MCCALLA, ALABAMA -- 5/8/18 I had all my remaining top teeth removed & an immediate denture (ID) put in. First, I was the last surgery of the day. The dentist let all his experienced staff leave & had the receptionist assist him! He had to tell her every little thing to do. She couldn't even work the suction instrument correctly & she finally just quit suctioning my mouth!
I received no instructions for care other than for the rest of that day. I had to Google what to do for it myself & no prescription for pain meds.
The dentist let the receptionist girl put the goo in the ID that's sets to a clear rubber to cushion between the ID & my newly extracted teeth. It had too much on one side, was crooked in my mouth & at the top on the other side had no cushion lining which caused a bad sore to form almost immediately. After 5 days I couldn't take it anymore. I drove there (55 miles) to get them to redo the lining. The first time it took her all of 5 minutes to do it. I walked in, they were all there... but was informed that they were ‘about' to leave & told I had to come back the next day! No compassion or good customer care for their patients. DO NOT GO HERE!
CEDAR RAPIDS, IOWA -- I had a great experience there, and I'd recommend them to anyone. I had 22 teeth extracted and immediate dentures placed all in the same day. The dentist there is a fireball and I really liked her. I liked all the staff really. In the morning they took the impressions and then sent me out to lunch with prescriptions to fill. A mild sedative, pain pills, and antibiotics. They told me to come back at 2 pm, take the sedative in the waiting room, and wait to be called. When I went back there, they had me take the first pain pill and then numbed me up and began the process. Wow.
I've had the immediate dentures for a year now and the office has been great the whole time. I've had a number of relines as my gums healed. I'm excited to get my permanent set. To be honest, when I first got the immediates placed, I didn't like them. Something seemed “off” and I couldn't put my finger on it. Looking back, it was just odd seeing myself with different teeth. I soon loved them. They look great and function like they should.
Downsides to this office are the wait times. They are busy and take patients who are going to take longer first, especially on extraction day. If you can be realistic about this then you won't be disappointed. I've read the reviews about bad experiences with Affordable Dentures but it seems to depend on the location and in Cedar Rapids, they are professionals.
GREENVILLE, SOUTH CAROLINA -- I read the hundreds of negative reviews. I knew the risks and still went anyway. Why? The simple truth is I was broke like I imagine most people who use Affordable Dentures are. The total cost to save my teeth was looking to be upwards of 10,000 dollars. I wanted my teeth pulled and Affordable Dentures was my only option due to financial issues.
The first visit was nice enough. The receptionists were polite even if they didn't seem to have a clue what they were doing. The only bad experience I had was a very rude lady who dealt with the mountains of paperwork I was filling out. You could clearly tell that she hated her job. With that being said you run into unpleasant people every day and unless you are incredibly thin skinned it shouldn't bother you. It was the least of my problems.
The initial appointment started with a consultation. I didn't actually have anything done that day. The dentist and an assistant came in and gave me the costs as well as explained the process. They were fairly thorough and had no problems answering my questions. At this point I figured that I had maybe dodged a bullet. I was very hopeful that I was going to be one of the lucky ones.
I began to get suspicious when they refused to pull my teeth unless I agreed to buy their most expensive package. Being in a dire financial situation I really didn't have much a choice. The most expensive package isn't what I wanted but it was still far cheaper than getting work done elsewhere. I agreed and signed the necessary paperwork. My next appointment was going to be about a week later.
The next week I came in early in the morning to have my impressions made. This was fairly quick and I was only in the office for about an hour total. The impression taking process was very unpleasant and I gagged the entire way through. I personally don't blame the dentist because I do have a very strong gag reflex. Other than that the whole process was very smooth. So far so good right?
Later that afternoon I came back to have 16 teeth extracted. I got to the office and waited about 30 minutes before I was seen. I got to the back and began injections. After this I went to a full blown panic attack and came close to passing out. The one positive is the dentist who was working on me took it in stride. I wasn't treated disrespectfully and after about 30 minutes the panic subsided and she was able to finish my injections and begin pulling teeth.
