AAA Auto Insurance Consumer Reviews - Page 2

LEXINGTON, KENTUCKY -- I got a quote online a month back which was for around $1000. When I went to AAA office (as they don't sell it online), they said its $1800, since my current insurance has less coverage. They asked me to increase my current insurance coverage and then go for AAA so that it will be around $1200. I went to my current insurance and increased my coverage, and then waited for 15-20 days for it to get reflected on AAA. I again got a quote online. I gave all correct info including my DL number, SSN and violation details (I had traffic ticket), and it gave me a quote of $800 a year.

When I called AAA to purchase it, they said online quote is normally not correct as it doesn't pull my credit report, and said I have to pay $1400. When I asked them, if there is so much of difference between Online Quote and actual cost (almost 100%), why should anyone get a quote online from AAA. The lady said she doesn't have any answer and rudely disconnected the phone. Then I went to AAA office, where they said, they do not know why the online quote is so low, and I need to pay the quote amount that I got from them a month back in AAA office (which was $1100).

When I told them that I gave all the info correctly while getting the quote online, including my 1 traffic ticket, and asked them to check if I entered anything incorrectly, she called 2 -3 AAA call center agents and finally told me that they do not know why the quote was $800, but they can't sell me that. I had no idea what to do, as I spent so much of my time with these guys. I came home and got a quote online from Progressive and bought that online which was much cheaper, easier and fast. But decided never to refer anybody to AAA (at least in this state). Bad thing was, I already referred 3-4 of my colleagues.

AUSTIN, TEXAS -- On November 25, 2013, I realized I haven't received our auto billing statement for December, so I check online. According to our account online, we do not have anything outstanding balance. So, I called the AAA main phone number, the staff told me that our auto policy had been cancelled. I was shock because we didn't receive any notice of cancellation.

I placed a call to my agent named Nicolas and left a voice message. Then I called his manager, Ms. **, and she told me that the company had implemented a new policy effective 9/15 even though our agreement was witnessed on 9/11. She apologized and said a notice was sent out on October 31. I told her we never received the notice. All we received around that time was the billing statement for November. She said our policy was cancelled effective Nov 16 but if you check our records, the cancellation date is Nov 10.

Basically we have been without auto insurance for approximately 2 weeks! Based on our history, we never have a lapse of insurance. Because of AAA error, we now have to pay a higher premium with any standard insurance company due to the lapse of insurance due to no fault of our own. My agent Nicolas called me back. He didn't know about our cancellation on our auto policy either. He doesn't have anything in his system that states our policy was cancelled.

We had to get auto insurance immediately with another insurance company for a 6 month policy.We refuse to drive without insurance. Our premium is $60 more per month due to the lapse insurance. I would like for AAA Texas County Mutual Insurance to refund our money due to the policy cancellation and to pay for the amount we are being charged for having lapse insurance due to no fault of our own.

MT. LAUREL, NEW JERSEY -- AAA MidAtlantic offered me the best price for insuring myself and my new 16 year old driver and 2 cars. 3 months joining AAA my car was stolen from my train station parking lot. AAA was nonresponsive to my phone calls for 3 days (including making it impossible for me to rent a car although I purchased rental coverage). I took a day off from work to make all of the phone calls, but no one ever responded to the more than 11 calls I placed to try to contact my "adjustor." The person who eventually picked up the phone said, "Would you stop calling me??" in a very rude voice.

After I called a manager in another state, my adjustor finally called me the next day at work, spoke to me rudely, and was unable to instruct me on how to proceed other than telling me wait 30 days to see if my car was found. Never having had a car stolen before, I don't know if this is typical, but this woman basically told me "tough," and got off the phone. With no assistance from the insurance company, the city police notified me several weeks later that my car had been found and towed to a distant lot.

The insurance woman told me that if I didn't retrieve my car within 24 hrs (thus requiring another day off from work), I would be liable for both the towing and impound lot storage costs incurred because someone stole my car. Car was retrieved with relatively minor damage. A detective was then sent to my home where he grilled me for several hours because.. well, I don't know why. I had to travel for a while, and when I returned, I had received two checks, cut on different days, for the same amount of money and dedicated to the same repairs.

I also learned that while I was away the same detective tried to talk to some of my neighbors--they told me he was a bully and that they had nothing to say to him because they had no idea why he was even wasting their time--and costing AAA money! Worst service in my 40 years of driving--you get what you pay for in car insurance, just like anything else.

