Aaron's Rent to Own Consumer Reviews - Page 3

EVANSVILLE, INDIANA -- One payment late resulted in multiple phone calls and sending people to the house.
Even after explaining the reason to them and having never missed a payment before.

MECHANICSBURG, PENNSYLVANIA -- Delivered washer and dryer. Called ahead of time to tell me they were on their way. Machines brand new. They unpacked them. Placed them carefully where I wanted them. Machines were better than I expected and the guys were great. Fast, polite, and efficient.

BRANSON, MISSOURI -- Besides washing machine NOT fixed after two visits... felt uncomfortable the whole time the guy was in my house. I thought he was a very shady character (and he was the owner!). Company has at least 3 different addresses on the web including one from another state! Company contracted by Aarons in Branson for appliance repair. I'd rather return the appliance than have that guy EVER come to my door again!

BROOKLYN NY.., NEW YORK -- 1720 ATLANTIC Avenue Aaron's is who I have been dealing with and all of their electronics are secondhand and they need to close down because they are scamming people out of their money. And it is not right and should be reported. I am going to take them to small claims court because my television stopped working after a year of service. Now they want me to wait 2 months just for a repair on the television. 😠

UNIONTOWN, PENNSYLVANIA -- I was renting furniture though Aaron's. They told me it was brand new, that it was only on the floor for a few hrs. When I got it home, my kids started getting bugs bites when we figure out that the furniture had bed bugs and they refuse to take care of them - told me I had to pay for the furniture and refuse to pick it up. Told me I'm the one who gave the furniture bugs - well I set the furniture on fire and took me months to get the bugs out of my house.

ARCADIA, FLORIDA -- I've been renting from your company for quite some time now and I have a washer and dryer that I am renting from ya. I have constantly been harassed from your manager, from your employees, from everyone that works there. They call my job several several times a day, they have come to my job. I am so tired of the harassment issues being harassed at my home at eight, nine, ten o'clock at night, phone call after phone call, blowing up my phone with voice mails and calls. And it's crazy, it's ridiculous and I am NOT going to stand for it.

I have only three payments left maybe two and they act like I'm going to run off with the washer and dryer. I have never ever been harassed so much in my life and I am 43 years. If this is how you run a business I don't want any part of it and my friends will know, my family would know, everyone will know how y'all are.

I will never ever read anything else from your company again never cause I've never been harassed. I have been to the point to where I was going to file harassment charges against your company. I am very certain that I'm not the only one out there that y'all have a raft. I have a friend of mine who told me she got a computer from y'all. It messed up. You were supposed to have warranty on it to change it out or fix it and you never did anything for her and she is my best best friend and she told me that I should have never ever rented from y'all. I really regret having any kind of contact business doing business anything with your company. Very unhappy and dissatisfied customer of yours.

We have leased merchandise from Aaron's in the past. We decided to Lease a LCD TV from Aaron's. Per our contract we are entitled to two (2) payment holidays. These are not exactly holidays meaning you own nothing. According to the contract you pay half of the monthly payment, and the other half is put on the last part of your loan, some holiday. Anyhow, that is the contract we signed. One particular month we choose to take a payment holiday. It's noteworthy that the payment holiday paragraph states that utilizing this option will not put you in default, make you late, or generate a late fee of any kind.

The following month we could not make our payment on time, we were going to be two weeks late. The way Aaron's usually handles this, at least the last 5 years we were customers, is to drop off a post dated check. When we attempted to do this a manager told us he would not accept payment, we should borrow money from relatives or go to Amscot. We told him we would never do that. He could either wait the two weeks for payment or arrange to have the TV picked up. He also informed us that because we took the payment holiday last month we were a month and a half behind! I told him that was not correct. We argued this fact but got nowhere.

I reviewed my contract and it does state that we should not be a month and a half behind. Today in the mail we get a letter from Aaron's asking for payment, telling us we were current through the first of this month. So much for being a month and a half behind, that manager totally lied to us. I am now waiting for the other manager to decide to either wait the two weeks for full payment from us or come get this TV. But I will not be berated by that manager ever again.