Getting 16 teeth pulled is about as pleasant as it sounds. I have had many teeth extracted in the past and this was by far the most unpleasant experience I have had. The most curious thing about this visit was there was NO assistant involved in the actual dental work. The dentist was working alone for the entire time. Maybe this is standard procedure at some places but it felt odd to me. The dentist was VERY rough and borderline careless during the extractions. She had to yank especially hard to remove some of the teeth at the bottom of my mouth. I immediately felt pain despite being numb.
Once the numbness wore off I could not open my mouth fully for days. It took a full week before I was out of severe pain. It honestly felt like she had broken my jaw. I decided to tough it out as I have a phobia of dentists. Once the severe pain was over my jaw was sore for the next two months. I'm fairly certain that isn't the norm for routine extractions.
Once the actual extractions were over they stitched my mouth up and inserted my temporary denture. Now I consider myself a very tolerant person. I was willing to look past the sales pitches, the potentially broken jaw, and the incompetent receptionists. What really set me off is when the denture itself was so poorly made that it would not even stay in my mouth. I knew something was up when the lady who inserted the denture told me that I would need to wear "a lot" of adhesive to get the denture to stay in. Despite the fact that my mouth was swollen and that my gums had not yet receded at all.
Fast forward a few months later and the denture does not fit at all. Even with adhesive it falls right out. I have several family members who have been through the same process elsewhere and they NEVER had these issues with their temp dentures. This is simply shoddy work on their part.
As of now I essentially have no teeth and won't until at least 2-3 months later when I am supposed to return for my "permanent denture". It is incredibly humiliating having to go out in public with no teeth. I returned to ask what they could do and they wanted around 300 bucks for a reline but recommended I just get a new denture made (which they of course wanted to charge me around 600 bucks for). I couldn't believe what I was hearing. They made an awful denture and refused to fix it. Suddenly all of the nightmare stories began to make sense. I kindly told them to screw off and that I would just wait a few months.
Remember when I mentioned the people up front being incompetent? The worst part is that they botched the paperwork with my insurance company and now I owe Affordable Dentures 700 bucks (which I really don't have). I implore anyone who is thinking about Affordable Dentures to listen to what I am saying. If possible save your money and wait. Or perhaps see if you have a family member who can help you pay to get the work done at a reputable dentist.
Always remember that you get what you paid for. You'll most likely have the same terrible experience that the rest of us did if you choose Affordable Dentures. You have been warned and you have no one to blame but yourself if you agree to their scam.
PORT SAINT LUCIE, FLORIDA -- I called my heart doctor to see how long I needed to stay off my blood thinner to be able to have a tooth pulled. My heart doctor said that I could not go off meds but could get tooth pulled. I called Affordable Dentures in Port Saint Lucie, FL and spoke to lady on phone and told her my condition which she said that they needed a letter from my heart doctor. I asked what was the fax number and doctor name to have my letter faxed to and she gave me that information. Later this woman called and told me that they had received fax and gave me an appointment for April 13th at 9:30.
When I arrived for my appointment, they said I did not have an appointment and they had no fax from a doctor. They did tell me that they would fit me in but later they acted as though I was telling them a lie, or that I called a different office which according to my cellphone, I had the correct place. The dentist talked to me like I was dirt. I was just trying to tell him that I had this conversation with the lady at that office and then I heard the woman's voice and recognized it as the lady that I spoke with on the phone. I did point at her and say that it was her that I had talked to and she yelled at me not to point at her.
So I wound up with my partial getting a tooth put in it as I thought they would pull my tooth but when the doctor's fax came, it still was not good enough for them. I believe that he just did not want to service me by pulling my tooth. I have a partial I cannot wear because the tooth put in there it will not fit in my mouth. I have to say that never in my life and I'm 59 now, have I ever been treated so badly by a doctor. The way he spoke to me in front of everyone in the office and people in the waiting room. I was so taken off guard by that.
