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ACN Consumer Reviews - Page 2

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Not For Me
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHILADELPHIA, PENNSYLVANIA -- So I was in an Uber when the driver started telling me about this company and business. I'm like, “Ok that's nice. I'm not interested.” He's still talking. Now I'm like, “Ok no. Thanks sir. I'm fine with my place of employment.” So when we arrive to my destination, he locks the doors and continues to talk about this company. Now I'm like, “Wait a minute please let me out. I'm not interested.” If you guys are trying to gain business that's not how you do it sorry.

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Mostly a Quality Company
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

SAN JOSE, CALIFORNIA -- I have worked with ACN as an independent business owner for a while now. I enjoy working for ACN, they have given me the opportunity to grow a business and work for myself. I enjoy the business model because it is reliant on how hard you work. You can work when you want and the money you make reflects that. I do wish ACN was more transparent about expectations. You CAN make a lot of money, but it is not easy. ACN makes this clear, but sometimes the recruiters aren't as transparent. ACN should crack down on these people.

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You Can Be Successful With ACN
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

LOS ANGELES, CALIFORNIA -- I have been with ACN for about 5 years now. My experience has been mostly positive. I have been able to be successful at ACN, but it has been anything but easy. What you have to understand when you join ACN is that you are basically starting a business from scratch. I think a lot of people don't understand this when they join ACN. Maybe this is ACN's fault, maybe it's the individuals fault. In the end, make sure you do your research before you join ACN.

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Decent Service for a Good Price
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

CONCORD, NORTH CAROLINA -- I don't work for ACN, but I do have some of their services. It's a decent price for the services they offer. I like to save money wherever I can, so signing up with ACN seemed like a good idea. The customer service on the other hand, is not as great. I won't say it's as bad as Comcast, but the experience I had was less than professional. I guess that's the price you pay for saving money.

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Super Service - No Pressure and Perks as Well
StarStarStarStarStarBy -
Rating: 5/51

CONCORD, NORTH CAROLINA -- Not even sure how I found this site. But I noticed that there were a lot of challenges. For me, it has been great. A friend asked if I was interested in saving some cash on the bills I am paying already. I was intrigued so I said yes. He came over and we got online and he showed me his store, working in 21 countries. So, we go into a spot where it shows what's available where I live and there is phone and internet, cell phones and TV. At least that is what I was interested in. I signed up for the digital phone and internet right away and they have been working for me now for the last 4+ years, never a problem with service, bandwidth or billing.

What I really like most about these is the two programs ACN has for these products. When I referred some folks to the Internet and phone services, once 5 of them signed up for them, my services are now free. I have not seen that deal anywhere else. But the one I like the most is when the bill comes each month, showing $0.00 owing, ACN takes a bit of their profit and pays for a meal for a hungry child right here in the USA. I can say they pay for it because this program started two years ago and as I have been a Customer for over 4 years, the cost of my services has not increased since the start of this program. I think it is called Project Feeding Kids.

Next was my cell phone. They have a page where you put in the model and plan you want and then you get the pricing from like 6 companies all at once so you can compare and choose the one that is the least expensive, has the most internet per month or whatever you want. It was so easy to make a choice. And now they have the same referral program for cell phones. I only need two more referrals and my cell will be free too. And I am not a representative for the company. I never paid no $500 to start my own business. But since these services have been really no-brainer choices, I am thinking about talking to my representative about starting up.

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Great service!
StarStarStarStarStarBy -
Rating: 5/51

EUGENE, OREGON -- I've checked just about every company on this site, and it seems like this site is just a complainer's paradise. The average rating for any of these businesses seems to be 1 star. Well, my husband and I learned about ACN from a church member friends whom we know and love, and we love it! LOVE IT! We had T-mobile and the service was awful. Customer service went very downhill since I signed up with them 10 years ago.

When I bought my house outside of town we only had access to WI-FI calling (and not very good Wi-Fi either because CenturyLink can only provide us 1.5 Mbps out here) but we still had to pay $120 for T-Mobile service. We powered through it for a year before ACN. When our friends came out to our house she had perfect reception! Full bars! She explained when I was stunned, (honestly) everything she paid into it to get a store. She didn't push, coerce or lie to me.

She told me she's currently no longer paying a monthly fee for her phone because she's added some friends and family. She also ran through the cost of starting and maintaining a store if I ever decide to open one. And then she offered to do a presentation if I decided I wanted to. She left the ball totally in our court. My husband (who couldn't get Wi-fi on his phone, or service out at our home) switched first to test the waters.

It's been a month now and he has had reception everywhere we've gone. His phone works better than mine now, and I find myself using his instead of mine. Oh how the tables have turned. I have already called to switch out our internet service. Since I'm paying full price at CenturyLink for high speed and only able to get 1.5 Mbps. It's the same price, same speed, but comes with a landline house phone, and gives us one additional service to add to our list for our discounted cell phone.

Perhaps we are pleased because we were not expecting to run a business. We are not expecting to receive something without working for it. Perhaps we are happy because we were not lied to and deceived by our so-called friends who are trying to manipulate us so they can get free services or money. Whatever the case, we are very happy. As soon as I can trade my phone over to a Verizon version of my phone, I'll be switching my service over to ACN also, and I'll be able to escape the clutches of T-mobile.

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Great! Best Business I've Owned!
StarStarStarStarStarBy -
Rating: 5/51

DENVER, COLORADO -- I was shown the ACN opportunity by a family member. I was a business owner for the past 20 years in the construction industry. ACN was a complete no-brainer for me...I & everyone I know has been paying for their phone, TV, internet, home security, gas & electricity for as long as I can remember. To put yourself in those billing cycles is a dream come true! I see the reviews of many who are crying wolf & the business failed them...wake up!! The business didn't fail you...you failed you!

