RALEIGH/DURHAM, NORTH CAROLINA -- I searched for a rental via Expedia and ended up with a fairly new company to North Carolina name Advantage. Upon arrival at the airport we had to wait a bit longer than the major rental companies for a shuttle to arrive for Advantage. The driver greeted us warmly and took us directly to Advantage. The staff at the front counter seemed pleasant initially but I quickly learned not to lean on first impressions. I went out to examine my car and saw that it had a dent near the tire and several scratches. The car was extremely dirty due to the snow melt that had accumulated all around the car.
It was very difficult to determine where all scratches were because the car was so dirty. The inside was very dirty as well, not recently vacuumed, and seemed to have some form of animal hair floating around. I notified the front counter of my concerns before leaving. They nodded but offered me no suggestion for exchanging to a cleaner vehicle. I chalked it up to the snow days and went on my way. About 1 hour down the road, I noticed that the traction light came on the display and stayed on. Then I noticed that a red light with an exclamation point appeared and very quickly I began to lose the ability to direct the wheel of the car.
I quickly slowed the car to a crawl, put on the caution light and navigated to the closest exit where I found a service station immediately off the high way. After notifying the gas attendant that I had car problems I began to call Advantage Rental to tell them that I lost power to steer the car while driving. I did not have a direct number so I dialed the 1800 customer service number given at the time of rental. The lady on the phone was cooperative and made more than four attempts to call Advantage in Raleigh, NC to assist but could not make connection with her own company.
Eventually she told me she sent an email in hopes that they would see it and call me back. She wished me well as she hung up. I then began to wait, and wait, and wait but did not receive a call. I had pulled the car off the road near my first destination so I called someone to follow me and made a decision to slowly try to navigate the car to that location where I could get assistance, stay warm in the 30 degree weather (with snow), and hopefully receive a small from the rental company.
When they finally called they notified me that they would have the car towed to a dealership in Charlotte since I was 1/2 way there and if they didn't think the car had problems they would charge me for all cost for the tow and car. I could not believe what I was hearing. The company was more concerned with who would incur the cost for the tow rather than the safety issues related to driving the car. I then asked since I did not get to use the car would they reimburse the charges and was then told that they would decide at some late time.
After going back and forth with this company who thought it was more important to question my integrity in dealing with an unsafe rental so they would not have to pay for a tow on their own vehicle or reimburse me for their defective ride, I decided to use my own resources to tow their vehicle back to their facility. I never made it to my destination but at least I lived to warn others. Absolutely do not rent from this company... They do not care whether you live or die as long as you pay.
If questioned, I have images of the car on the tow truck that I secured, four witnesses who saw the car condition, and my call logs and a tape recording of how unconcerned Advantage representatives were about this unsafe rental. As a side note, when I tried to get assistance at the Corporate level I was told that the manager was in a meeting and even if he wasn't I would not be able to speak with him or receive his name.
DENVER, COLORADO -- I reserved a car online with Advantage Car Rental. We arrived in Denver, CO and was taken to the Advantage where we waited in line for 1 hour and 15 minutes. There was only 2 people behind the counter and at least 40 of us waiting for our cars. I got to the counter gave the man my confirmation number and proceeded with the reservation. He then asked if I wanted the additional insurance, I stated no as per my reservation states I don't want any of additional items. He then stated in front of my husband and I then initial all the boxes below. I did got my contract and went to my car.
The next month I got my credit card bill. Now my charges are doubled!!! An additional $260.00 in insurance and other charges. Well I called customer service to clear this up. Advantage Car Rentals response was – “You signed the optional products boxes, which means you wanted the items.” I explained to the 1st gentleman that the agent behind the counter said to initial if you DON'T want the products. The customer service agent then said that he would open a case and have my claim reviewed - 1 week later I called Advantage back because they NEVER called me back and they said that there was nothing they could do - that's it!!! No other actions will be made.
I am steaming mad that I got taken. Shame on me for believing the man behind the counter - but I will NEVER use Advantage again and I will make my discontent with the company as public as I can. I know that I am not the only one that got snookered by this company!!!
After speaking to the Supervisor I asked if I could speak to her supervisor and she said there is no other Supervisor for me to speak to - well ADVANTAGE CAR RENTAL your customer service is one of the worst I have ever dealt with and you should be ashamed of the way you treat your customers.
CHICAGO -- I normally use Enterprise; but when I booked my airline ticket through JustFly.com, they offered what seemed like a great rate for just over a week - just over $500. BEWARE! My final charge exceeded $1,000. They have sneaky charges, a signing mechanism that use acronyms that are misleading, and don't allow you to see the full details (and when asked, say "it's just the basic contract - it's not an extra", up-selling nonstop from the moment you walk in the door, and only after you've signed a mysteriously small space that doesn't reflect the actual document are you provided the entire contract to read. And when questioned about charges that are more than twice the original contract, lied to about a "refund" that will be applied when the car is returned.
