His words were, I'm sorry you were given wrong information and I could have the store clerk call into the customer center and start the process, the store clerk assured me, he was not giving out any refunds and he was not calling into the customer center. (mind you I'm still talking to the customer service center at the same time I'm in the store).
By this time I was being told to get the ?????? out of the store ( by the owner) and he was WARNED by the clerk he was going to call the police. the police came, and nothing was done. I have spoken to Amalia and Bianca from the service center and neither one of these clerks has given me the same information, while their has been two payments made to my account,( TO A COMPANY THAT HAS UNTRAINED CUSTOMER SERVICE REPS), I also get thrown out of the store where I WAS SENT BY THE COMPLANY CUSTOMER SERVICE REPS.. METRO PCS SHOULD BE ASHAMED FOR THEIR REPS SHOULD BE RETRAINED, AND THEY ALL HAVE THE SAME INFORMATION.
I would not be so angry regarding this matter however I was given mis information by the first clerk David, and has received consistent misinformation by FIVE CLERKS, AND NO ONE CAN FINALIZE THIS SITUATION CORRECTLY. THATS WHY I SAY '''" WHAT THE HELL"""""