ARIZONA -- I have been a member since 1987 and am pleased with their road service. However, I now find out that I am being forced to pay $2 every year for a subscription to their magazine. I do not read it and it goes right into the recycle bin when I get it. If someone wants it then I am sure they would be happy to pay the $2. But why should people who do not want the magazine be forced to pay for it?
I contacted Customer Service at 800-922-8228 and was told that that was just the way their "system" is and that perhaps if more people complained about it they would change their "system." Their "system" in this regard is a bad one. If they want to use $2 of my membership dues for something, they should donate it to a charity of my choice instead and not force me to pay for something I do not want.
RENO, NEVADA -- I have been a member with AAA Emergency Road Service (Plus Member). My truck broke down in Reno Nevada, called the 800 number to get towed back to my house... app. 80 miles away. They informed me that there would be someone there in 40-45 minutes. About fifteen minutes after receiving that call, they called me again and said that there was no one available to tow me home and that it couldn't be done until the next day.
Well my truck is full of lumber that I had just bought and I could not let it sit in the parking lot overnight so I took matters into my own hands. I called my local towing company in Susanville (Susanville Towing). They we able to get a tow truck to my location and get me back home. Great job Susanville Towing... As for the AAA Towing in Reno Nevada... they failed to provide the service as stated per their obligation.
TUCSON, ILLINOIS -- I signed myself and my fiancée up for a membership online. The website even asked for her name, birthdate and email address. Needless to say, they did not add her, and when calling customer service to have her added they said there is an additional 48 hour wait time for her even though it was their error on their website. The agents Heather & Rudy (both allegedly supervisors), were rude and said I would need to pay an additional fee for the same day service (which cost more than the towing), and said I could file for reimbursement for my towing (even though it would most likely not be approved).
SWEETWATER, TENNESSEE -- AAA is not worth a damn, told me 2 hours for jumpstart, 2 hours look later, we can't find anyone. Really, we were freezing, thanks a lot. Today 2 hours for locksmith, in 3 hours I call them, oh they are leaving in the next 30 and it takes an hour to get here.
MINNESOTA -- Just got my first AAA card today. Turns out that they claim to be able to share your personal data (SSN, Credit Report, contact info, etc.) with whomever they choose to. No mention of this before joining, of course. You can restrict a couple categories but you must be able to read and understand the fine print, then send in a form without the benefit of a return envelope. I don't know - or care - whether I'll ever use their services but I will certainly refrain from ever joining again. What a bunch of greaseballs!
NASHVILLE, TENNESSEE -- The 2 times that I used AAA, I was disappointed. The first time I tried using them, I accidentally locked my keys in the trunk. They told me that it would be 45 minutes before anyone would show up. 1.5 hours later, nobody showed up. I called again. This time they told me that the guy got held up and they are not sure how much longer it would be. Finally, the guy who was supposed to show up called me and said it would be another hour before he got there and he does not know why AAA told him an hour. I was at a gas station where luckily a locksmith walked in and opened my trunk for me. I waited for over 2 hours and nobody ever showed up.
The second time I tried using AAA, I had a flat tire where I worked. Once again I was told it would be about an hour and once again after 1.5 hours I called again. The guy who was supposed to be there to help me with my flat informed me that he wasn't sure why they called him to come because he was located approx. an hour away in a completely different county. I don't understand why of all the tow truck business located in my big city, they called someone in another county. After the last incident, I let my service expire. I will just take my chances next time.
CALDWELL, NEW JERSEY -- I had terrible experience with AAA. First time when my car's tire got flat I called them and was told that the driver will be there in an hour. He didn't come until 2.5 hours of waiting. Luckily I was in the parking lot of my office. He finally arrived and did his job. Second experience was worst. There was an accident on a major highway and somehow the broken glass from that car got stuck in my car's tire eventually leading to a punctured tire. My car was sitting in the fast lane on a major highway with all the rush hour traffic coming in. I call AAA and told them to send someone quickly as I'm stuck in the fast lane of a highway.
They told me someone would be there in 20 mins. 40 minutes passed no one came. Finally a police officer came with a tow truck and moved me to the shoulder. The tow truck guy also changed my tire. The AAA guy never arrived. I was there for an hour and no one from the AAA company showed up. I called them again and told them that no one came and I no longer need them. Instead of being apologetic the representative told me that she cancelled my request so I don't get charged!