I told him that if I hurt someone's feelings that I did not intend for that to be and while I was telling him that, he told me that I was not listening to him and he did not have to service me. I tried to tell him that I was saying sorry. When everyone walked away but one of the receptionist, that person told me that she hated working there because the women there were very mean.
I also am so afraid that my heart doctor may be upset because I was so desperate to have my tooth pulled that I put the dental assistant on my cellphone with my doctor's nurse and she talked really nasty to her. She told my doctor "No dentist worth his weight would accept that fax". Then the dentist told me that he has never had a problem with a heart doctor giving him the note he needed and that they were just after money because they said I would have to have a cardiac evaluation. I told him that I really liked my heart doctor.
Needless to say that I am going to a different dentist. A man who has been in this community for a long time and has a spotless office with people who treat their patients with respect. Charges more, but worth it to be treated right. I have gone to Affordable Dentures for a while because of the pricing but every time I went, new doctor, new office people, but these people at my last time there, they are really nasty. I am also going to contact the board of health because while I was sitting in the dental chair I looked up at the light and it was filthy, nasty with what looked like old spit or blood or whatever it was. It was not clean in my opinion.
HOUMA LOUISIANA, LOUISIANA -- I had six teeth left on my top in the front they started chipping. So when a new clinic opened in my town, Affordable Dentures, I was ecstatic thinking okay I can finally get things done since it was in such a convenient location. So I made a loan for 1500.00. And went in to get my teeth extracted an immediate dentures. I was happy every one was so nice. I paid cash and never felt uncomfortable about my dealings. My dentist he seemed nice. But when I left I was not given any follow up appt. He never explained anything to me. His assistant did more than him. I figured he was just busy.
I started getting bone protruding hurting so I called to see about going in and was told he couldn't see me till Monday. So I asked for my pain medicine to be refilled since I had to get through Friday till Monday. And the receptionist politely told me "no", that he wasn't in and told me just to rinse with warm salt water. I did what I was told and suffered through my weekend. By the time I was finally to be seen my dentist didn't even come in to see his handiwork.
Only his assistant - she did his job great. But I didn't pay her. I paid him. He nonchalantly walked down the hall not even stopping to take a look at my jawline that's showing. I love my immediate dentures. But the money I paid. I think I should have a decent dentist that is interested in helping his patient with care. My Medicaid dentist treats me better and he doesn't get paid so much.
My advice is if you're looking for a dentist to assist you in getting dentures, don't do Affordable Dentures. It's all about money not about your oral health. What bad you got your dentures and then forget you? No check up too see if you're healing properly. Actually it's my fault for my bad teeth. But when I have to make a loan for 1485.00 and have to pay back 3,300.00 just for a top denture and extractions. Least my dentist could have put forth a little more effort to look like he was doing the job I paid for.
It's sad the way people with money are stuck up snobs, to the less fortunate. I didn't have money for groceries so yes it hurt me deeply to be treated this way. And there's nothing I can do but suck it up. Thanks Doc. Affordable Dentures and their new opening in Houma, Louisiana. The lady assistant with the short hair - she is the only reason I am ok. She did her job and his all he did was butcher me and kept walking.
BOAZ, ALABAMA -- I had the more expensive flexible partials made there about two weeks after I had several teeth pulled. The roots had broken off the teeth when the free clinic pulled them. I told the technician this and she failed to tell me that I should wait until the tooth fragments worked their way out of my gums and as a result there is a big gap between the outside of my gum and the denture. Big enough to pack a lunch in when I eat. Then the technician actually moved the mold cup before the mold was set then pushed it back into place.
