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A & E Factory Service Informative - Appointments not kept
This concerns A&E FACTORY SERVICE 1-800-771-3029.
On 5/4/11 I had an appointment between 1 and 5PM to have my Whirlpool noisy hinge?) refrig door repaired. had talked to xxxx and was quoted a price of $99. The teck was supposed to call before coming. No one called and no one showed up. I was home from 1 PM on. the next day I received a recorded message to reschedule my appointment. I finally called A&E. and inquired why the tech did not call and keep the appointment. The answer was that the tech ran out of time and that he had called at 3:58PM. This was a lie, since I was home and if the line were busy I still would have received a recorded message. Also, I gave 2 phone #s.
I made another appointment for today, June 9 between 8 and 12PM. and this time I was quoted a price of $109. When the tech had not arrived by 11:45 I called 800-771-3029 and talked to xxxx. I told him about my concern, he apologized and said he would get in touch with the tech.
Now it is 2:45 PM and I have not been contacted.
What is going on with your company?? You should be paying me for all the wasted time. My time is also worth something.
PS: At 1:50 I contacted 1-800-771-3029.(xxx) and asked to talk to a supervisor. She came back to me once to let me know that she is trying to locate a supervisor. That is the last I heard. After a few minutes the line went dead.
Note: I sent the above to aeservice@aefactoryservice.com
On 5/4/11 I had an appointment between 1 and 5PM to have my Whirlpool noisy hinge?) refrig door repaired. had talked to xxxx and was quoted a price of $99. The teck was supposed to call before coming. No one called and no one showed up. I was home from 1 PM on. the next day I received a recorded message to reschedule my appointment. I finally called A&E. and inquired why the tech did not call and keep the appointment. The answer was that the tech ran out of time and that he had called at 3:58PM. This was a lie, since I was home and if the line were busy I still would have received a recorded message. Also, I gave 2 phone #s.
I made another appointment for today, June 9 between 8 and 12PM. and this time I was quoted a price of $109. When the tech had not arrived by 11:45 I called 800-771-3029 and talked to xxxx. I told him about my concern, he apologized and said he would get in touch with the tech.
Now it is 2:45 PM and I have not been contacted.
What is going on with your company?? You should be paying me for all the wasted time. My time is also worth something.
PS: At 1:50 I contacted 1-800-771-3029.(xxx) and asked to talk to a supervisor. She came back to me once to let me know that she is trying to locate a supervisor. That is the last I heard. After a few minutes the line went dead.
Note: I sent the above to aeservice@aefactoryservice.com
Comments:
Posted by Jay on 2011-06-09:
Find a local service company and get your refrigerator fixed. At this rate your grandchildren will have to deal with this repair.
Just read the other 3 complaints about Sears posted in the last couple of hours. This is typical of Sears.
Just read the other 3 complaints about Sears posted in the last couple of hours. This is typical of Sears.
Posted by SearsCare on 2011-06-14:
Dear artie2224/Service Not Kept A&E:
I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is Susan and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the (refrigerator) is listed under and we will contact you directly. In addition please include your screen name (artie2224/service not kept A&E) in your email for reference to your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
A&E Solutions Team
A&E Cares
I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is Susan and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the (refrigerator) is listed under and we will contact you directly. In addition please include your screen name (artie2224/service not kept A&E) in your email for reference to your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
A&E Solutions Team
A&E Cares
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