Sears Complaint - Sears Dryer HE2 - Installation/Failure
We bought a washer /dryer set from Sears and a couple of weeks ago the dyer stopped working. All the lights were blinking sporadically. We set an appointment from 8-12 and the Sears tech called at noon and said he could be there in a couple of hours. I lost a half day's work and rescheduled. The next tech showed up at the last minute of the time slot and opened up the dryer to find it had been incorrectly installed, causing lint to fill the interior and fry the circuits. The receipt stated "Installation Error". He said he thought they should replace the machine as the repair bill was going to be about $1300. He sent that as a recommendation.
We contacted customer service and they always seemed to pass the buck to someone else until we finally got to the "Blue Ribbon " team. They offered only a minor discount and wouldn't even cover re-installation for a new machine. Since it is a set we are also stuck replacing the washer, too.
One of our biggest complaints is the lack of care and responsibility across the board. They said any other company wouldn't do anything either, yet I have had wonderful experiences at stores like Costco, Trader Joe's, and REI, to name a few that stand by their reputation, and we have remained loyal and regular customers with them.
Lastly we received a strange email from their "social media support" team to followup on our situation but with no phone number and they never returned our email. Not sure if it is a scam or just more poor service from Sears.