McDonald's Corporation Compliment - Checking the Order At the Drive Thru Pays Off
PHOENIX, ARIZONA -- I stopped by Mcdonald's after work today to pick up dinner for me and for my boyfriend. I went through the drive thru and ordered 20 nuggets, small fries, a large Coke (his order), and an Angus Deluxe (my order). I received my food rather quickly. Something didn't feel right and I've read enough reviews on here to know that I should check my bag.
I pulled into an empty parking space and opened my bag. Sure enough, the fries were missing and they gave me a regular hamburger instead of the Angus Deluxe. I looked at my receipt and saw that they did charge me for a small fry and they also charged me for a regular hamburger.
I went inside and told the woman behind the counter that I was missing the fries and that I ordered an Angus Deluxe, not a regular hamburger. She didn't even ask to look at my receipt.
A few minutes later I was handed a bag. I looked inside and saw an order of large fries and the Angus Deluxe. I pulled out my debit card so I could pay for the difference and the woman told me no extra charge. So I got an upgrade on my fries and burger for free. Nice. Great customer service and the woman was pleasant too.
I would also like to mention that the Angus Deluxe is AWESOME! Tasty beef, sliced red onion (not that white chopped onion they put on other burgers), a few pickles slices, tomato, fresh lettuce. Oh yeah. That's how a burger should taste. I enjoyed every bite and am stuffed.