DALLAS, TEXAS -- I was driving my car about 2 weeks ago when an SUV hit me from behind. Fortunately both drivers were fine, so I decided against calling the police. Big mistake! I filed a claim with Allstate who is the insurer of the person that hit me so I can get my car repaired. I got an estimate myself from a body shop in Boca Raton where I live, car repair shop that is approved by most insurance, including state Allstate.
There are 3 damages on the back of my car, bumper scratched, a metal ornament damaged and a dent in the trunk. Powerline Auto Body Inc. estimate $1485.70 - 3-5 days rental car - $30/day + tax. I drive an Audi 4D sedan which is in perfect condition. I was asked by the Allstate agent to go to one of their adjusters, at King Automotive Group in Coconut Creek.
I went today for my appointment, thinking that it is a simple procedure. Mr. **, field adjuster for Allstate inspected my car and gave me an estimate. It was much lower than the estimate I got from the other shop. Estimate - $653.30 Comparing the 2 estimates, I realized that the dent in the trunk, the main damage from the accident was left out. Arguing with car adjuster Mr. **, I was told that he did not include the dent in the estimate, because it is unlikely that it is part of this accident and I need to prove this!!!
Apparently the owner of the car did not claim any damage on her car, so... that means that this damage was not part of this accident. Great reasoning! So, to summarize, I have a damaged car because a quite large SUV hit me from behind, all the damage is in the back of my car and I do need to prove it? Prove what? I think my car is enough proof! After that I called Allstate, I asked for a manager that was not eager to talk to me either. After multiple requests Mr. **, sent me back to the same adjuster.
I really do not see the purpose revisiting the same person. The big question is does Allstate work with incompetent adjusters because they do not want to pay the correct amount for the claims? I was really expected for Allstate to do something about my complaint because I did make the claim with them and not send me back to the same person. And after all arguing... what do I get back? "Appointment: Tuesday, 10/21/2014 03:40 PM Status: Closed Created: 10/17/2014 Type: Drive-In Location: (Sf) King Collision Center D/I 4950 NORTH STATE RD 7 COCONUT CREEK FL, 33073"
Very, Very upset with Allstate insurance. How will I get compensated for my time and hardship? I had to cancel my next appointment because I was so upset of both incompetence and the way I was being treated; I felt insulted. Not fair for me or my client that I needed to cancel the appointment.
Our motor home has been in the repair shop since June and now it is October. Allstate refuses to pay our repair shop to finish up the work on our motor home so we can get it back. We bought our motor home to use in the summer months, we never got to use it all summer. Our repair shop and us have contacted Allstate many many times and they refuse to pay to finish it so we can get it back. SAVE YOUR SELF A LOT OF TROUBLE AND BUY YOUR INSURANCE ELSEWHERE. SIGNED IN "BAD HANDS."
MELBOURNE, FLORIDA -- Absolute joke, Went back to the duck. Had to send appeal after appeal and complain to the state to finally get them pay less than half of what they owed us. Really hurt my family. They set guidelines that are not in your control and lack any true customer service. I suggest run not merely walk away from their so-called Accident Polices. They don't pay up!
We have been with Allstate since 2003, and our truck had the same scratches and dings Sunday that it had when we bought it. We were in what we call our 'office' Sunday, on our computers, when we heard a crash and our truck's alarm started sounding. Someone visiting across the street had hit our truck with a Honda 750 motorcycle (I thought it was one of the big V-Twins). We had two patrol cars, a fire truck and two ambulances on scene in short order. The rider, whom I suspect was a new rider had lost control and messed up the entire right side of our truck. I was sick.
We called the 24-hour line for Allstate, and an adjuster was here Tuesday about noon. By the time he left, an appointment was made at a local body shop that is part of a Chrysler dealership, and we found we would not have to pay a deductible. The estimate was for just over $2700. Monday, we take the truck in, and they will have it for 6-8 days. Everyone was great, and the adjuster carefully explained so we would understand the entire process. I wish I could use the adjuster's name, but he is fantastic.
POCATELLO, IDAHO -- In February or March of 2011 I was offered, by Allstate, a bundled service of house insurance with automobile liability insurance. The agent told me that, taken separately, I would be paying more for auto than I currently was with Geico, but that the home insurance would be very competitive, which it was on the surface. I should have known that things were amiss when she told me I could not examine a copy of the policy unless and until I purchased it! But, acting in good faith, I did.
I must make note here that I travel a lot and all correspondence must take place by email, at all times, and I was specific about that with the agent. A week or so after paying the premium, a local representative of the company showed up to look at the house, and he took about an hour and a half to do so. When he was done I asked him "Do you see anything at all which will cause a problem with this policy?" He said no, it all looked fine.
After this I left for about 3 weeks, and upon my return had to contact the Allstate agent about proof of insurance or some other detail, and in the course of conversation she told me the homeowner's policy had been cancelled. I reviewed my email... no notice. I asked why and she said there were problems with the roof (one steel panel was off for a repair), trees too close, construction issues and a couple others I can't recall right now. I asked her if this man who came out was authorized and qualified to answer my questions about potential problems and she said yes, absolutely... so he lied to me evidently. Or so it appears.
