EL PASO, TEXAS -- I rented a car from Advantage that had a ding in the windshield. I was told by the rental person that it had a ding a signed an inspection report that showed the ding. When my son and I picked up the car it showed the ding with a magic marker circle around it. When my son and I returned the car the attendant tried to say I did it. I showed her the inspection report she got on the phone with someone and then refunded my deposit but I don't think she returned my copy of the inspection report. I was not worried because I thought the issue was settled.
A month later I get a bill for $75, $25 for damages and $50 for administrative charges. When I talked to them and told them I could not find my copy they said I would have to produce my yellow copy or pay the bill. I asked them if they had their copy of the inspection and could not get a straight answer. I believe this whole thing is a scam and I will never rent from Advantage again. I also will never rent a damaged car again no matter how small the damage is and, live and learn, never to leave my paperwork with the car rental.
PHOENIX, OHIO -- Booked a car for my husband through Travelocity for three days. We declined additional insurance and was quoted the price of $85.85, tax and fees included. At pickup, there were long lines (an hour and a half just to pick up a car) and the counter staff refused to look at the hard-copy booking information and price.
Having to essentially re-book at the counter, my husband stated again he didn't want additional insurance, but they insisted on charging him $388.81, $200 of which was said to be a security deposit not mentioned when we originally booked with Travelocity. The $200 was refunded when he returned the car, but he was still charged $188.81, $102.96 over the $85.85 we were told it would cost by Travelocity.
I called Travelocity. They looked into it, but Advantage wouldn't talk to them. I was told I would have to call Advantage myself. When I did, Advantage customer service (Mike) said that when my husband signed the contract, it included an additional charge for insurance when we had declined it at booking and explicitly declined it again at the counter. Customer service would only offer (yelling) to send me a copy of the contract, even when I asked to speak to a supervisor and even though the insurance had been fraudulently added. These people are frauds, liars, and cheats. Avoid at all cost!!!
ATLANTA AIRPORT, GEORGIA -- Advantage charged me 83.70 for turning the car in late. I flew out at 6:30 AM. They said I turned the car in at 7 p.m. Also make sure you read your contract. The girl at the desk ask me 3 times for the option for them to fill up the car. If you rent cars they charge you more. She put it in the contract and I'm getting charge for it. Also they said the car was half empty. It was on full. I rent cars all the time because I'm in the military and fly home once or two times a year to see my mom. I got majorly screwed by these guys. I never had any problems with any other car rental place. This happen May 17 2018. Never use these guys.
AUSTIN, TEXAS -- We dealt with an individual named Marc (manager of the Austin office). They put our friend with cystic fibrosis life at risk by renting us a vehicle that had no external power for an 8 hour trip. I highly recommend not doing business with Advantage. We put together events for terminally sick kids and they rented us a vehicle that had no internal power and achieved 7 miles per Gallon when they told us it was 18 mpg. When trying to deal with the situation Marc said that he didn't want to deal with giving us a proportionate refund simply because " he didn't want to".
SAN DIEGO, CALIFORNIA -- I rented a car from the San Diego airport location around July 4th of this year. The day before our return the check engine light came on so we filled the car with gas and exchanged it for another car. Because we had an early flight the next day, we filled the tank of the new car with gas (a whole 2.6 gallons) the night before and then drove 6 miles to the rental car return in the morning. When I looked at my credit card bill the next day, I had been charged the $138 for the original rental and then also 2 additional charges, one for $11.38 and one for $200.
I waited a week to have the charges removed as I knew I had returned the car (thinking the $200 charge was for the deposit they told me I would be charged when I rented the car and that it would be credited back once the car was returned). A week later, the charges were still there so I called customer service and they said the charges were both for refilling charges on the second car. It had only been driven about 6 miles after filling it so even at their ridiculous refilling fee of $9.99/gallon, it could not have come to $211.38.
I find it interesting that the $200 deposit they said they would charge my card, never showed on my card and that one of the fuel charges is exactly $200. I called customer service and the first person I spoke with said she could not help me and that she would have the location contact me. I asked how they would contact me and when I could expect to hear from them. She said they would email me and that I would hear within 24 hours.
A week went by with no email, phone call or removal of the charges from my credit card so I called again. Again I was told she could not help me unless I had a receipt which I said I did. She said I would have to call the San Diego office. I explained they were supposed to have already contacted me and I wanted to speak with a supervisor. She said there was not one there and then went on to say they rarely have a supervisor there when I asked when one would be there. Incredible! No wonder they have such poor customer service if they don't have anyone managing the call center staff.
I had to ask her 3 times to take my phone number and name so a supervisor could call me back before she finally asked me for my phone number. I have strong doubts she actually wrote it down considering her reluctance to even take it or agree to have anyone call me. I hung up with her and tried to call the San Diego office directly but that number is not on the rental agreement (only the 800 customer service number is) and when I Googled it and called, it says that number has been disconnected or is no longer in service.
I have rented many cars in my lifetime and this is by far the most frustrating and horrible car rental experience I have ever had. I will never again rent from them and I strongly recommend anyone considering them to run to the nearest competitor. I have rented from Thrifty, Budget, Avis, Hertz and Enterprise and have never experienced such incompetence or poor customer experience.
HOUSTON, TEXAS -- I have had the worst experience here. I'm talking to my attorney and I'm in the process of filing a suit against them for threatening me at their location. I reserved my car online from May 5th to May 8th. When I went to pick up the car, there is no signboard to show the entrance to their parking space. They are renting some space in a parking garage, and do not have any directions.