BOSTON, MASSACHUSETTS -- Probably the worst customer service I have EVER experienced. Promised a rate and when wasn't honor I requested the difference to be refunded to me. After 2 argumentative agents/phone calls and one agent that knew (or so I thought) what she was doing, I finally was promised a refund. NOPE, still hasn't happened.
Spoke with another agent today whom not only argued with me but told me not only did I not know what I was talking about but “don't tell me how to do my job” and told I needed to wait until Sunday for another agent to call me back. Worst service I've ever dealt with. Oh and when we got into Boston not only did we have to wait an hour to get our vehicle, we didn't get the vehicle we requested, we got a signed up mini van. Avoid this company at all costs. Not worth the trouble you're going to encounter.
SEABECK, WASHINGTON -- We rented a car from this company and we had to change flights due to hurricane Florence so we couldn't drop off our car back to Charlotte. We had to go to Knoxville Tennessee. Well they didn't have a drop off point so we had to drive 4 hours out of our way to Nashville TN to return the car. Then instead of refunding us our money they kept charging my bank account and made it go minus. Every time called to fix we were in the wrong. It took almost took a month to finally get money back and too much hassle but my account is ok now, but why I had to go through all that stress and had to go to corporate to do it. I will never use Advantage again!!!
DALLAS, TEXAS -- Rented a car for Sept long weekend and denied the insurance and other extras that the Rep mentioned. But she NEVER EVER mentioned about the toll admin charges. Apparently, I took a toll accidentally and it charged 0.86$, but the rental company charged 25.86$ on my card. When I called the customer care agent and said, "If only the representative should have mentioned this, I would have either expected my charges or if she had given any other choice to not be charged such high admin fee, I could have taken it. But NOTHING was mentioned or offered."
And the Rep mentioned, "It's a clause in the FINE PRINT at the back of the agreement and its at the very end, bullet point 8, about these charges." I was like, 'who reads all that? The things which the representative offers, is what we care about and she should have mentioned it and I could have gone for anything cheaper than 25-50$ admin fee'. And she was RUDE enough to say, "You have to go through fine print." Well, lesson learnt. NEVER rent Advantage. I have rented with so many other car rentals and no one over charged me like this. And whatever is the toll charge, will be put on the card after a week's time. So, always ask about these charges in advance and if you are at Advantage, just skip it! You are better off going to other rentals.
RALEIGH/DURHAM, NORTH CAROLINA -- I booked a car through my rewards with Southwest. I always use my debit card because it is more convenient for me. I rented dozens of cars from dozens of car rental throughout my life. I travel a lot because my work as an insurance agent. I went to pick up the car and declined the coverage because I am heavily covered under my business. The sales person "FORCED" to pay $200 deposit till the car comes in "one piece". $200 deposit for a 2018 car that is over $23,000. Is this because I did not "buy" the insurance or the "tank of gas". This is a rip off and they are looking at a lawsuit. NEVER, EVER AGAIN.
TEXAS -- Do yourself a favor regardless of how cheap they seem, they will never have the car you reserved and will ALWAYS make you upgrade. Their cars are dirty, smelly, and run like crap. I have several business associates including myself that have used them. Around 30 plus people and not one good feedback. Every single person has had issues and confusion at the counter as well as car return. We all had to pay for a upgrade.
I tried to contact corporate and no one will talk. I have close friend who is a attorney, he has sent several emails with no response. He found something in their contract is actually suing them just to open their eyes and be a thorn in their side. Now they have responded to his lawsuit. I will keep everyone posted. It might turn into a class action lawsuit.
DEVER, COLORADO -- Very long wait times to pick up car, only 2 people working (11/2 hr.) Asked how it would be returning car, wanted to know if we would have long wait for shuttle. Told it should be no problem. Turned out 45 plus min. for shuttle to come in spite of several of us going and speaking to agent. Agent said drivers not our employees so can't really do anything. There was about 20 of us waiting, watching 3 Thrifty shuttles and 2 Dollar shuttles come and go. Unacceptable! Would not recommend Advantage, or rent with them again. Also asked for a map when we arrived, no maps, not even anything on the wall to know directions.
PHOENIX, ARIZONA -- I had booked a car through Hotwire and when I got to Advantage Rental Car the counter person did not tell me they did not accept the insurance purchased through Hotwire. We were charged 25.99 a day for the insurance 13.99 a day for an additional driver and the fuel plan that was supposed to be 2.34 cents a day which when we were billed for almost 30.00 for fuel in a car that was brought back almost half full. This accumulated and additional 256.00 dollars on top of what we paid Hotwire for the rental car.
Due to the unscrupulous practices of this company or the person representing them made our 5 day rental almost 400.00 dollars. This is a Canadian owned company. They have a 1 Star rating with Consumer Affairs. Need I say more.