Office Depot Inc Complaint - RTA Furniture - Office Furniture
AVON, COLORADO -- As a former vendor, and shareholder of Office Depot I am amazed of the merchandising of the RTA office furniture. The VP of Merchandising and buying staff need to learn that prior to buying any RTA furniture, they themselves should be able to assemble the unit. I realize that retail is mostly about "net maintained margin", "turn rate",etc.
However if the buying staff were forced to adapt this simple policy, customer satisfaction would be greatly improved, and the furniture department would most likely be empty.