Conair Corporation Complaint - Horrible Customer Service
After buying a hair clipper for my husband, we tried to plug it in to charge it and the charger/hair clipper doesn't charge. So I try to call the 800 number, and it isn't in service. I email conair, and receive a response a few days later. I call the number they give me and am told that in order for them to go good on their warranty, I have to pay the postage to send them the clipper, and a check for the shipping to send it back to me. After I express my thoughts that it isn't my fault they manufactured a product and sold it to me not working, I shouldn't have to pay the postage to and from, the lady says she can waive the fee to send it back to me.
I told her that they should send me a return label to ship it to them on their dime. She said they don't do that. I told her I already paid for a working product and I wouldn't pay for them to ship me a "free" one (her words) after explaining that I wasn't paying anything to get what they sold me working, and getting no where, I told her I would go elsewhere to find my answers.