The lower denture's teeth surface is even with the gum surface making the lower plate essentially flat. I mean there is no white tooth higher than the pink gum material. Not knowing the difference and trusting these so called "professionals," I have worn the partials for 8 years now and my bite is so off that my upper and lower front teeth butt against each other and has resulted in wearing them flat, taking the edge off them.
I have also had three teeth crack and break because of the uneven pressure exerted on them. I went along thinking this was just my destiny and the results of getting older until I recently had another tooth pulled and a real dentist evaluated my partials and explained this all to me. I am having a new set made next week by real professionals and throwing away the junk Affordable Dentures made for me. And by the way, I have never been treated so rudely in such a condescending manner as I was. Don't be stupid, naive, and complacent like I was. Go to a real dentist and get real dentures even if you have to work out a payment plan.
CONOVER, NORTH CAROLINA -- This place is as crooked as it gets. I went over with the dentist several times the teeth I wanted extracted and he still pulled a perfectly good tooth. The business is so crappy that the owner won't even talk to me or look at the big cavity in the tooth beside the good one he pulled. It had a hole in it about as big around as a cigarette. I was told I would have to pay again to have it removed period. I think it was done just out of greed to make more money. I'll never go there again and I would suggest you don't go either.
FRANKLIN, INDIANA -- On June 19 and 20, 2013, I visited Affordable Dentures, Franklin, Indiana, to receive same-day partials. From the clinic published offerings, I selected what is termed "The Premium Package," at a cost of $1780. The Package consists of a set of full or partial dentures, with the promise of being allowed to return at any time during the first year of wear for repair and adjustments. A final set is then placed in the patient's mouth. The words "at any time" echo throughout the clinic as the patients are being fitted for teeth, and again, as they leave: "You may come back any time you need to." That promise turns out to be a lie, particularly for purchasers of The Package.
At the time of my visit, I had eight teeth remaining, with only the two upper teeth to be extracted. I had been wearing partials and bridges for 17 years. The price schedule the assistant put in my lap showed extractions at $75 each. I was charged $105 for each one, and not told of the inflated price until after surgery. Dr. ** made the dollar amount out of whole cloth. This is bait and switch.
Patients are given two prescriptions and are told these have to be filled immediately or surgery will not be done. At the beginning of my visit I completed a medical history revealing a thyroid condition. The medication Dr.** prescribed came with a printed indication of potential death to those with thyroidism. The prescription is given to every patient, no matter their medical condition. This is malpractice.
Over fifty patients were seen on the day I was. They were herded through the clinic, with their dentures made as fast as credit cards can be swiped, and regardless of quality. When mine were placed in my mouth, a definite elevation on the upper right was noticeable; the length of the right side teeth was pronouncedly shorter than the other side. I noticed this after I went to my car and called in the message. The hateful assistant **, left a recorded reply, "Your teeth were made the way they are supposed to be, so I don't know what your problem is." No mention of "We'll fix it any time." Certainly, no consideration for the pain of the patient was forthcoming.
I went back anyway. When looking into my mouth, ** told me, "Nothing is wrong with the partial. It's you." You have a lip like Elvis. You snarl like Elvis and that's why you think the teeth look funny." I am 61 years old and never in my life have I been told I look like Elvis. I have never had elevated teeth on one side, either. I asked to speak to the dentist and in came Dr. **, owner of the practice. She looked at my mouth and told me I shouldn't criticize her work and I should leave. I asked her to take the partial and make the teeth the same length.
She stormed out of the room shouting at me, "I'M NOT GOING TO DO IT. I DON'T HAVE TO DO IT." I told ** that Dr. ** had better do it. ** grabbed my arm (I was still sitting in the exam chair) and shook me, saying, "You don't talk to US like that." In a few minutes, Dr. ** returned and added length to my teeth, so that miraculously, after 61 years, I no longer looked like Elvis! And then she said, "We added lots and lots to your teeth!" The same teeth that minutes before didn't have anything wrong with them, according to her. One month later, her crummy addition to the partial is now crumbling off, and I again have lopsided teeth.