When I was lost trying to find the place, I called the people. I had gone past their "address" and reached the lot of a different rental agency. I told them where I was, and I was told "I do not know where the Budget/Avis lot is. Just follow the address on the maps. I cannot guide you here". She didn't even care to tell me that I should look for the parking garage's signboard. When I went to the counter, I was forced to take an upgrade, due to "shortage of resources". Why did they overbook if they didn't have the resources? Ended up paying much more than I had reserved the car for.
When I returned the car at night, I had mistakenly left my apartment key with the car key. I called the office 10 minutes after I left from there. Told them to check the car and the keychain to see if they can find my keys. The response I got was - "Sir, the car key didn't have anything else, otherwise I would've noticed it when I took the key from you. The car will be cleaned in the morning, & we will search for your key at that time”. I said that I need the key to enter my house. Requested him to check the keychain just once. Very confidently, he said that he doesn't have to check anything. I had to stay at a friend's place that night.
I called next morning to ask for the key, & they found that my key was attached to the car key. I told them to hold the key & that I would come and pick it up in the evening over next 2 days. I went there next evening at 7pm. The lady on the desk told me that the "lost & found" dept. leaves at 3pm & she can't help me. I requested her to just check around once, but she said that she doesn't have access to lost and found items. I requested her to call someone from that dept. or her manager. She said "We respect the privacy of our employees. I will not call anyone who is not at duty right now. You will have to come back before 3pm to collect your key”.
There were a couple more employees on duty. I told her to ask them if any of them had seen it. She said that none of them had worked for the last one week. THAT WAS A LIE. I had seen one of those girls when I picked up my car. I stepped out of the office & saw the girl. I asked her whether she was there a couple nights ago, & she said "I work here all the time”. Before I could finish talking to her, the lady stormed out of the office, started yelling at me & said "I will not let you talk to any of my employees. Leave our premises or I will call the cops and get you arrested”.
I was never threatened like this before. I come from a respectable family. I'm in the process of filing a suit against them for threatening me at their location. Next morning, I called their customer care & told them about my experience. They promised to get the key shipped to me immediately. The store manager called me & spoke to me irritably. She agreed to send the key same day. It has been over a month now & I still don't have my key!
HOUSTON, TEXAS -- I booked through Hotwire and purchased the full coverage insurance. When I arrived, the agent working informed me that I was required to have full coverage insurance. I told him I purchased through Hotwire and he told me they didn't accept that. I was told I have to personally have full coverage which I only have liability through my insurance company. It didn't state this when I booked online. I know because I took screen shots of everything. He pointed to a sign and said he would not honor the reservation even though everything was already paid for.
Luckily when I called Hotwire they refunded my money and informed me that Advantage has their own policies which are not stated online. I told the Hotwire agent that I would normally call the rental agency ahead of time but since I chose the red hot deal through Hotwire I didn't find out the rental agency until after my purchase which was technically non-refundable. Thank you Hotwire for resolving the issue and assisting me in booking another rental agency. Buyer Beware - Do not book Advantage unless you personally have full coverage insurance on your vehicle and don't purchase additional insurance through a booking agency unless you like throwing money away.
ATLANTA, GEORGIA -- I rented a car from Advantage at the Atlanta airport and was charged for insurance that I clearly said I did not want. Unfortunately I signed the contract without reviewing it thinking that the agent would honor my request, so now Advantage customer service refuses to give a refund - a $400 mistake on my part and a $400 swindle from Advantage.
The person in front of me at the return counter had the same problem so one could assume that there may be some funny business going on at this Advantage branch. Dealing with the customer service department was the worst I have experienced at a major company. I feel that I have been cheated and would encourage everyone to not use Advantage Rent a Car.
ATLANTA, GEORGIA -- Don't rent from these people – not worth the savings! If there were zero stars I'd give that rating. There were 2 major problems with my service:
1) Unexpected Charges: I asked specifically if there was a charge for an additional driver before reserving the car and again when I picked up the car in Atlanta. I was told – no additional charge for my spouse, yes for others. When I dropped the car off I was charged $60 plus taxes for 1 week for an additional driver. I spoke to at least 3 people on site, including a manager, and was told no one had the authority to remove the charge.
2) Customer Service: On-site staff said no one there had authority to remove the charge no matter whether it was misrepresented or not – I was told I had to talk to national customer service. Customer service was closed at 4:30 on a Saturday afternoon and could not help while the contract was open. Calling customer service the next day I was told there was no manager to whom I could transfer my call. I was also told the issue could have only been resolved at the site when the contract was open.
You can't trust what you are told about the charges. You can't expect customer service to take responsibility about how the charges were represented. I would have actually paid less with another rental company – most do not charge for additional drivers (particularly if you are in their frequent rental program). Not to mention, save yourself the hassle of dealing with these people if anything goes wrong with your rental!
TAMPA, FLORIDA -- I am giving 1 star only because I don't have the option to give a zero. I was picked up from the airport by their shuttle, and when I got to the office, there was a line out the door, and only 2 agents working. It took an average of 10-15 minutes for an agent to complete a single transaction. At one point, one of the agents just left. The other agent was just as surprised as the customers were. I stood in line for 2.5 hours with many angry customers, who all said that they would never deal with this company again. True, they may be cheaper than some of the other well-known companies, but believe me it is not worth it.
When you finally reach the agents, they are like pushy used car salesmen pressuring you to purchase their insurance, even though you have your own insurance. I have never seen anything like this ever. Save yourself the aggravation, and go someplace else. I know I will. STAY AWAY!!