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24 Hour Fitness Consumer Reviews - Page 2

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TRASH
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, TEXAS -- I would not advise working here yet alone working out here. 24 Hour Fitness does not take care of anything they wait until all the facility issues build up and the place looks like crap before they actually cone and fix anything. I would not advise working here unless you are in highschool. If your looking for stability you came to the wrong organization they will try to work you like a slave and give you nothing for it. I worked here for 4 month on a full time schedule and the part time workers made more than me even if I put in 40-45 hours a week. They start everyone in sales at $7.25 but they don't pay you for comission. Everyone who works the front desk makes $8.25. I as a sales advisor had to train the Operations manager, front desk reps, as well as the Assistant sales manager, yet I was not given a raise or was never given the opportunity to move up to a different position insted I was told I did not qualify and they never even looked at my resume. They lead you on to believe you can get somewhere in the company but its all lies. 24 Hour Fitness as a company is shady and VERY greedy! They will sit here and go over how they do this and that for their employees but you will quickly find out that they don't do a damn thing for anyone but themselves. Dont trust them and don't workout here or spend your money here its a waste of time.

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Being Charged an Annual Fee When I Have Only Been a Member for 6 Months
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

REDLANDS, CALIFORNIA -- I do not understand how a company can charge you an annual fee when you have not had a membership for a year yet. Did I not pay this at the beginning when I signed up? So if I decide to cancel my membership at the year do I get my annual fee back? They said it would be prorated! So the answer is NO! How can you charge me the annual fee? My year for being a member will be short lived when the actual year is here in May. So "Yes," if there is a class action lawsuit I will be involved.

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No Ethics
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEMECULA, CALIFORNIA -- Their computer lost my subscription. Despite my fingerprint, passcode, and membership card. After I made a fuss they found it and said it expired 9 years earlier. After a few hours left on their own the local management found my membership and said it had just expired a week before. (My yearly membership had for close to 2 decades expires in December not June.) Claimed they sent renewal notices but to an address in a city far far away which I have never lived close to.

When escalated to corporate they said it was up to me to renew my membership on time but they would be glad to get me back into the system for $500 a year. (Had been paying $99/Yr.) When I looked into it further I discovered I'm just one of thousands that this has happened to. Looking at Consumer Reports "24 Hour Fitness" is boldly upgrading their pay structure. All old members that paid a huge membership fee of close to a thousand and then $99 a year are now being pruned and replaced with $500/yr memberships.

Fortunately "LA Fitness" is far superior and far less expensive. Along with numerous other gyms "24 Hour Fitness" is the slum gym in the fitness world. Check it out in person and then check the other gyms so you don't make this mistake. The only positive about this may be they have a gym close to where you live. Even then it might not be worth it since other gyms are cheaper, better facilities, and a better atmosphere.

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Lock Cut Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SUNNYVALE, CALIFORNIA -- One of the clerks from the front desk cut off my lock during my workout. Another patron claimed that I put my lock on a locker with his belongings. He did not have a lock. After discussing this with the manager on duty (Devin **), she politely declined to replace my lock. Unsatisfied with this decision, I called the club manager to review this situation. After hearing the complaint, he promised to talk to his staff and return my call. He did not call back.

My various experiences with this franchise indicates they do not value the customers from whom they collect dues and don't really care if they lose members. There are constant plumbing problems which they use gym towels to plug leaks. These are the same towels they issue to customers. Broken equipment stay broken for months. The managers are not trained to conduct themselves with good customer service. Do not spend your money on this franchise.

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The Pool Is Always Dirty and Kept Very Cold
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORTLAND, OREGON -- I have been going to mall 24 Hour Fitness for over a year. I use the pool more than anything else in the facility. The pool is very dirty, at times one is unable to see the bottom of the pool it is so unkempt. A huge number of clients that use the pool and spa use the side of the facility to blow their nose and spit openly, some of the clients spit inside the pool.

Trying to enjoy the steam room is another adventure as patrons will get water and then spit it into the sensors of the steam room to increase the steam. In the past year Multnomah county has been called a number of times and has forced the club to repair broken tiles (that were beginning to mold) along with replacing the spacers on the flooring that were broken if a person stepped just so one could really hurt an ankle or leg.

