AAA Consumer Reviews - Page 2

DENVER, COLORADO -- First time in texas I ran out of fuel in a rental car and called AAA for help. The dispatcher took almost 45 min to get the info, call a service provider then call back and say that AAA could not help me. I should call a local tow company or the police for help! Bad experience. 3 hours and the police brought fuel to get off of the highway. Then AAA shows up to assist me.

Second time AAA failed me I was on the way home and my engine failed, smoke pouring out, piston slapping the cylinder head and off of the side of the highway off ramp. One hour to get AAA on the phone, 45 min for a call back to say it will be 45 min at least due to heavy traffic. Started calling at 3pm and tow driver picked me up walking home at 5:25pm. Not what I think is ok or what I pay for. Bad service, expensive and leave you hanging.

I do not use AAA when it cost $90 for a service call, so once they say, unfortunately, this is your fifth call, you will be charged $90 for this before service I decline and find alternative means. For this reason, I always ask if each service is within my membership. I was always told yes. It is within your membership. You still have 2 more calls. So you can imagine my surprise four months later when I was told that my account will be going to collections because I did not pay for a service. One of their own people said this to me "Their system glitched or was down the day of the service you should have not even been given the service if it was the fifth call". What made it worse is that their system had my brother who is just an additional driver as the main driver and was sending him to collections. It is my signature on the documents. I have to pay now because my brother is on the line, but AAA no more. By the way, according to their bill, we are all still in 1920, not 2020. Fix your computers AAA

There are other companies that offer 6 - 8 calls and are way cheaper than AAA

CHARLOTTE, NORTH CAROLINA -- I just received a letter from Tripple AAA of the Carolinas member services canceling my membership of over 23 years because just reviewed my usage of their services and felt it was over their policy and procedural guidelines. I spoke with Leroy in members services attempting to explain that as a customer since 1996, disabled, and a senior with ambulation/ health needs I have come to depend on their services.

I have not used my membership once this year, and have been taking care of my own problems in order not to abuse the program. Leroy was very rude, and informed me that regardless of whom I spoke to rather the supervisor, Tammy, or the manager, Becky I would not be reinstated. I am 63 years old, disabled, and a senior citizen who is part of a group of adults who are the foundational backbone of this society through our financial and overall community/state/federal support. I have the right to be treated with respect as a faithful client and as one of the many older adults who are the foundation of your business.

MOUNTAIN VIEW, CALIFORNIA -- I was driving on the freeway and my air conditioner stopped working and then my car started decelerating. I pulled over to the shoulder of the freeway (NOT a safe place) and called AAA. I have had their “premier” service for years and thankfully this was the first time I had to use it. When I called, I got their “automated” system and it could not understand me. Very frustrating. In addition, I got messages that there were problems in Northern California that could hold up service. I held on the line for about 12 minutes trying to reach a live person who could help me. At one point I reached a live person and the representative toId that I'd been transferred to the southern California dispatch and she couldn't help me since I'm located in northern California. They don't even have a centralized system. I finally reached my husband and asked him to try as well. After waiting on hold for SEVENTEEN minutes he finally got a live person on the phone. This service is advertised as EMERGENCY car service. What a very bad joke. After almost an hour of this insanity I got a call from the tow truck driver telling me that I wasn't where I said I was. I told him that I could actually see the exit sign and was exactly where I told AAA I was located. He finally showed up. The whole experience was horrible and I was in a very unsafe place. Thanks for nothing AAA. My husband and I have spent thousands of dollars over the years on AAA membership and when we finally needed it, we were totally let down.

NORTHEAST REGION, MASSACHUSETTS -- Although I've been an AAA premier member since 2002, it was just recently brought to my attention, what in my opinion, is pure discrimination of AAA services to a great deal of its members. Beware AAA Northeast members, if you decide to go on a camping trip or snowmobile trip and break down, sure your tow vehicle is covered but plan on leaving your trailer on the side of the road. Or whip out your credit card and get ready for a hefty tow charge, if you can even get a separate tow service at that same time. Come to find out, AAA offers an RV add on road service for what I'm told is a pretty good price. I can't say for sure what that price is because the add on is not offered to us Northeast region folks.