The lower partial was three times the size it needed to be. It wouldn't fit into my jaw, particularly the right side. Dr. ** continued to tell me my mouth would "adjust" to a denture so big that my tongue wouldn't lay flat. I could not chew, couldn't talk, and couldn't get the partial into my jaw. The week after this bizarre act of dental malpractice, I called for an appointment to have the lowers decreased. I was told that no one could come back until two weeks post-op; even those of us who had no gum swelling, and who had paid for The Package.
The shoddy work of Drs. ** and ** resulted in blisters, lesions, sores and bleeding in my mouth. All caused by Affordable Dentures' defective product. The lowers would not allow my mouth to rotate or chew. And I was expected to be tortured like this for no less than one year and up to two years! Subsequently, I was examined in an emergency room and by a dentist in federal practice, all advising me to contact Dr. ** for adjustment.
Work was done to make the partials smaller, but still do not fit my mouth and are completely unusable. Sores and lesions continue to form on my gums due to the defective workmanship of this garbage for a product. Parts of the upper partial have chipped off during normal wear, leaving a gap between the teeth. I called again ("You can come back anytime!") in early August for repair. The nasty ** told me I could only come on a Tuesday between 1 and 2 o'clock.
She then said, "You come when I tell you to, or you won't get an adjustment or repair." So I haven't been back. I live with the worst excuse for a set of partials ever made. The chewing surfaces are almost non-existent. The lowers cannot be worn. The uppers continue to chip. These substandard, inferior teeth are causing pain and suffering as well as embarrassment by not being wearable.
Most new denture issues are caused by gums adjusting to extractions and the placing of artificial teeth. These are not problems particular to me. My gums were ready for permanent partials, yet Affordable Dentures refused to provide them. At one point, Dr. **, in an effort to deflect responsibility for her inferior work, pointed to my natural tooth #22, and said, "It's this one that's causing all the trouble. This tooth gave us FITS!" Tooth #22 had nothing to do with the creation or placement of her shoddy partials. My #22 is perfectly normal and was not in the way of anything. Dr.** simply had to divert attention from her fraud by projecting away from herself.
Affordable Dentures, Franklin, Indiana, should be closed and prohibited from operating in the state. An investigation of this office and the qualifications of its staff are imperative. When I paid $1990 on my credit card to the assistant named "**", I asked for a copy of my file. **'s reply was, "What do you need it for?" I said I have the right to access my medical records. She said, "We don't do that." Affordable Dentures willfully violates HIPPA law.
Two weeks prior to submitting this complaint, I sent an electronic message to the corporate office of Affordable Dentures, Kinton, North Carolina. The narrative here reflects that message. I allowed corporate ten days to provide an answer and nothing has been received, nor have I heard from the Franklin office.
TYLER, TEXAS -- I went to Affordable Dentures in Tyler, because I could not afford a regular dentist. I had 7 teeth to be extracted and a full lower plate to be put in. These are the beginning stages, as this is the first temporary plate. The permanent plate will not come until 6mo to 1yr after this initial plate... First of all, call ahead and get the information about their hours. Anyone wanting a consultation needs to be at the office at 1 P.M. They only do consultations in the afternoon. Also remember to bring a book, as this place is packed with poor people and there will be a long wait. It may be 5:30 P.M. until you are seen, but you will be seen...
I went for a consultation and it took about 2 hours before seeing the dentist. I was taken in and a full lower x-ray was done, then the dentist came in and looked at it and we discussed my options. My teeth (only 7 left in my mouth) were so bad, that he decided I should go ahead and get a lower plate. He does not recommend a full lower, as there is always trouble with them. A full lower plate is a life changing event. You will not be able to eat any crunchy or hard foods. That's the truth. You will have to eat ground meats and soft foods the rest of your life. They will not tell you that, but I am telling you that.
