Allegiant Air Consumer Reviews - Page 2

CONCORDE, NORTH CAROLINA -- Walking into a old airplane hanger and calling it a "airport", this should be shut down. When inside it smells of mold, roof has leaks, port-o-potties for the restroom, all staff is rude and complete scumbags! This is the worst airline company I have ever seen. The FAA needs to step in and shut them down. The employees really need to check themselves because the attitudes they have, you would think they are movie stars and in reality all they are is ghetto trash that maybe they received a GED.

The experience of waiting for over 4 hours because they delayed the plane because Allegiant is too stupid to fuel up, buy newer parts, or wait not be scumbags and have proper equipment so the planes are safe. I bet the CEO travels on a real airline and not this ghetto trash. Funny no one hears from him. I wouldn't want my children to fly this airline.

ST. PETERSBURG, FLORIDA -- This was my first time flighing with Allegiant and what a horrible experience with booking. After setting my date and time once I arrived in St. Petersburg I realized they changed my time for going back home without telling me or offering something to compensate.
After 2X of wating on the phone for 40 minutes they only presented me with 2 options 1) Cancel my flight and get a refund or 2) Change my date.
I explained to them that there was an important reason I needed to get home and that is why I chose the time I did. I also made it very clear IF I was to do what they did I would have been charged $75 ( plus, who knows what else bc this company charges for everything!) but since they are doing it...They are looking the other way. and I just asked them to at least wave 1 carry on bag and they were not agreeable at all.
This is just a rant and for information to others to be flexable with this company. If you absolutly need to be somewhere.. Use a bigger company, I would not trust this used car dealership of an airline.

CAPE CORAL, FLORIDA -- Allegiant airlines is about the best you are going to get for the money. I am very pleased with their military and veterans program which allows for free baggage, priority boarding, and ticket counter printing services. No other airlines compare. Do prepare for delays at times, which is really no different than other airlines, but we were told to arrive two hours before our flight out of Nashville but when we got there there was no one at the ticket counter and the line of people waiting went out the door and down the sidewalk!

But once someone showed up to start checking people in, the process went quickly and smoothly. Planes took off and landed on time every time we've flown. Definitely recommend Allegiant airlines, especially now since they do fly in to many major cities. Hopefully they'll get closer to Chicago in the near future!

FT LAUDERDALE, FLORIDA -- I arrived before 6am, flight is 6:50 departure. I paid for priority, there was a huge line so I went to PRIORITY line. I stepped up as that's what priority means. She had an attitude and then told me my luggage may not make it. Now I've flown to the other side of the world many times, and I have NEVER heard my luggage needs to be checked in an hr before a flight! Priority usually means bag is priority as well. I know this isn't a first class airline but customers should not be stressed out more over their luggage! UNACCEPTABLE.

WORST AIRLINE EVER. We booked for 13 people way in advance. They canceled the flight a month before our flight. Ironic that the day they canceled, I had also received an email reminding me that our flight was in a few weeks. While they refunded us, we also lost money because of the exchange and credit card fees. I've reached out to them and they have no available options that make sense. Do they realize people already booked their accommodations and can't change dates? I HIGHLY do not recommend this airline no matter how cheap they are. NOT RELIABLE and not worth the hassle.

CINCINATTI, OHIO -- I wish I had better words for how awful this experience was for us. We checked in at the terminal desk over an hour before our flight was to leave, but when we got to the terminal 30 minutes before the flight was to leave it was closed up. Not a person on duty. Not an attendant. Doors locked. We watched them load up the luggage in the plane, watched them pull vans up, then pull away. Watched them finally pull the equipment away from the wheels and then pull the extendable gate back so they could take off. 30 minutes of complete powerlessness. We stayed on the our phones and even sent a support email trying to get through to customer service the entire time hoping we could get through to SOMEONE. Delta saved our butts and got us to Orlando in time to catch our cruise sailing out in those few hours.

But wait. There's more. When we get back from our cruise and go to check in for our return flight THEY CANCELLED OUR RETURN FLIGHT. No emails. No calls. And they tell us at the gate we can pay for another ticket FOR A FLIGHT WE ALREADY PAID FOR AND HAD PROOF OF PURCHASE IN HAND. UPDATE: Thankfully a gal at Allegiant DID refund us for the return flight so that we didn't pay twice. But still working on resolution for almost missing our cruise.

Do your vacation a favor...don't book Allegiant Air.

NEVADA -- Pittsburgh to Sanford/Orlando, Flight 733: The website says carryon item can only be 7" high. I was surrounded by backpacks 12" high that DO NOT fit under the seat but make good footstools for those who were breaking the 7" rule. An FAA regulation not being honored?

You're not allowed to take in anything to drink and that forces you to pay $3.59 for a bottle of water in the airport. If they're going to take your drink, they should at least SELL YOU ONE FOR A DOLLAR ON THE FLIGHT LIKE EVERYWHERE ELSE IN AMERICA. Who wants to swipe a credit card for a $2 drink? Who stole the money that they got from these sales and ruined it for every passenger they have?

I don't have a smartphone so couldn't get a preboarding pass on the return flight because Google locked me out of a remote login. I paid the $5 for a boarding pass that wouldn't work at check-in. Had to stand in a second line for that boarding pass to be accepted! WHAT IS THAT MIST THAT COMES IN THE CABIN AFTER YOU LAND??? Have never seen that on any other flight I've ever taken. (Must be the "forget your treatment" fog.)

The walkway between the seats would dip every time someone walked by. The seats don't recline which makes the flight miserable as sitting straight up for 2+ hours is not normal. Pittsburgh boarded by row which was not called out clearly and in order. Sanford by Zone which is clearly understood. I guess I was lucky that my flight was on time. Based on the experience of others, I will never use the airline again.

HARRISBURG, PENNSYLVANIA -- My mother & I are booked to travel to Florida to visit my daughter and her family the first week of October. Unfortunately, my daughter & family (husband & 3 kids under 8) are displaced because of the hurricane. My son in law will be traveling back to clean up their home. I would like to change my travel dates to help him out. Allegiant wants to charge me 300.00 to do that. That's 75% of the original cost. I just spent an hour on the phone with their customer service explaining what is happening only to be told 'Sorry, it's out of our control'. NO it isn't. This is CHOOSING to treat your customers poorly.

LAS VEGAS, NEVADA -- I have read the reviews of Allegiant Airlines and I think it is time to post something nice, but damn I can't think of anything. Simply put off the 5 passengers traveling to my daughter's wedding. 2 arrived without luggage and three never arrived. I should add they were not lost as was the luggage although that is within the realm of possibilities with this airline. Their flight was canceled.

Try calling them - no help. You might get someone but they are skilled in lies and stalling tactics. They truly have no clue. I went to their office in LV and was greeted by a security guard only interested in kicking me out. If you are at all thinking of flying with them PLEASE DON'T - you have been warned. Leave a day or two earlier and hitch hike. It is safer.

UPDATE 6 days later one bag still AWOL. Grandparent was unable to attend wedding. :-(

CALIFORNIA, CALIFORNIA -- Our winter wonderland getaway turned into a nightmare this January. While Allegiant has a lot of pros--great pricing, great ground crew, amazing pilots, and courteous on board staff we felt that there were enough cons that may never bring us back.

Canceled/delayed flights: Our trip out was canceled, our flight home was delayed by over two hours. Customer service: Each call into customer service will shave away 40+ minutes of your life. Poor compensation for canceled/delayed flights: Never in my life have I felt completely stranded by an airline when they canceled my flight. All we received was a flight voucher good for another flight. I had to fork out money for a hotel, new airline tickets on another flight, and more.