PORTLAND, OREGON -- 1/2/18 - Broke down pulling my pop up RV trailer at 6:00pm. I have AAA Plus and AAA RV. Called at 6;00pm and was told tow truck would arrive at 7:30pm. At 8pm I called to get updated ETA and was told that they were having a problem locating a truck and driver that could handle my International 4700 and my pop up tent trailer. 9pm I called again and was told they still haven't found equipment to help me. I told them I could get someone to come get my tent trailer if that would make it easier to find equipment. I was told to go ahead and do that because it would make it easier.
At 10pm I called AAA and let them know that the trailer was gone and was told that it didn't matter because they still needed the larger truck. Then I was told that the new ETA was 2.5 to 3 hours out (12 to 12:30am). From the time of my original call I only received one call back from AAA at 8:56pm. It's 11:03 and I'm still waiting. During this process I was told by two different towing companies that my truck could be towed by pretty much any medium duty tow truck... More to follow.
PINE MOUNTAIN, GEORGIA -- When my car was in an accident 17 miles from home, I called AAA and they asked if I was in a safe place. I said not really. They eventually sent out roadside assistance, but there were 3 people in the car, and the tow truck could not take 3 passengers. Their ONLY suggested solution was to leave one or more of us (all female senior citizens) by the side of the road, with no buildings in sight and dark coming on, miles from the nearest town. Then, IF we managed to find a rent-a-car place open in a small town at night we were supposed to go back to get the stranded old lady. I literally hitched home with a stranger who drove 15 miles out of his way to get me home.
BOSTON, MASSACHUSETTS -- I am a disabled 68 year old senior. I had AAA for many years without problem. My car broke down in Jamaica Plain MA and I called for Roadside Assistance. I was told service would arrive 45 minutes or less. It did not arrive in 45 mins. I got several call (AAA Supervisor, AAA Customer Service Rep and a AAA Roadside Business). No caller identified themself by name that I remember. I was very upset that not one person that I had interaction with was truthful or apologetic. I heard one lie after another until I raged and cancelled the service call.
The company dispatcher did not relay the cancellation to his driver that was upset with me and rude with me. I have never had worse service than that day in all my life. I left my car broke on the side of the road. I will fix it. I will not ever call roadside assistance again. I will not renew my membership. I do not waste words, time, or money. I expect honesty, promptness and service.
ST. PAUL, MINNESOTA -- On May 14-- no snow, no rain, perfect weather--my daughter waited from 8:15 p.m. to 11:00 p.m. for a truck to show up in a Burger King parking lot. I called in 4 times. The sun set at 8:30, Burger King closed at 10, so she waited in the dark for almost 3 hours. All AAA said was that the service station they use in that area was very busy, and they were absolutely unwilling to call a different station. When tow truck did arrive, they told my daughter that only 2 drivers were on duty. Why doesn't AAA use more stations? They truly don't care about their customers or their customer's safety. Their apologies are meaningless. Absolutely horrible service!!
COLORADO -- I have been a premium member of AAA since 1996, 22 years this month. I recently took a trip to Arizona with four other families. 70 miles outside of Tucson, our water pump gave out. Embarrassing but, we had AAA so it should not have been a major calamity. The AAA agent said help would arrive within 90 minutes. We transferred our necessary items into our friends cars and awaited the cavalry.
At the 90 minute mark, still no tow truck. The kids were getting hot and it was becoming stressful. We call AAA again and they said help should be there within an hour... In reality we waited for over 3 1/2 hours. I am very disappointed in the lack of accurate information that was given to us and will be changing my service to good Sam at the end of this month!
LATHAM, NEW YORK -- I hit a pothole last night about 6 pm. It is not 1123 am the next day. AAA? It does not exist!! Roadside assistance? What a joke. How many hours does it take to get a response. Well, at 10 am there was finally someone available to answer the call. And 1 1/2 hours later? I am still answering questions about where the car is (5 miles away straight down Rt 7) and what type of tires I have (do I need that information, I just asked to have the tire changed to the spare.) Worthless. Do not spend your time nor any money on AAA. If you need any kind of assistance, do it yourself or hire a local garage. Do not call AAA since all that will happen is to waste your time.
ROCK HILL, SOUTH CAROLINA -- So I have been with Triple A for less than a year, but when they sold me on it it was explained to me that was unlimited roadside service. I was put on a 2 year plan, I had plan for my boyfriend and a plan for me so we had them jump start our car (2) times and put gas in my car (once) and fix a flat (once) and unlock my truck (twice). They said it was the max but if you count these numbers it does not add up to 8. It added up to six. And then on top of that I asked them I have 2 different memberships one for me and one for him so breaking it down what they told me 4 times per person. That's all. Shady as **. I'm doing with Triple A and they can go ** themselves.
ORLANDO, FLORIDA -- My AAA battery died 19 days before my 3 year warranty was up. Called AAA, they sent roadside assistance within an hour. Battery tested "dead" and was replaced free of charge. The Florida heat is notoriously hard on auto batteries. If I had to pay today, the price was better than all the auto parts stores, the same as it was 3 years ago. No complaints here. The battery warranty is pro-rated for another 3 years.
ELYRIA, OHIO -- Last year I paid for my membership through the mail. My car tire flattened one day driving home from work. When I called AAA with my temporary card they would not help me. They told me that my temporary card did not cover a flat tire. Apparently they did get my payment yet. So I paid in full. When it came time to get my money back, they acted like they didn't know what I was talking about. I had to jump thru hoops to finally get my money back!
NORTHVILLE, MICHIGAN -- AAA turned bad! Over 5 hours wait for a towing from AAA and customer service telling us no later than 9:45 pm when we called at 4:45 pm. 10:30 pm and no one is there to help. We are in a remote area. Got dark and scary. The only thing they kept asking by phone, “Are you safe... If not call 911.” What a joke of a service. Not worth a penny of our service. Something need to be done about their poor service and resources.