Just recently the club has decided it needed to save money so the temperature in the pool has been lowered. I have talked numerous times to the club and corporate management and nothing has been changed. As soon as my membership is up yes I am finding another gym. ** recently profiled most of the problems with this location and nothing has changed.

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Weights
StarStarStarStarEmpty StarBy -
Rating: 4/51

MOUNTAIN VIEW, CALIFORNIA -- Hi from Member # ** Club # 814 needs 10 pound Iron Grip Weights. Order about quantity 20. Thanks for your diligence in keeping the club 814 supersport in great shape. I work out early most mornings and use almost every thing in the gym at some point in time and it is all well maintained even with the high usage the gym sees.

I noticed that in the free weight area is can be hard to find a 10 pound Iron Grip weight (which is probably the one you need the most when trying to go up in measurable but small increments). If I do a rough count I notice about 20 or so 10 pound weights and over 100 of the 45 pound Iron Grip weights. You can always find the right weight but you need to scrounge around more and it impacts the efficiency of your work out time. My recommendation would be to invest in another 2 dozen or so 10 pound Iron Grip weights next time you are upgrading or ordering. Thanks for listening. Call me if you want more detail. Ask any trainer there or customer and they will confirm.

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Cancellation Nightmare
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

PARKER, COLORADO -- Call to temporarily stop payments on my daughter's membership. I have been paying for my daughter's membership for several months now but because of her working hours and being a single mom, she has not had time to attend the gym. My younger sister just passed away a few weeks ago and I had to go out of state for her funeral. I am on a fixed income and money became a huge issue this month.

I called the club before the monthly payment was due and asked that my daughter's membership be stopped on a temporary basis (six months). I explained my situation to ** and that I would not have the funds available to cover the membership this month. He assured me that "no further payments would be taken out of your account..."

WRONG - I find out that this month's payment was indeed, taken out, causing me to overdraft. Will the club help? Sure, they will MAIL me a check, maybe in THIRTY DAYS. Mind you they will pay for ONLY THE MEMBERSHIP FEES AND NOT THE OVERDRAFT FEE CAUSED BY THEIR MISTAKE.

This caused an additional issue for me. I have high blood pressure, diabetes, gout/arthritis, and a thyroid issue and I am out of my meds. Now, because of 24 Hour Fitness' mistake, I cannot afford to get my meds. If the fee had not been taken out I would have had just enough money for my prescriptions after insurance. Side Note: Insurance pays for my membership -- I loved this club until now.

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Unfit equipment
By -

TWIN OAK ST. LOCATION, BEAVERTON, OREGON -- I was a member at 24 Hour Fitness one other time and was not pleased with the customer service. They acted as if they didn't care if you were there or not. The club always looked dirty and I never saw anyone ever cleaning the facility. The equipment was old and who knows if they ever replaced the old equipment with new updated equipment. Recently I went to the club in Beaverton, Or on Twin Oaks street. I was waiting for a class to start so decided to warm up on the treadmill. The first one was out of order so I decided to get on the next one. There was a TV playing and lots of people talking/other machines running as I stepped on the treadmill.

To my surprise, it was running at top speed. I went flying off, landed on the floor in a heap and fractured my shoulder. The woman next to me paid no attention to me and kept on running. I tried to get up but couldn't because I was in so much pain. Thank goodness there was a couple of good Samaritans that came and picked me up. My first thought was, why anyone would leave the machine running? The bigger question is where was the staff and why weren't they walking around and monitoring all of the equipment making sure the people were safe and their equipment was working and shut off properly.

When I reported the accident to the woman down stairs, she showed no concern when I told her what had happened. I tried for weeks to get a hold of the manager. All I could do was to talk to the jock woman assistant manager which showed no concern either and put all the blame on me. She said she would make a report but nothing has come of it if she did make a report. I finally reached the manager and he said he would get back with me but never has, and also showed no concern. Even though it has cost me hundreds of dollars in doctors bills for which they should be at least partially responsible, at the very least an apology.

They need to post signs that say shut off equipment after using. When I talked to the manager, I told him I wanted my membership put on hold, and he wanted to see all my doctor bills to prove the accident. I will take the bills in this week but really doubt that anything will come of it. Stay tuned for a follow up on the bills question.