I spent time and time making phone calls and writing emails to AAA that only seem to make it to deaf ears. Apparently us Northeast Region folks aren't worthy of this service. I haven't been given a true reason yet why we're not included with this same offer of service as members that are only 20 miles away from me are. So beware, if you have a Northeast region membership, even if it's a premier membership and break down pulling your camper, motorcycle or snowmobile trailer, you and your trailer are gonna be left in the cold. Just a heads up.

INDIANA, PENNSYLVANIA -- An hour and a half to transfer plates, renew registration and change license address. Couldn't believe it and the woman used my card so much for every little thing that my card company shut my card off. The place was packed with people needing service. And this woman who had no idea on how to fill out forms was waiting on people. We watched other employees wait on a min of 4 customers while we were still trying to get thru being waited on. My husband's Company pays for our AAA. What I saw of the service I would go to a private magistrate and support small business. Not a happy customer. I finally got cranky with her.

SLIPPERY ROCK, PENNSYLVANIA -- I transferred to AAA home and auto after another 'routine' premium increase with my prior agent. After 2 months, I get a letter in the mail stating AAA was cancelling my homeowners (in less than 1 month from receival of the letter) d/t evidence of woodstove in exterior inspection. I never received a phone call or prior indication that they were going to cancel or needed clarification on whether or not I had a woodstove. I don't have a woodstove but I shopped around and found another agent. When AAA issued my refund, since the mortgage company pays out for one year in advance, my refund was $55 short d/t an added expense for short-term policies. It doesn't seem to matter to them that they cancelled me and it was not my choice to be short term. When I contacted AAA, I was also informed that my auto insurance is going to increase because it is no longer bundled and if I cancel auto there will be another early terminaion fee for that as well. I strongly encourage people to find their insurance elsewhere.

RENO, NEVADA -- I have been a member with AAA Emergency Road Service (Plus Member). My truck broke down in Reno Nevada, called the 800 number to get towed back to my house... app. 80 miles away. They informed me that there would be someone there in 40-45 minutes. About fifteen minutes after receiving that call, they called me again and said that there was no one available to tow me home and that it couldn't be done until the next day.

Well my truck is full of lumber that I had just bought and I could not let it sit in the parking lot overnight so I took matters into my own hands. I called my local towing company in Susanville (Susanville Towing). They we able to get a tow truck to my location and get me back home. Great job Susanville Towing... As for the AAA Towing in Reno Nevada... they failed to provide the service as stated per their obligation.

SAN FRANCISCO, CALIFORNIA -- My car had a transmission problem. After calling around SF to find someone who could transmission, I called triple AAA to have them tow to the place. Triple AAA then offered to tow to a place that was AAA approved as I would receive a discount, I asked them if they do transmission and they said yes, I was thinking wow this is great, I didn't have to waste all my time calling around.

However, after getting my car towed there, the person said they didn't do transmission, I told them that AAA said they did, he then said "OK bring me a transmission and I will fix it"...how the hell am I supposed to bring him a transmission?? I don't know much about cars at all in general. I then went to pick up my car to tansfer it to another place...he wanted to charge me 1300$ for "other problems" he found....i said no I want to take my car and get the transmission fixed...he then charged me 100$ for a storage fee just so I could take my car somewhere else.

The other place said that I needed an oil change, tune, transmission fluid, and a new tire. They charge me 450$ and I was done. Car works like new now.

I had to waste two tows and spend 100$ for a triple AAA mistake. I called AAA, they did not reimburse the tows or the 100$, and pretty much said "I know its our fault but we can't do anything about it"

I have been a member for 10 years in so cal and 1 year in nor cal.

I will never use AAA again. And am going to attempt to dispute all charges through AMEX.

TUCSON, ILLINOIS -- I signed myself and my fiancée up for a membership online. The website even asked for her name, birthdate and email address. Needless to say, they did not add her, and when calling customer service to have her added they said there is an additional 48 hour wait time for her even though it was their error on their website. The agents Heather & Rudy (both allegedly supervisors), were rude and said I would need to pay an additional fee for the same day service (which cost more than the towing), and said I could file for reimbursement for my towing (even though it would most likely not be approved).