SAN JOSE, CALIFORNIA -- We have been AAA customers for 20 plus years for home and auto insurance needs. We had been dealing with an assigned agent, who had been with us for at least five years of this policy time. He would look after any changes, updates, annual reviews, etc. Then all of a sudden, we would call and we were informed that our agent was not available and would we like to leave a message or go into his voicemail. Messages were left and never returned. This took place over a year and half time period.

Then out of the blue about a year ago, we received a phone call from AAA. It was our new AAA agent, calling to introduce herself and go over our policies, since they had been in limbo for a year and a half. WHAT A SHOCK! She did the review, and discovered we were under insured, and suggested an umbrella policy should be part of the coverage.

One week ago, we called because, again, there was no policy review and no sign of our AAA agent. We took our policies to another insurance company and had a review done. It turned out there were errors in our policies that would cost us financially had there been an accident. There were also errors that cost us financially over, at least the last year, unknown to us, until the review by another insurance company. Again, when we tried to get a hold of our insurance agent, and we were told that she was no longer with AAA and we did not have a new assigned agent.

We had to make the corrections on our policy with the call center and the corrections that were made, would arrive in the mail to us in a couple of days. Well, the corrections were sent out to us and there were still errors not corrected, that should have been corrected. So, our questions to AAA are: is this the way they treat all of their clients? If so, are these new cost cutting measures? If so, then maybe we should be shopping for a new agent that will provide at least the very basic service of a once a year review. After all, AAA claims they value the relationships they build with their clients. Well, we are not feeling the love in this relationship.

MICHIGAN -- I was previously setup as a auto-pay, auto deduct every month for auto insurance. Problem started in Feb when I cancelled my card due to a fraudulent Amazon charge. I forgot to update my auto info so when AAA went to process payment, it was declined. Then my Auto Insurance turned into a 4 month billing cycle. So March 6th, I paid the increased monthly rate of 341 in order to keep my insurance. I faxed in my paperwork to renew auto-pay and put me in the 6 month plan.

3 weeks went by and I went to my local AAA office to confirm all was well with the paperwork. They were unable to locate paperwork, in fact, in order to keep ins going I would pay once again 341 so they could reprocess paperwork, the 1st set of documents were lost. They screw up. I get to told it's the timing of system, nothing we can do. AAA is the cheapest my area right now so I bit the bullet and paid the 341. Resubmitted paperwork again at the office this time. I was told that it should no more than 20 days to process. Because I paid so much in advance, the next 3 billing cycles will be around 110.00.

Surprise, I checked my account to today... another 341. This created 4 bounce check fees. I called and they told me they processed the auto-pay paper work AFTER the billing cycle. I complained that it took AAA 35 days to process the paperwork when I was told no more than 20 days. So because of the delayed paperwork, I was billed outright again as opposed to 3 broken down payments. Because they took their time, I was forced once again to pay more money than I was told. Nothing I can do... she said. Once again, their negligence caused me to pay more money out of pocket for the month and now 110 in bounced check fees.

"Sorry sir, it's all automated", nothing I can do. "But at least your insurance is caught up and no more payments are needed for 2 months." They have a screwed up billing system. If it's all automated, why does it take 20 days to process paperwork. In my case, 35 days. Out of principle, I'm switching to State Farm and paying 20 more a month. Plus I confirmed if I need to update my card on file, they can do it on the spot. No faxing or submitting to corp office to make this happen. Stay AWAY!!!

LEWISVILLE, TEXAS -- Just to say, me and my wife are really good drivers so far: Me: 250K miles, 9 years, no accidents, no tickets, no claims. My wife: 130K miles, 6 years, no nothing. They sign you up for a "plan" for a year, and if on any reason you will no longer need your coverage, albeit a day before your year expires. They'll charge 10% of your yearly premium to "brake" the contract!!! UNHEARD of outrage! Insurance is NOT an apartment lease!!!

I've been w/AAA Chicago for 5 years (more -r less positive), then went to work outside the country for 2 years. Had a car abroad, and had it covered all the time with a major European company, MMA. They took my US insurance history, and once I went back they gave me a nice summary letter of their own. AAA would not honor it!!! I've got policy for a miserly old 95 Mazda Protege with AAA that was 30% more expensive that I am covering my 2 vehicles now (added a brand new SUV), and the coverage now is about 30% better - I actually got full coverage on both my vehicles!!!

They have managed to lose my cancellation request letter despite the fact that I handed it to my agent IN PERSON (also, no other company I heard of does not require any kind of letter - I'd just call and say I no longer need coverage!). After the policy was finally "canceled", I started getting bills and calls demanding for more money (and they have not been pro-rating policy usage correctly!!!). So it was just MONEY EXTORTION attempt at its classic best.

