Hertz Complaint - Hertz, don't it?
NORFOLK, VIRGINIA -- On May 27th, I rented a vehicle for five days from Hertz in Norfolk, VA. The condition of this vehicle was horrendous. Why it was not taken out of the inventory is beyond me. There were gouges out of the side of the car. There was not one piece of body that wasn't scratched or gouged in some way. I complained to them at the time. Told them that there was no way I was able to document all of the damage. Instead of giving me a different car, they "rewrote" my contract to include the damage. I'm sorry, but I don't drive a vehicle that looks like it was molested by car wash.
To top the whole thing off, the car had a flat tire the next morning. So I had to wait for AAA to come and change my tire to the donut it had in the trunk. Wait...it gets better. Then they told me that I could either take the tire to get it repaired, as long as it doesn't cost over $25. Or, I could exchange it for a different car by taking it to the airport at Newport News, VA. I opted to take the car in for an exchange, of course. Oh...and I'm told to make sure to fill the gas tank before exchanging it. Yeah...that $1.45 it took to fill the tank wasn't embarrassing or anything.
This whole incident took approximately 3 hours to rectify. In the meantime, my son was waiting for me since I called him and told him I'd meet him at his workplace.
Why does all this responsibility fall to the renters of the vehicles? I wrote Hertz an email three days ago and asked them to respond. I've heard nothing from them. So I decided to write it on this board as a warning to others. I rent cars nearly every single month. I think I'll go with another company next time.