ACN Consumer Reviews - Page 3

SEATTLE, WASHINGTON -- Was sold on an ACN phone modem and service by a relative. Original line was dead in three days. Five weeks later, we finally got our phone number and phone service back and a bill for around 160.00$. Not a big deal you would think but our cell phones don't work at home. Cancelled our credit card to protect ourselves from further spurious charges from ACN. At least 16 hrs on hold with ACN customer service. ACN Sucks. No customer service and a capricious, entitled relationship with your credit card. My advice would be to stay clear of ACN or any of its products.

ONTARIO -- A friend of us told us about this company and gave us a demonstration of the Video Phone. Having most of our family in other provinces and countries, we really liked the idea of being able to see them. We were told that if we were to transfer all the services, 2 phone lines and the internet we would get a discount and that the service was going to be the same or better, at least they promised higher internet speeds and unlimited download. For the phones is unlimited long distance service.

Our mistake was to transfer all the services to ACN. One of the lines was transferred to a digital box and the other one to the Video Phone. I kept the old internet just in case, good thing that I didn't cancelled immediately. Since transferring the lines, I have had nothing but complaints from my friends and relatives about the connection - very bad echo, beeping noises, hard to hear - sounds like I'm calling from a cave, suddenly be cut off, and so on...

I work a lot from home, so imagine my FRUSTRATION with the ACN service. They replaced the digital box, the ACN internet modem and I was calling almost every single day to get this fixed. Guess what? At the beginning the customer service was very good, we SPENT hrs on the phone trying to the problem solved. But after countless times and hrs, I still was having problems.

At the end one of the technicians told me, "the problem is that you are using the internet and making calls at the same time and that interferes with the phones..." and this was just one of the responses I got. Anther technician told me, "I can't understand what you are saying, do you hear me?" and I say yes. And he said, "then the problem must be in my line not yours." (No comments)

So anyways, this was very FRUSTRATING. But this was just the beginning. When I tried to cancel the service because I could no longer have a good conversation on the phone, the Customer Service became rather "HOSTILE". They wanted me to keep talking with the Technical Support, they cut off the conversation a couple of times and didn't call back, etc. I think they wanted me to get tired of calling them.

So I called my previous service provider and switched the phone numbers back with them and now ACN is charging me for the cancellation almost 350 dollars for the 3 devices. Interesting enough, the video phone calling to other video phone was working fine, so I told them, give me another phone number for the video phone and I will keep the service of the video phone with you. But no, they say that because I switched the number back to the old company, that is considered a cancellation.

I will put a complain with the CRTC and see where it all ends, but this has been really a TERRIBLE experience with ACN. Right now my friend who convinced me to switch is trying to get the some help from the regional director. But let's see how the company respond to them.

MONTREAL, QC, H3B3K3 CANADA -- Let me explain to you the awful experience I have had with this company (ACN). I purchased a video phone back in September of 2010, costing $250. I bought it so that my family that live in a different province to us could see my new born baby.

Since having the phone I have had nothing but complaints from my friends and relatives about the connection. Here are some of the complaints: very bad echo, beeping noises, hard to hear (sounds like I'm calling from Timbuktu!); I will be having a conversation for 10 minutes or so and suddenly be cut off from the person I was talking to and a voice comes onto my speaker phone saying, 'The number you have dialed is not in service' (Kind of weird when I had just been speaking to the person). And so on...

I have made calls to ACN regarding these faults/problems at least 5 times. I would call more, but I have a newborn baby to care for so its hard for me to spend 1-2 hours on the phone with ACN trying to figure out the problem. Every time I call, they get me to go to my computer and run tests to see if there is a problem with my internet. After doing this (every time I call), they agree that its not my internet that's the problem. Still nothing gets resolved.

I finally got transferred to customer service as the technician said there was nothing else he could do. After spending another hour or more on the phone to the customer service representative, she informs me the only thing they can offer me is to change my phone to a land line. I told her that was not what I wanted, I wanted a video phone for a reason...so that my family could see my baby. I asked more than 5 times for ACN to send me a replacement phone and I would send back the faulty one. She denied me! I was appalled with the lack of care and concern that she had therefore I requested that she cancel my service.

Not only would she not replace my faulty phone, she then informs me that I would have to pay half the cancellation fee which would be $170. The woman had me to tears. I am a stay-at-home mother with a small income and don't have $170 to hand out that easily.

In any case, my question to her is 'why should I pay a cancellation fee for something that you people at ACN can't resolve, and why are you not refunding me my $250 for a phone that clearly isn't working as you advertise?' I obviously told her how disgusted I was and that I'm appalled with the way this has been handled. I asked her 4 times to put me through to her supervisor and after informing me that she was the supervisor, I asked to speak to the manager, she said she couldn't do that.

I am absolutely furious with ACN. Listen to me people...my rights as a consumer indicates that you legally have to reimburse me for the 'faulty' phone!!! And how dare you try and charge me for a cancellation fee for something that isn't my fault...it's yours!!! ACN is a disgrace as far as I'm concerned and I don't ever want to deal with them again! SHAME ON YOU for putting me through this!

BROOKLINE,, NEW HAMPSHIRE -- A friend of mine recently joined ACN. ACN is a form of pyramid scheme/scam (depending how you look at it). After he attended 1 half hour long meeting, was told the history of the company and told how much money he could make(the independent representative told him that he had made $14,000, and that the person that he had signed on under had made $42,000, that very month), he was sold. He was told that there was a one time fee of 498.00, and that he needed to sign over at least three communication services that equaled to a certain amount of ACN points.