After deciding on having the extractions and the full plate, I decided on the "Premium" denture. You can see 3 different types of dentures. Economy, Good and Premium. It's pretty easy, if you want the longest lasting, then get the premium. Economy dentures often break after a couple years... I had to pay the full amount right then, before they would go any further. They want all the money in advance or they don't do the dentures. Be prepared to pay up front in full, before you go, or don't go.
They do not use insurance, so don't ask. It's cash or credit card up front. I paid $1,330.00 for 7 extractions, a temporary denture till I heal and a permanent denture within a year. I know first hand that going the other way with a super good dentist, would have resulted in an Oral Surgeon, a Dentist and an expensive Denture Lab. It would have cost me over $5,000 if I had gone the best way... I made an appointment for a week later, to have the teeth removed and before that I went one morning to have my form made, so the temporary denture could be ready for the extraction day... The following lines are my thoughts about the people there...
The office people and assistants must be low wage workers. They have the typical low paid, high stress lack of concern for the patient. The person who did my form did not do it well. That was evidenced in the quality of the temporary denture. The Dentist who did the extractions was the absolute best dentist I have ever seen in my 55+ years. They give you a pill to take an hour before you get there and if needed, one when you arrive. It relaxes you and one was enough for me. I was ready to go to sleep. They took me straight in and the dentist took 20 minutes numbing every tooth with a local anesthetic.
He was very good and I did not once feel the needle. Then he extracted the 7 teeth is less than 5 minutes! I was amazed at the skill he used. I had some really bad ones, that a regular dentist would not have touched, but this guy was the best... Once the teeth were out, he put in the temporary denture and had to make a couple small adjustments, because it was too tight. He used a "liquid bandage" substance over the wounds and put the denture in...
Pain is not my thing. I have a low tolerance for it and if you have several teeth removed, it will hurt like hell. I believe that this dentist did a great job, but of course the pain is terrible and they did give me a prescription for pain killers...
The denture itself is not very good. Again, I fault this due to a low paid lab worker, who is probably texting while he makes the denture. It clearly did not fit properly, too much in one area, too little in another. I am glad that I have had a partial for years and an upper for years, as I know what can be done to alleviate the pressure points. I had to remove material in several spots on the lower edges of the denture, to keep it from bruising my gums.
I will ask to see the dentist when I return and tell him that if the permanent denture is not going to be formed with any more care than this, I want the remainder of my money back and I will go elsewhere. Even for an "affordable denture" the quality of this temporary is not worth the mouth pain and I will never be able to wear it for 6mo to 1yr while I wait for the permanent one. If you can afford better, then please do, as you will not be happy with the poor quality results.
LAKEWOOD, COLORADO -- I needed a full set of dentures and, like most people didn't have almost $30k that I was quoted by one dentist. Found AD& I. My first 2 visits I had with them were favorable. I will say that Dr. Dan ** is phenomenal!!! They initially pulled 4 teeth, then I went back for my full uppers. Dr. ** was very receptive to any pain and would remedy it immediately. His chairside, Trina, was very attentive and compassionate.
I went back a few months later, in excruciating pain. The front office girl, Renee, proceeded to tell me "the mouth exaggerates" and asked if I had a regular dentist. The reason for my visit was related to my dentures and Dr. ** advertises as a general dentist. Renee then went on to say I need to wear my denture sparingly... so while I'm at work and no one is in my office I should remove them. What??!! Is this normal?? Trina did a liner that looked like donkey teeth. Thanks, Trina. Took them out as soon as I got home.
My teeth are never secure and have to reapply adhesive several times a day. Is this normal?? Think I'll find somewhere else for my lowers... get what you pay for. I was having severe pain in some of my lower teeth on that last visit, also. I asked for a Rx for antibiotics but Renee told me I did not need them. I now have an abscess and look like a squirrel. Thanks, Renee!! By the way, Renee, the mouth does NOT exaggerate!! Thanks for your great patient care!!!