Bottom line: Never before was I offended w/insurance in such way as with AAA. I swore revenge - I will be leaving these reviews so AAA loses $$$$ in clients and respect, and I won't stop. I hope my review will cost them at least YOUR business! My request to all: IT'S A RIPOFF, DO NOT GO WITH AAA, let them get BUST, the greedy (bad word) deserve it.

AUSTIN, TEXAS -- Horrible customer service chain and dodging representatives in AAA. I bought AAA auto insurance policy (liability) for 1 year through the phone from a AAA representative and I paid upfront the whole premium. At the time of buying the policy we had a contract based on the facts that I had more than 2 yrs of prior car insurance experience and had taken a driver improvement program. The agent failed to mention that I need to send copies of the above 2 facts to AAA.

After about a month, AAA suddenly doubled the premium because I did not send those documents. With great difficult, I managed to get hold of one of the AAA representatives and clarified that it was no fault of mine and it was completely the fault of the agent who sold me the policy. As per the new representative's recommendation, I faxed those documents to AAA. However AAA still had some extra premium charged to my insurance because I sent those documents late.

After that I tried numerous times to get hold of the representative who sold me the policy, and left him numerous voice messages. However I did not receive any response from him. At one point AAA said they are going to cancel my policy because of non payment of the extra premium. I even tried contacting the supervisor of my agent, but it all resulted in no response. Hence I paid the extra premium for the time being to avoid non cancellation of my policy and expected to receive the refund later.

I also told AAA that I would take this FTC and litigation. After that they have come with up a new story for increasing the premium than what they have been telling me in the past. The whole process took about 2 months and still I haven't resolved the issue. I am having my attorney send a letter to AAA demanding fully refund of the extra premium charged, monetary compensation for my time (I have spent more than 2-3 hours during my working hours on my cellular phone with AAA in this matter) and also attorney fees. Throughout this process, the AAA customer service representatives (including the agent who sold the policy) have been very impolite and rude.

My mom received a bill for about $400 today and a note of cancellation. She called AAA to see what was going on. Turns out, our policy was cancelled on the 20th, and the whole family has been driving without auto insurance for about a week without knowing it. She received no bills or calls warning us of this cancellation. According to the representative, we submitted our payment late (she sent the bill on the 15th, AAA didn't receive it until the 22nd.. not our fault), and I quote, we "have only been members for a year."

I am outraged that a respected company could treat customers with such disrespect and disregard. If we had gotten into a car accident this past week, we would have been completely screwed. My mom went to the nearest AAA Auto Club South where she was offered an insurance plan with a different company that would double our fees. She was shown letters and bills that we never received.

She asked for our plan to be reinstated, but we were told flat out no. While my mom was walking out the door of the Club, the agent said, "Are you sure you don't want to buy a plan? You know driving without insurance is dangerous, right?" Yes, we know. And considering it's THEIR fault we've all been driving without it for a week, we don't need their "help" anyway.

I had a car accident with someone who is insured by AAA. The person I had the accident with and the witnesses concurred that I was at no fault and AAA should cover the damages. My car was severely damaged but it was drivable during day time only because the light is out. I did not claim any injuries. And made my report with my insurance which clearly noted that the other part is at 100% fault.

The AAA adjuster took a week to call me and left me a message, I was never able to get in touch with her so when I talked to someone covering for her she said they have my statement and they are waiting to get in touch with the witness. Another week went by with no action, I called again and the designated adjusted never answered the phone her co-worker said the same thing and we arranged for someone from AAA to come and take a look at the damage on my car which he did.

Two weeks pass by no news, so I call and finally I get in touch with the adjuster, she asked me all the question I answered to the other two co-worker and she said that she still need to get in touch with the witness and that she did not determine whose fault it is. I am so frustrated with AAA customer service that I had to find time in my busy schedule to express it and share it with everybody.

On Dec. 22, 1994 my wife and I were stopped in traffic when a speeding car hit us from behind. We both had to be body boarded out of the car. AAA has screwed us ever since. Besides their lawyer lying repeatedly and being denied medical treatment once they found out we had AAA ("they never pay their bills), it's been a nightmare ever since. I got the brunt of the injuries. A brain injury and four major surgeries on my spine have left me on social security disability since 1995. AAA owes us thousands for reimbursed medical expenses which when questioned, are always met with excuses and delays.

I used to attend a support group for people with brain injuries and anytime AAA was mentioned. Those that had their coverage, would curse them. Have you heard the latest joke? AAA is doing radio spots, by the CEO no less, saying how his company cares about people. I make it a point to tell anyone that will listen how corrupt AAA is.