A & E Factory Service Informative - Appointments not kept
This concerns A&E FACTORY SERVICE 1-800-771-3029.
On 5/4/11 I had an appointment between 1 and 5PM to have my Whirlpool noisy hinge?) refrig door repaired. had talked to xxxx and was quoted a price of $99. The teck was supposed to call before coming. No one called and no one showed up. I was home from 1 PM on. the next day I received a recorded message to reschedule my appointment. I finally called A&E. and inquired why the tech did not call and keep the appointment. The answer was that the tech ran out of time and that he had called at 3:58PM. This was a lie, since I was home and if the line were busy I still would have received a recorded message. Also, I gave 2 phone #s.
I made another appointment for today, June 9 between 8 and 12PM. and this time I was quoted a price of $109. When the tech had not arrived by 11:45 I called 800-771-3029 and talked to xxxx. I told him about my concern, he apologized and said he would get in touch with the tech.
Now it is 2:45 PM and I have not been contacted.
What is going on with your company?? You should be paying me for all the wasted time. My time is also worth something.
PS: At 1:50 I contacted 1-800-771-3029.(xxx) and asked to talk to a supervisor. She came back to me once to let me know that she is trying to locate a supervisor. That is the last I heard. After a few minutes the line went dead.
Note: I sent the above to firstname.lastname@example.org