Lowe's Complaint - Singled Out!!!
BROCKPORT, NEW YORK -- Brockport, NY 14420-2674
I came in on 6/4/2011 to purchase a sander at the Lowes in Brockport NY and had the worst experience ever. In the past, I have purchased items from this organization without any problems but for some reason my experience went sour and disgusting on the mentioned date. One of the employees looked over my shoulder and he must of thought that I was of there to steal. When I finally asked him to help me since he was following me he decided to give me the wrong sander this is when I realized the individual was too into finding out if I was going to walk out with something in my hand. I decided to bring it up to the so called manager by the name of Jen and failed to take care of the situation appropriately. She mentioned to me that she would sit down and speak with the individual and let him know of their policies and procedures. I didn't feel that she took care of it like she was suppose to and asked for the district manager's phone. She commented by saying that the district manager didn't take personal phone calls and gave me a bogus email. I know that the moron following me in the store singled me out because of my race.... Little did they know that I was retired military. I have done to tours overseas in Iraq and this is how the military is treated. I was a loyal customer for many years. I am saddened that they treat people as such because of race.. I hope that BROCKPORT LOWES gets enough training in the future about giving respect those who have fought for their country no matter what race they are!!! I know that I will share my experience with other vets and I will never buy another product from Lowes..