Sears Complaint - Repair service/customer service
I called Sears for an appointment to come to my home and fix the riding lawn mower that I had bought there a few years ago. I was told the first appointment they had was over a month away. I went ahead and said okay. June 7th, the day of my appointment rolled around. I got a call saying no one would be out to fix it that day, that they would be out June 9th. The next day, I got a call saying I needed to call and reschedule my appointment. I called and they said dispatch would call and schedule my appointment. Surprise, surprise, I got no call back. Then I called the next day and there were no available appointments for 3 weeks, June 28th was the first available day. I fussed and complained, but to no avail. I asked to speak with a manager and was put on hold. 40 minutes later, I hung up and called back. I asked again and was once again put on hold. After 20 minutes on hold, I gave up, called back again and told them I was filing a complaint. They just said they could reschedule my appointment for June 28th, but I had no desire to wait another three weeks, so I said forget it. I don't think I will use Sears anymore for repair services, so they've lost a good bit of business.