Unbelievable...charge for what??? I have been paying them all those years to help me when I need and they want to charge me extra? I would never ever trust AAA again. It is the worst insurance to have if you have an auto emergency.
DENVER, COLORADO -- First time in texas I ran out of fuel in a rental car and called AAA for help. The dispatcher took almost 45 min to get the info, call a service provider then call back and say that AAA could not help me. I should call a local tow company or the police for help! Bad experience. 3 hours and the police brought fuel to get off of the highway. Then AAA shows up to assist me.
Second time AAA failed me I was on the way home and my engine failed, smoke pouring out, piston slapping the cylinder head and off of the side of the highway off ramp. One hour to get AAA on the phone, 45 min for a call back to say it will be 45 min at least due to heavy traffic. Started calling at 3pm and tow driver picked me up walking home at 5:25pm. Not what I think is ok or what I pay for. Bad service, expensive and leave you hanging.
SANTA ANA -- I have been a AAA member for 25 years. What a waste of money!!! I took a family vacation to Portland, or in July 2012, for a family reunion. Upon arrival at the airport we rented a car from enterprise, knowing we will get our AAA discount on the car at the end of the trip, four days later. Upon return to the airport, we had a $580.00 total payment due on our credit card!! I hit the roof and called AAA asking why?
I was told by **, the supervisor to customer service with AAA, that they do not honor or work with enterprise anymore!!! I told him how am I to know that? He said they do not notify members on these issues!!! My feelings are that AAA does make business decisions without the member's awareness behind the scenes and the chances are members get upset but eventually drop their complaints and move on!!!
For the past several months, I have written formal complaint letters to their president/CEO Robert **, communicated with **, again followed up 15 times on the status of my complaint!!! Up to now, I have not received any resolution, get my refund, or communication back from their complaint department. The customer service complaint department is a total joke!!! They ignore letters, faxes, and you can't reach them unless you fax them. Still they don't respond!!! Wow what a great company!!! When I call to follow up, they are surprised as to how many times I have called to complain about their customer service and how they ignore customer related issues!!
** always has a excuse, or does not return calls. When he does, he blames it on the other company!!! I have been passed around from one supervisor to another, even talked to a supervisor's supervisor!!! This is not a complicated thing, just refund the damn money!!!!! How hard is that??? From California to Texas and then back again the follow-up calls go around and around!!! Still no resolution and I'm aggravated like hell with AAA!!!!
I have to thank Enterprise, because they were nice enough to give me a 20% discount equal to $40. That's more than I can say about my own membership of 25 years with AAA which did not do crap for me!!! The AAA does not deserve my money. Nor would I want membership with AAA any. I cancelled my membership on the phone and demanded to get my prorated membership refund. My money was wasted on them for so many years. I have been a loyal customer. What happened to their loyalty to me???? People.. save your money.
This AAA is not what it used to be. They are greedy, irresponsible, and so secure with their jobs that they pass you around, giving you run around until you get tired and drop your complaint. I deserve so much better than them. I feel bad, wasted my time believing in AAA!!!! Is it the company policy to ignore members???? You tell me. Shame on you AAA. You are disgusting taking advantage of good members like me.
LONG BEACH,, CALIFORNIA -- I have read some of the posts regarding AAA employees and how they are like robots, how they only know how to read the scripts and how they are incapable of thinking outside the box to assist their clients. Well I think I know why most of you are experiencing such horrible customer service amongst other things. I just recently applied for a job at triple A (AAA) and was very excited when I received the call back from a hit on resume. Thrilled because I have been laid off for approximately 2 years.
During the time I was laid off, I managed to renew my real estate license, as well as started working on my degree. I have completed 73 units and will be transferring to receive my BS degree. I have been in sales for over 23 years and have been very successful! What is on my resume is all true, every deal I have ever closed is verifiable. On my resume it shows that I worked for one company for 10 years the first go round and was hired back for another 9 months before being laid off due to an acquisition by Hitachi. That speaks volumes!
