Ashley Furniture Complaint - Very, bad customer service, they keep lying
LOUISVILLE, KENTUCKY -- I purchased a dining room set and a side table in early May. Was promised delivery within 4 weeks. When they finally scheduled delivery, I was promised that everything was being delivered. But, when the truck showed, only the dining table & 4 chairs where delivered, short 2 tables and a side table for the living room...Was told it was on way and would be next week. Of course the next week came, no call, no delivery; the next week (2 weeks later), no phone call no delivery...From that point I have called them weekly and have been told each time they are en route and will be delivered the next week, but again nothing...no courtesy phone call, nothing. I have been calling now for 5 weeks and and still getting the same run a round. I have complained and they always tell me they will call me back...and I never get a call from anyone....i would not recommend this company who has no taste in customer service. All they seem to care about is the all mighty dollar.
I would not recommend them to anyone, not even for a dog to sleep on....this has been the worst service in my life and I have been around the block a few times over.