WASHINGTON -- I purchased an airline ticket with US Airways in late November for the Christmas holidays. I also purchased the so-called "ticket protection" with Access America. Unfortunately, the day before my trip, I grew very ill and was unable to travel. Moreover, I later contacted ACCESS AMERICA and subsequently file a claim for my ticket refund. Four weeks later, I received a notice that stated that a doctor had to examine me, and had to advise me to cancel my trip. I am out $400. I am so tempted to contact our local Consumer Fraud Bureau and report ACCESS AMERICA. What nonsense.
HOUSTON, TEXAS -- I purchased the Access America travel insurance through Northwest Airlines for a trip to Poland. When my host in Poland, who was to provide lodging, transportation, and interpretation services, became seriously ill I had to postpone my trip. I filed my claim and it was denied for lack of documentation. When I forwarded the forms they requested, signed by the two physicians in Poland, my claim was again denied. The reason given was my claim did not fall in their "stated perils" provisions.
I quoted the exact provisions of their policy which stated that my claim was a "listed peril." The policy states, "Family or friends can't accommodate you as planned: Family or friends outside the United States can't accommodate you as planned because someone in the household has died or been diagnosed with a serious illness."
My host in Poland was diagnosed with complications from viral meningitis and was restricted from any activity for two months. Access America is refusing to pay in spite of the plain language of their own policy. I am pursuing legal means against the company.
SARASOTA, FLORIDA -- I purchased Travel Cancellation/Interruption Insurance when I bought a RT ticket Sarasota, FL/Seattle, WA from Continental Airlines. After I purchased this RT ticket Continental Airlines stopped flying to Sarasota by the time of my return trip. They would only take me to Tampa an hour north of Sarasota. The only way I could get home was by a limousine service which was $85.00. Continental Airlines would not reimburse me for this expense so I filed a claim to Access America for this amount. I was refused payment since they said they do not cover "IF AN AIRLINE CANCELS YOUR FLIGHT OR STOPS SERVICE TO YOUR DESTINATION."
Be aware of this since they stated to me that their insurance DOES NOT COVER TRAVEL ARRANGEMENTS CANCELED BY THE AIRLINE, CRUISE LINE, OR TOUR OPERATOR.
RICHMOND, VIRGINIA -- Whatever the claim you try to make from Access America, they have ways not to pay you by asking you to provide evidence that you may not be able to do. They flourish in their business at the cost of honest traveler believing in our Insurance Industry. I would never trust any Travel Insurance - specifically Access America. If they have any negative report on the web.
I'd purchased insurance through Orbitz for a rental car with Dollar Rent A Car. Dollar also charged me for insurance and refused to refund the charges even though I'd had a policy in place which I showed them when picking up the car. The insurance I had in place was with Access America (through Orbitz). Both Orbitz and Access America were very helpful and responded quickly and Access agreed to refund the money I'd paid for the double coverage. Thanks Access America!