Twenty4 hour fitness makes plenty of money from the "biggest loser" so, what do they care. I have had the same non-caring attitude at all the 24 hour clubs. I would not recommend them to anyone. In the mean time I am still waiting to hear from the manager who after telling him I want no more to do with this club continues to take money out of my account. I will have to cancel the money from the bank side.

Good luck to anyone having to do with 24hour fitness. I recommend LA Fitness. They keep their club immaculate and actually show concern and are always replacing the old equipment with the most up dated equipment on the market. Please check them out.

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Libel, Slander, Betrayal, Violated By Company, Sexual Harassment Ignored, Incompetent Management And Staff
By -

24 Hour Fitness Company overall is horrible.-- I repeat- HORRIBLE. I worked for them for 4 years, tried to make it work out, tried to better the management system, and for those efforts, they have betrayed me, lied to me and violated me. I will NEVER forget how they treated me, after I was such a loyal, hard working honest, direct, and dedicated employee, constantly adapting to every "new" manager's demands like every 6 months and pressures and addressing issues as they were. They claim they are "customer-driven". This is absolutely false. Ultimately, they are Not customer driven until they get the money from you.

"Customer Driven" is just a new "Buzz word" to give mediocre managers the excuse to reinforce their sweatshop for their personal trainers, level the playing field for all trainers so that there are no "stars" in the show (the middle line of trainers get jealous if anyone outshines them in any way), and contain all of the problems in the gym that they really don't want to take responsibility for, although their rules that they don't even follow are posted on their walls in the gym.

I brought to the attention of my immediate supervisor in the "chain of command" about a guy not stopping asking me out and wanting to "talk about God" with me after his training sessions, and making continuous creepy comments such as "You make me want to please you" during our workout sessions.

After I had addressed this THREE times to my manager, he never did anything about it. I first called and specifically always ask for him to call me back (duh). He never did. So I approached him at work to warn him about it and connect with him, since he is "never accessible." All he could say was "In what context was it in when he said 'you make me want to please you'."
Nothing was done, again.

So I gave it one more try with him and basically told him that this individual needs to be reassigned. My supervisor told me "he would talk to his club manager about it" and "get back to me about it." He never did. I then wrote a letter about all of this to his manager and at the end of the letter, it said to "please call me ASAP" as usual. This guy never called me!

I finally had to contact HR and only after 10 days of this, the day before I was supposed to train this creepy 55 year old man, HR finally reassigns this guy to someone else. What a horrible experience. But that is not all about how bad this company is and how much they lie to their employees and the public about their empty promises and selected people that they like to be with based on their screwy company ways and office politics, listening to all the B.S. and the wrong people.

When management asks for your side of the story for anything, they really don't listen to it. They also hand it over to HR to do their "dirty work" for them. HR claims they are doing an "investigation", but rather, it is really an INTERROGATION. This is where they basically don't listen to you as they promised they would, berate you, and bully you into saying what they want to hear, not really your true and authentic side of the story.

They really don't want to hear hear your side of the story regarding being ganged up on, they ultimately just do what they want with you depending on the politics at that time and what mediocre trainers and managers and somewhat - good trainers want --the undercurrent.

While you are in the middle of trying to explain things to them, they cut you off, verbally abuse you, spin your words, and treat you like dirt. They violate your rights as an employee, get rid of you with our without wrong reasons. Management did not even have a club meeting for a total of NINE months. And, my manager did not even honor his requirement of having his bimonthly meetings with me and other training staff.

Management wanted for me to sell and service clients like crazy, but when it came to giving me the actual sign in sheets as needed for clients to train with me in a timely manner, so that the system would run smoothly and professionally, they would completely deny their incompetence in not doing it, try to put blame on the trainer, and get angry and defensive for their own incompetence of the root of the problem- there not doing their job and openly communicating with their employees effectively and consistently.

General Rule of Thumb Here: Bottom Line: Don't support a shady business like this one. Don't work for a shady business like this one, where the majority is shady and not trustworthy. Don't give them any of your energy or most of all, your money. That is what they ultimately want under their "customer service mask." For those of you who consider yourselves intelligent and worthy of people who really care, 24 Hour fitness is in no way for you. There is no loyalty at 24 Hour Fitness.

