National Car Rental - LAX Complaint - Would never recommend National Car
LOS ANGELES / INGLEWOOD, CALIFORNIA -- In May we rented a car for 3 weeks at National. Now we were charged / debited with an amount of approx. USD 1200 (!!!) for "extensions". We rented the car for 3 weeks, gave it back after this period, so we do not know what they are charging us for.
I called them and after approx. 20 minutes (I need to mention that I live in Germany and therefore called them from Germany - I do not want to think about the costs...) I talked to a person who seemed to be in charge. She promised to write an email to managers and copy me in - I have never received such an email!
So I filled out the complaint form on their homepage and received an automatic email that they will get in touch with me within 2 day - do I have to mention that this never happened...?
So I wrote an email to the address which is mentioned here on the homepage sometimes (care at nationalcars.com) - again, no reaction. So I filled out the form on their German homepage (I asked for a contact in the US) - I have not received neither an automatic email!
I am really frustrated that no one seems to be responsible for complaints!
Of course we contacted our bank and are trying to retrieve the money - maybe then National wakes up ...