DaimlerChrysler Complaint - Morons at Chrysler - customer service/finance department
BALTIMORE, MARYLAND -- Apparently Chrysler Financial has nothing but morons working for them. I have been having problems since December, 2004. I had a Chrysler Voyager which was leased. We also had a Dodge Ram truck. We took the leased van back and traded the truck in for a new 2005 Chrysler Sebring. Nice car.
The first complaint is that Chrysler had the van inspected (because it was leased) for any damage and/or mileage overage. When I got home from work and found the paperwork left by the guy who inspected the vehicle I was shocked to learn that he put down we had went over our mileage. I know this wasn't so because I had checked our contract and we had gotten the highest amount we could which was 15,000 miles a year (4 years), 60,000. We were under at that time by about 8,000 miles. However, the inspector had us at 45,000 miles per our contract and had put down the amount from our odometer. Hence we were over. I called them about this and stated that our contract was for 60,000 miles and we were not over.
After all was said and done when we returned the leased van and traded the truck, we came out with the Chrysler Sebring and thought everything was okay. This has not been the case. First of all, Chrysler Financial has sent me invoices stating I owe for the damage and the mileage overage. This was not the case because at the time of the financing for the new vehicle, everything was rolled into the new loan which was written up by the dealership. There was no mileage overage because we were still under by a few thousand miles. However, when Chrysler Financial got he paperwork they took the mileage from the truck as the mileage from the van even though the paperword states the mileage is from the Dodge Ram. So here they have payment for the damage and they are trying to get money for mileage overage that doesn't exist. Now they claim there is a dipsosition fee of $275.00 Nothing was ever mentioned to me during the sale of the new vehicle. I also do not have a bill from Chrysler stating that is all that is owed. No, I have bills coming to me regarding damage and mileage overage. When I spoke to someone on the phone the beginning of May (2005) I first had to go through the whole schpiel about what had been transcpiring about what is owed. (I have been doing this since December, 2004). I said if that is all that is owed (and I still am not sure about any disposition fee) I would pay it. I was asked to pay it over the phone (a $7.00 fee) and at first I was going to. Then I thought better of it becasue if Chrysler still doesn't have their file right (or their system) that I don't have for any mileage overage then I don't want them to have access to my credit card and at some point decide that if they can't get me to pay on my own that they take it themselves. (This has been done by other companies.) I told that person I would mail in the payment. I did not state I would mail it that day. I did tell her that I wanted a new bill stating that all I owe is the disposition fee of $275 and that everything else has been straightened out. I had ecently sold my house and put everything in storage (prior to our move out of state). I got a post office box and at the same time I had a change of address put in. I never received anything from Chrysler. I received a call on my cell phone on dnesday, June 1 while I was at the doctor's office. I didn't get his name but he apparently was my "account manager." He asked me if I was going to make the payment. I told him I was still waiting for the invoice. He told me I had to make a payment right then or he would send my file to the collection agency. I snapped. I told him he better not send me to a collection agency, that I had requested a bill and that I wasn't going to pay it over the phone. He got nasty, I got nasty. I told him I wanted tdo speak to his manager. He refused to let me speak to a manager. All he said that he was going to note that I refused to make payment and that he was going to send it to a collection agency. I stated I never refused to pay anything, I just wasn't going to pay it over the phone. Needless to say he hung up on me and I never got to speak to a supervisor. I had to call 411 to get Chrysler's 800 number which I was connected to. The first gentleman I spoke to pulled my file up and stated I owed $766 (plus change). I quickly got irate with him because he I was told I only owed $275.00. (See what I mean about getting their file and system in order?) He put me through to someone else (Sharon or Shirley). She said she was the one I spoke to last time and that her file states I said I would send the payment on the 14th. This is not what I said I told her the other girl I spoke to I told her that I wanted a new invoice stating all I owed was the $275 since I keep getting invoices with different amounts and clearly everytime I call I owe something different. I asked to speak to her supervisor. Of course when I asked them what they titles were I was told they were some sort of a supervisor. I don't believe them. I was told that they have the authority to do things, but when asked for them to do something for you (like extend a few days) they can't. I was told that they hold a file for 25 days and yet they held mine for 30 and now it was going to a collection agency. First of all, I worked for a lawfirm for 16 years and never once did I ever hear of anyone being sent to a collection agency after only 30 days.
When I asked to speak to her supervisor she refused to let me talk to anyone else. She said I can make a payment over the phone ($7.00 fee) by 10:00 that night. Otherwise, if I didn't, it would be sent to a collection agency. I told her that I wasn't going to pay the $7.00 fee for the check by phone and I certainly wasn't going to pay for a credit agency. Since Chrysler is contracted with them they can pay. She told me that they mailed me a bill. I never got it. She said that was the Post Office's fault. That's funny, I got all of their other mail.
Needless to say all I got was rudeness, inconsideration, and downright attitude. I hung up on her. When I got home that night I immediately went to the Chrysler website and sent them an e-mail.
Chrysler employees talk to you, the customer, like you don't have a choice. They think they are intimidating you. But don't let them. Get back at them. Take a stand. Don't let them bully you. They don't think you know the law. Even if you know the law, they think they have their own law.
Also keep a journal of your troubles with Chrysler (or any company) when you have a dispute. Keep all paperwork. I don't know what these people are thinking (the ones who work for Chrysler) but I beleive they are in for a rude awakening. Not by me, but by all of us.