He was told that he should find at least 2 more people to join at the $498.00, switch 3 of their services, and then they each find 2 more who switch over 3 services, so on etc. You get paid very small percentages of the communications bills of the people who joined under you, and paid larger percentages for them paying the 498.00 to join. Just sit back and watch it take a life of its own, see the money roll in. Soon you could be out fishing all the while making money.

He did not read the contract, did not check prices on the television, cell phone and home telephone services and did not ask for check stubs proving the stated incomes. 25 days after joining he was told that he had only thirty days to change over his 3 services, that he would forfeit his 498 if he did not comply.

He soon found that the particular home phone service that suited him did not yet allow him to keep his current in state phone number which led him to have to carry 2 cell phone bills (so as not to lose his home number) that he would change over when the in-state numbers became available. He then changed from cable to satellite dish and had to add a temporary secretary service (offered by ACN) for 29.95 per month (to give him his needed points) in place of the home phone. This service tracks all of the IR's that you've found to join and any moneys you have earned.

It was then also recommended that he attend several training sessions to learn how to present this fantastic business opportunity to all of his friends, that cost only 10.00 per session. His significant other was angry that he was not told all of this before joining, not to mention the added costs of switching all of their sevices, connection fees etc.

She did some checking into ACN and found that there was more. There is a yearly renewal fee of 149.00, there are also fees between 5.00-10.00 for the processing of each monthly check to you (assuming you make any money and of which the contract mentions without listing any amounts. And last but certainly not least, it also says in the contract that no IR is to tell a prospective IR how much money that they have made, that there is no guarantee that you will make money, it all depends on how hard you are willing to work to find others to join.

Can you make money with ACN? Anything is possible though not probable. It will take you some time to recoup the 498.00 and the rest of the fees. The fact that they are not honest and upfront about their fees, and boast of their incomes after having themselves signed a contract forbidding them to do so.

After much prodding from my friends significant other, he finally asked for a copy of the rep's pay stub who actually did provide it, though it was for the month that he mentioned at the meeting - it was not for $14,000.00 but rather $ 7000.00. While I chose to look at it as false representation, my friend chose to see it as proof that he was making money with ACN, and if he could do it, so could my friend.

KITCHENER, OHIO -- Called and cancelled the service because it was too high and terrible (Throws me off my VPN when working from home). So called them and terminated service after almost two years. A month later I get a bill for 203$. Now I call back & they tell me they will roll back. But they didn't and now they tell me they can't do it. Today I called them the third time because they didn't send me the return address for the modem and billed me another 90$. I joined this ** company to help my friend with his business. Now I regret going for such no name brands and multi-level marketing like Amway. Very unethical company. They also have gas service. Don't buy it if you don't want to get frozen in winter.

TORONTO, COLORADO -- This shit was so bad that it made me want go outside and kick rocks. I took the Ethernet cable they sent me, tied a knot and debated jumping off a bridge twith a sign on me that said "f*** ACN they ate my ass". Then the next day they called me and said that a repair man was coming to fix it, but all I saw wen I came down was a butt naked slug taking a shit on my hardwood floor, like fuck me man I just cleaned this shit. Then he stood up looked me in the eyes and said kiss me Harry, like bitch my name it fucking Barry.

CONCORD, NORTH CAROLINA -- ACN is a pyramid scheme. 1st, MOST people will NOT make a profit with this company. 2nd, MOST, and I'm talking about closer to 99% of people will lose money as it costs money to sign up, get service with a contract and they pressure you into going all over the country to hype the company at pricey conventions. 3rd, they also pressure you to sign up your family and friends who will avoid you like the plague after the pitch. They even hail Donald Trump as an endorser and have paid him very well for it, see videos on YouTube - search "ACN Interview With Donald Trump". Trump says stay with ACN as he has researched the company and they are great!

However the Wall St Journal reports in Aug 2015 the following: In an interview this week, Mr. Trump said ACN had hired him to give motivational speeches. “I do not know the company. I know nothing about the company other than the people who run the company,” he said. “I'm not familiar with what they do or how they go about doing that, and I make that clear in my speeches.” Ok Mr President. I learned the hard way and there are many others like me that regret getting involved with ACN. Sure there are the 1% that profit from the 99% that don't, but let me be clear. STAY VERY FAR AWAY FROM THIS COMPANY and do some research before signing up.

SAN BERNARDINO, CALIFORNIA -- I have worked for ACN for a while now. As an IBO, I have been able to benefit from residual income. I have been given the opportunity to start a business, and while it isn't my own, I have pride in what I have built. ACN trusts you to deal with their name and sell their services, all on your own time. If I had any complaint about ACN, it would probably be about my superiors, but who doesn't disagree with their boss from time to time? All in all, I enjoy working for ACN and they have given me a great opportunity.

SAN JOSE, CALIFORNIA -- You always here about deals where you can save money, but it always seems to be too good to be true. With Flash Wireless from ACN, I am actually saving money. I was approached by an ACN salesperson, and they explained how much I would save if I switched. Honestly, I didn't want to at first. Changing services seemed like a hassle and I didn't want to deal with it. After some research on the prices, I decided it would probably be worth it, so I switched. So far, I am happy with my decision. The service is a little spotty at times, but I guess that's what happens when your bill goes down.

PHOENIX, ARIZONA -- We were approached by a friend of a friend to learn about a new service provider in the area for phone, internet, cc processing, and solar so we were optimistic about the new opportunity. We were invited to a meeting with a company owner and it was a horrible, outdated presentation on nothing we thought it appeared to be, and were asked for $499 to sign up and rope people in to this company's nonsense. Beware. They lie. There is a catch and it's 500 to start, and you don't make anything unless you're in top of this pyramid MLM. FBI investigation against and legal actions against them everyday. Don't give them anything.