Unfortunately, the majority at 24 Hour Fitness does not manage well, the trainers are mediocre, their caliber is so-so, and their attitudes towards good employees is horrific and betraying. Management loves making 6 figures off of these trainers who get worked to death and are so underpaid for all the b.s. they have to put up with.

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Simi Valley Facility - Status and Update
By -

SIMI VALLEY, CALIFORNIA -- 24 Hour Fitness - Simi Valley Facility (Sport Type). The local management is slow at resolving membership complaints and/or request to fix, repair, replace, upgrade equipment and/or facility. Shortage of foam work out mats for scheduled daily classes. Require about 100 mats. Simi Valley facility has only about 60 mats. Need about 100 mats for parallel class needs and individual usage. Have requested several times for several months with very little response. Simi Valley facility needs to order about qty 40 more mats as of (06/22/10).

Too expensive at $20+ for each mat... Wow. Call that a rip off by supplier. Or bad 24 Hour Fitness Buyer to not find a cheaper vendor for a multiple facility purchase. They continue on a weekly basis to let the members get the brunt of the inconvenience of lacking mats during the work out classes to Save monies which members have paid for the facility and service monthly. (I for one for 9 years - membership X 4 in family).

This is supposed to be a Sport Facility which is a step up from the standard fitness center. It should be the Flagship of the Ventura County. I rate the facility at C+ compared to the other fitness centers that 24 Hour has locally. The others are better equipped. Granted this Simi Valley fitness center is 11 years old. More so, that it should be upgraded and reviewed for replacement of equipment, repairs required and facility improvements like Cleanliness and Safety conditions.

Work out Bench mats are worn out and have holes in them (6 out of 12 mats). This is a Safety issue. Coin operated lockers are useless. Members do not use them. Clarification - they use them sometimes but do not pay for it... Most of the pay lockers are very dusty, dirty, so most members do not use them. Such a waste of lockers when more are required and needed by the members (lockable ones) during the busy periods after work hours.

Scheduled classroom Bar Bells are 11 years old and are unsafe. The Bars are slippery and some are bent. They need to be replaced with safer ones similar to the other 24 Hour Fitness facilities. More End Locks are required and needed. Not enough on hand when the class is full. The Scheduled classroom Audio system is questionable. Not all 4 Speakers are working. The instructor microphones are intermittent and does not work sometimes which is very annoying and an inconvenience to the members taking the classes especially during full classes. Please replace the not working speakers and microphones.

11 year old fitness facility needs to be renovated. It is starting to show old age and lack of upkeep. 24 Hour Fitness needs to review, repair, replace, upgrade, repaint, renovate this facility. The Simi Valley 24 Hour Fitness facility needs a new work out outfit. The one it is using is 11 years old - Worn, Tattered, Faded, Out of date, and no longer made or sold. In comparison, Golds Gym is very facility conscious, very appealing, very clean, very aware of how it looks for its members.

Bar Weights, Hand weights, exercise balls, are all over the place in the facility. When it is needed by other members, it is not in its proper locations. Exercise balls hidden in the classroom locker area away from major member use. Granted it is the members who used it last and should put it back where found. This happens because there is not enough of these types of equipment. There is a need for another two sets of the hand weights (5 lbs -100 lbs). And two mores sets of the (1 lb - 15 lbs).

Cleanliness (health) and Safety should be the guide to the above listed items. As you can see the list above is not at all very difficult or large in request. It is do-able... It is whether 24 Hour Fitness management will and is Do-able for its members which is large and many in this Simi Valley fitness facility. IF 24 Hour Fitness management would listen to its paying and long term members, they would be on track with product quality and member service. It should not take a VP from 24 Hour Fitness to decide on Health and Safety issues at a fitness facility.

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24 Hour Fitness Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 22 ratings and
83 reviews & complaints.
Contact Information:
24 Hour Fitness
P.O.Box 2409
Carlsbad, CA 92018
800-432-6348 (ph)
760-931-1315 (fax)
www.24hourfitness.com
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