This is a business & it requires you to run it as a business! Most of the criers have never owned their own business before & probably never will because they have been a slave for someone else their whole life! Since I have joined arms with ACN, I have retired myself from my construction business & I have broke 6 figures the past 2 years.

The ACN system is tried & true and has been working for 1000s of reps for over 20 years! They have an A+ rating BBB rating. Anyone that thinks Multi-Level Marketing is a pyramid scam, clearly shows their lack of education! MLM is one of the most powerful business model theirs is. When you are an employee, you are simply a slave building someone else's dream!

We live in "The Land of Opportunity", yet we're indoctrinated from the time we go to school..."get an education, get a job, work 40 years & retire". Good luck with that! As an ACN rep or any other MLM rep, the only thing that caps my income is my own efforts! Wake up America...a W2 employee is the old way & nearly extinct way to earn a living. There is no such thing as work place loyalty...you are simply a disposable number!

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It's a Business, Not a Job People...
StarStarStarStarStarBy -
Rating: 5/51

LOS ANGELES, CALIFORNIA -- These reviews are seriously an injustice to this company of over 23 years and the MLM industry in general. If you wanted to start a business, would you have to learn about the business? How about a Verizon store or any other franchise? They have a system just like ACN. You cannot apply your previous business skill set if you were an engineer or teacher to the Home Services Model.

If you lack the language then you must learn. Problem is most people have no idea about business costs. I run a successful Real Estate business, it costs me $4,300 every month. There is no guarantee in business, there are risks and rewards. You have to be willing to learn a new skill set if you want to succeed in any business. All this non-sense about costs and training. Have you looked at the cost of a 4-year degree program, and what do you get after you graduate? You MUST have the drive to succeed. You have to make a 4-5 year commitment to learn and grow as a person or leader.

If you want success, you must attract success. Most everyday folks don't want to make those basic changes. They are busy making a living that they forfeit their futures. Listen, this is a wonderful company if you are willing to learn and grow personally and stop complaining. Don't wish it was easier, wish YOU were better. Get new skills, make a commitment and get to work! What is the alternative? Get a job, or depend on the government.

The money comes when you learn how to inspire action of others, acquire customers, understand the compensation plan, mixed with consistent effort and finally you have generated residual income that is recession proof, and will pay you for the rest of your life. It's a business concept of leverage combined with residual income. They don't teach this way of thinking in schools. There is a reason that most people quit. They quit because they choose to quit. Please!

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Trying to Get a Refund
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LONDON -- Here's my experience with ACN. I recently checked out ACN, it is a "Multi Level Marketing" scheme, very similar to pyramid selling. Although it's not a scam, looking at how the business works, you can definitely make money, but it is not as easy as they make out. It all basically relies on you selling a couple services then recruiting other sellers to recruit others and so on and so on. From all the information I looked at, it can make money, but requires a lot of recruiting.

My issues are that they try to get you to purchase a SIM card contract, a weight loss package and gas and electric or broadband, a long distance call box - this is basically so you become "qualified" immediately then you can recruit other sellers and get them to do the same and for them to recruit other sellers under them. Also this is the BIG ISSUE, I quickly cancelled my membership within the 7 days, so they should not have debited the "trainer fee" money of £390. They have debited the money, even though their reply to my cancellation request states:

"Please be assured that the cancellation request date will be from the date that a valid cancellation is received by ACN and not the date on which it is processed." And also, "If your cancellation was sent within the trial period (7 calendar days from the agreements' effective date) the Success System Team Trainer fee will not be processed by us." They still deducted the fee.

The email addresses (they have multiple email addresses) get no response and also the phone number just leads to various options of automated messages. I am still yet to speak to a representative. I am waiting to see if they refund the amount they should have never debited, but I am not sure what will happen. So please be aware of the no charge within 7 days cancellation.

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Attempted to Charge Fees After Multiple Requests to Cancel Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MENDON, UTAH -- I signed up as a customer for their digital phone VOIP service. We had many struggles with phone quality and dropped calls. I worked with their tech support a couple of times with no success. I did not have a contract with them (part of their incentive to sign up for their service), and they would charge for the following month of service.

I canceled by email within a couple of days of the billing cycle (on a weekend) and called during their business hours to verify the cancellation. The phone representative informed me that I would have to reactivate the account (another month's charge) before she could cancel my service. The email reply came back saying none of this, but that I would be charged a "port out" fee, or I would lose my phone number.

I had already subscribed to another phone service, and they had ported my phone number over before I even requested my service with ACN to be terminated. I told them this, that I owed them nothing more, since they charge for the following month and to again cancel my service. They then charged me for three more months of service (even though I did not have a working number with them), and a late fee. They then sent this bill to a collection agency, who informed me that this would be posted against my credit rating if I did not pay the bill!

I have had to spend a couple of hours with ACN and the collection agency, verifying my email and phone requests to cancel service, and that I have originally asked my service to be canceled because of poor digital service from them (my new digital VOIP provider, OOMA has had no problems). Now they are saying that I should at least pay for a full months service, because the request to cancel happened TWO DAYS after the billing cycle.

ACN advertised that there would be a "no contractual obligation" for signing up for their phone service, but used dishonest, unethical business practices in attempts to collect money from me for services they could not and no longer provided.

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ACN Rating:
Star Star Empty star Empty star Empty star
2.0 out of 5, based on 54 ratings and
74 reviews & complaints.
Contact Information:
ACN
1000 Progress Place
Concord, NC 28025-2449
704-260-3000 (ph)
www.acninc.com
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