If an employer is willing to rehire a sales representative back for a second time around after resigning (one would think) AAA would recognize that. I must be a great sales representative and a top producer. I listed my previous VP and Director of Sales on my application for them to verify my performance and work ethic. I have no criminal record, I have a ticket free driving record for the past 7 years.
These are questions they asked me before I made it to the assessment part of the interview process. I was told that after the assessment tests (if I pass) I will move on to interview with a live human being (a manager). Keep in mind that I was told repeatedly that the assessment test. There were no RIGHT or WRONG answers, to just be truthful. (Keep in mind I was very excited about working for triple A selling insurance products. Big company, room for upward mobility, already had at least 12 people saying that they would switch their insurance policies over to me, because I would be working there).
Well let me tell you the type of questions on the assessment tests. Some of these questions I went to the EEOC website and have determined that some of these questions are better suited to be asked after being hired. The first question (if I am remembering correctly) was HOW OLD ARE YOU? EEOC says that how old a person is should not matter during the application process that people over the age of 40 are protected under the Age Discrimination in Employment Act (ADEA) and that these are questions that can be asked after being hired.
They asked me questions like the following.. "How many jobs I've had in the past five years", "how many times have I collected unemployment", "how many people I know that sells insurance", "how much do I think a first year sales representative should make in a year", "how much should a representative be making after 3 years", "who told me about this job", "Did I speak to the person who told me about this job".
Here are the choices they gave me to answer from. "1 hour to 1 week", "2 hours to a month", " 2 months to a year" etc.. you get the point. They also asked me how much money would I spend on a client in unreimbursed dollars and pretty much gave at least 10 or more choices. They also asked how many hours do I think a first year sales representative should work a week, then they asked questions if I like spending time with my family etc.. Keep in mind they told me to be honest "there are no right or wrong answers".
So anyway I finished taking this God forsaken test and what do you know, I go back to the training coordinator and he says to me "oh.. You didn't score high enough on the test" (remember, there are "NO RIGHT OR WRONG ANSWERS"). Also keep in mind that there isn't one question on the test I would have to lie about, not one question on the test that has anything to do with intelligence, sales, or anything relevant to sales. Just questions that can disqualify you if you have been out of work for a while, questions that can lead to age discrimination, (they also asked me my nationality) questions that can disqualify you if you have been on unemployment twice in your life.
They asked a lot of questions about school also. All of which were answered truthfully. The training coordinator told me that he was sorry and that maybe sales is not for me. Can someone please tell me, what part of this test has anything to do with my ability to sell insurance? Or any other product for that matter. Also how can a personality test determine what type of human being I am, and how well I have done for the past 23 years in sales. These tests maybe set up for the younger generation. People who have no experience. Most of the questions I answered from experience. I don't think they want anyone who has experience. I said all of this to say.
With the economy the way it is today, unemployed workers should not have to take tests such as these to get back to work. Many of you have mentioned you've been talking to people who don't know how to make decisions, people who don't appear to know what they are doing. This is because good people like myself with a proven track record cannot get a job, because of tests like these that have no meaning, no substance, no ability to determine if a person will be a good employee at all. This is a way to keep certain nationalities out of work, to keep older people down.
I was compelled to type this letter because this particular rejection is not sitting right. I have spoken to CEO's, CFO's and owners of companies all of my life. I have closed major real estate deals, sold technology products to Novartis, Delta Airlines, and many other huge deals, yet AAA felt Sales was not for me because of a "personality" test that has nothing to do with sales. In fact the training coordinator said to me, "maybe sales just isn't for me."
I will continue to do my research and converse with the EEOC to make sure that companies are doing right by long term unemployed workers, workers who were once stable before the economy fell apart, and now seem to be undesirable to these companies through no fault of their own. So if you all are wondering why you are being treated poorly by AAA reps etc. I feel it is because they do not want someone older, qualified and experienced, instead they want someone that doesn't have a clue about life and the real world, and someone with a proven track record.
I would love to hear if anyone else have been through the same experiences I have with these personality rests. I know several sales reps all over the age of forty that have their Bachelor degrees very educated and have proven track records and have been told they were not going to be hired because of the way they answered a "personality" test. I feel sorry for the economy and anyone who is going through this new way of being hired. The economy will never be the way it was. Never.