JACKSONVILLE, FLORIDA -- There's one word that describes Aaron's Sales & Lease - "Crooks". They have you sign a lease agreement stating one thing and later on say another. Anytime you asked how much is left on your payment they never know, all they tell you is how much they think you've paid which is never the truth. Their customer service sucks and they have brainless managers running the store. They never want to do as told. For example, if they are supposed to come out and pick up a payment they won't come out.

Then they'll wait the following week and run a card - doesn't even matter if it's the owner of the merchandise card, they don't care about that. They just go ahead and run whatever information they have available "WITHOUT" the person's authorization. Even if you make a payment to them two weeks later they'll run your card again. They will call morning, noon and night. Come out and try and break your door down as if they haven't already received a payment and when you tell them that your check has been garnished for an inflated amount to Aaron's, they call you a liar and say you're just making things up.

Then they are quick to come out and pick up your merchandise then when all along they know they've received the payments from the bank. It's even worst when you give them a cash payment and they tell you they have no recollection of a cash payment. They just pocket the money and I guess claim that's what you owe them for coming out and while they're leaving they're saying my job is on the line because "you're not wanting to pay on time", which is a bunch of bull.

The thing that matters most is when you have family and bills to take care of and you can't because your whole check is going to Aaron's every two weeks when the payment only cost under two hundred dollars once a month. This company really sucks. They're the only ones winning in the long run because while you're throwing away your hard earned money they're making money off of you and getting their merchandise back at the same time.

It's best just to not be impatient and get rental furniture and just go to a furniture store and purchase furniture. It's even sad for the less fortunate who get arrested behind Aaron's crooked ways. I think the company and its workers need to have a special place burning in hell.

PALM SPRINDS, FLORIDA -- While I have never leased through Aaron's, my former wife has. She had listed me as a reference and when she inevitably fell behind in her payments, they contacted me. I did agree to make a one time payment of just short of $200.00 using my Visa card.

I was asked at the time of the payment to come into the store and sign an authorization for credit card debit and credit. I declined to come in and do so and reiterated, "this is for a one time payment only." Well, guess what happened? Two months later there were two more payments run through 3 days apart. When I contacted SCOTT, at the Palm Springs, FL. location, and advised him to refund the charges, I was told "NO."

I educated him to the terms wire fraud, bank fraud, misrepresentation and extortion. He suggested I come into the store and we will settle it like "REAL MEN." He then did agree. He did in fact run the charges through without authorization but the only way it could be reversed is to sign an agreement. Of course, I declined. I contacted the local authorities (Palm Beach Sheriff's Office and Palm Springs Police Department). I have signed the papers to have charges levied via the State's Attorney's office.

Much to my surprise, yesterday, I had another 200.00 charged to my card. I immediately contacted Scott at Aaron's and he informed me that since I am a "THIEF" and have his furniture, he will continue to charge my card and then he hung up the phone. (For the record, I have divorced for 9 years and haven't lived with her since that time.) I might mention one thing, while I was speaking with Scott at Aaron's, I was in the police station on speakerphone with an officer present.

I closed my credit card and another has been issued. Incidentally, all of the charges have been refunded to me. Yes, I have spoken with my former wife and she will be more vigilant with her creditors. As for Scott, well, his name is listed on every "DO NOT HIRE" site within Palm Beach County as I am a Charter Member of several Chambers of Commerce. I should think it a long time indeed an unskilled laborer such as Scott, to be able to find gainful employment!

WINNIPEG -- I rented a set in which they told me there was only one piece of the sectional in store, but I would receive the other parts in two weeks!!! 3 months went by with no other pieces. Also they said my piece was new. When they brought it to me it had a really strong odor. I asked them why it smelled and they said it was a new couch smell??? I was like "I don't think so!" I asked if it was new... They said "it only sat out on the lot for 3 days."

I asked another sales representative at a different time and they told me three months it was on the floor. So it was USED! I couldn't figure out the smell. I asked them to return the couch and get something different. So, I did and they didn't transfer my payment over from the other couch even with all the complications. And, it turns out there were bedbugs on the couch and I didn't figure it out until a month later when they had already transferred it into my home. It's awful and disgusting furniture there. People return furniture all the time and probably are infested with bedbugs. So gross and unprofessional. Don't rent from them, it's unbelievably unprofessional!