Lingo Complaint - This company is all a SCAM they steal from the innocent!
MCLEAN, VIRGINIA -- Primus Telecom is the owner of Lingo Voip Phone Service. My name, bank information, Mobile line and signature was fraudulently used to open a home phone service account. I spoke to a Deepak in the security department who disguised himself a CCP which I later learned that he is actually the supervisor of that department. I explained the situation to Mr. DEEPAK who was extremely rude, irate and argumentative with me and his conclusion was that this was not a fraudulent account. I had the police investigate the situation where they stated they spoke to whomever in the security department and they claimed that whomever they spoke to stated that I opened the account and I am the account holder. Although the police mentioned to whomever they spoke with that I do not live at the stated address, nor am I the owner of the email address used to open the account could not further investigate and had advised me to call headquarters to speak to someone further or to file a small claims suit. Before I went further with the police's advice I called Lingo's customer service one more time and spoke to a KAREN who advised me that she will make sure that this account be closed and that I will in fact receive a refund of the funds taken out of my account; she will call me to let me know the status. It did not dawn on me until today that Karen could not call me back since she did not have my phone number so I called Lingo back again today and spoke to another CCP which stated that Karen did notate all of what she told me but that who ever investigated in further notated that this was not a fraudulent account.
So since I was advised by the police to call headquarters; I did that today where I spoke to an IRINA who is the manager of customer care which stated to me that there was nothing that she can do since their security department is of their own company and she cannot override their decision. She has stated to me that she will contact the supervisor in that department to contact me. I asked her who that person was and that is when I learned that the so called CCP in the security department that I spoke to was in fact the supervisor of the department. I have been back and forth with this for a month now...unaware that this account was actually opened long before then and has been withdrawing monies from my account. They finally suspended the account which does not do anything because I will still have to cancel my bank account and get a new one just because this company refuses to investigate further. I have lost a lot of money due to this situation and nothing is being done to resolve it. I hate to have to file a lawsuit for something that could have been resolved with just a push a button but if not further investigated I will be force to. I just want the account closed and to be refunded what ever was taken out of my bank account. I have a home phone number. I cannot use Voip phone because I myself am a Customer Care Professional at home which it is required to have a home phone in order to take calls. I have had this home phone service since 2010 of February.
So I don't see how this makes any sense. I just want my name off of this account and my money back. Ms. IRINA has stated to me that I can contact whomever whether it be her president's office or the BBB, etc. that this is scam and she handles all of the complaints and all she will do is say that it has been handled. And then hung up on me. I would like for this account to be removed and for the monthly charges plus insufficient fund charges be replaced back into my account. I want my debit card information to be removed.