I demanded a refund immediately and I got a small refund, of under a hundred dollars. Then they sent me a bill for the some unpaid part of the auto insurance which, now that it was no longer part of a package deal, went up considerably. I called Allstate claim resolution and explained the entire problem. He was very cordial, took note of all I said, and that was the last contact I had. I am now barraged with calls from collectors. I told them, as I told the claims resolution guy, that I am never paying. I have no legal responsibility to deal with collectors but I would like it to stop. Thanks.
PENNSYLVANIA -- One of Allstate's client's hit me from behind going 65 Mph while I was stopped in traffic. This caused the cars to catch on fire and blow up. I lost everything in the car and Allstate does not deny my personal items or claims but wants to only give me $2000 LESS of my claim because they claim my items are used.
They want to deduct money from MY belongings when their client blew my car up! I lost car keys, an iPod, shoes, medication, my daughter's car seat, my daughter's belongings, my laptop, laptop bag and other items I had inside. I have copies of the police report, pictures of the scene (their client never braked), all copies of paperwork admitting their clients fault and more.
The fact that it has been almost 2 months and we cannot replace anything is ridiculous. Allstate seems to think that because my daughter's favorite stuffed animals were 'loved' that I can accept pennies on the dollar for what they are worth? They think that because I wore a pair of shoes TWICE they are worthless? I cannot replace anything, and would have all of my belongings if their client had been paying attention on the road. I was knocked out in my car and another driver had to wake me up to get out as it burst into flames.
The driver was arrested for driving drunk, driving over a hillside and damaging his car weeks before he hit me! He had just gotten his car back from the repair shop 3/19 and wrecked into me 3/21! Their client shared all of this information at the scene of the accident and took full responsibility. All I want to do is get my life back together and replace the things we have lost. I have tried to work with customer service this whole time and they do not want to cooperate.
This is the worst customer service experience of my life; I do not know how they can treat me like I am the one at fault when I could have lost my life that day. Allstate makes you feel like you are in one of their Mayhem commercials. They must get their ideas from claims from their clients that they deny and put through further hell.
US WIDE, TEXAS -- On 17 Nov 15 I requested road service due to running out of gas. After 30 minutes of being transferred from department to department, with the accompanied computer wait of "We will be with you shortly," starting with a message that said "All our agents are helping other customers, we will be with you in ** minutes." This continued for nearly an hour. When an agent finally answered, he was curt, impolite, and very unwilling to arrange the service I needed. A Good Samaritan motorist stopped, took me to a fueling station, and returned me to my vehicle. Just last week, Allstate had the gall to send me a letter denying my claim due to lack of receipts.
I did not receive any service, had not filed a claim and had cancelled my membership on 17 Jan 16. Allstate still debited my checking account on 19 Jan 16 for discounted membership dues. I called again to customer service to demand a refund of that debit but was denied that credit although they terminated coverage on 17 Jan 16.
If you think that Allstate is "like a good neighbor",... You live in a neighborhood most would choose to avoid. Get AAA, they may cost a couple of dollars more per year, but at least they respond and send help when you need it. I had AAA for about 10 years without complaint and was provided the excellent service they advertised. I am sorry I fell for a few dollars less to find out about how badly Allstate Motor Club really treats its customers.
DALLAS, TEXAS -- I had an accident with an Allstate policy holder that admitted fault and was willing to pay out of pocket but could not come up with the money to pay for the damages. So I filed a claim with his insurance company Allstate. They talked to him and talked to me and accepted liability and the next day decided to change their mind on the liability decision. Keep in mind that their driver admitted fault and they already accepted liability.
They scheduled an inspection of my truck and the inspector said it was not impact damage when clearly it was and also he said, it was 5 minutes before he said it wasn't. They wrote a estimate for $360 and some change. There is no shop that can fix the damage to my truck for this amount. They reassigned my claim to another adjuster that I told them I do not want him to contact me by phone or email.
Also in the past about 3 or 4 years ago I had another incident with Allstate where another insured backed into my car. I had a Lincoln at the time and their insured also admitted fault (the same adjuster) and they accepted fault and said they would take care of the damages and again changed their mind and did not pay for the damages. Allstate what do you have against me personally? Why are you making me stress over something that you and get headaches because what you are doing is not right?
You are in horrible hands. Never had such problems and stress with a professional company in my life. I've been insured with Allstate for a few years now. Recently began leasing a car and also turned 25. The process of getting the insurance approved is a hassle in itself. I have automatic payment taken out of my account. A week ago I received a statement from my Honda dealer that my car is uninsured!!! Called up Allstate right away and they were very hostile.
As the story goes my father had called up months prior to get HIS policy changed to triple A Insurance. The agent had spoken to him about MY insurance as well because it's extremely high. I have no points accidents penalties, etc. The agent asked for my dad to fax a quote and they would see if they could match it. Somehow the company saw the fax and CANCELED my policy 3 months ago. Without MY permission, consent, any form of notification.
They wanted 800 to reinstate. For what? I haven't had insurance on my LEASED car unbeknownst to me. After many phone calls they agreed to reinstate for no charge. It's been almost a week, they have yet to contact me. I've called every morning to follow up with no progress. They're telling me it takes a week. I have two days to show reinstatement to Honda dealership.
DO NOT trust this company. Your best interests and safety are not their priority. They haven't insured me since November, yet took a payment from my account in December. As soon as I'm reinstated I am switching and cancelling. I could be insured for at least 60 less a month and not have to deal with their crap. Stay away.
ATLANTA, GEORGIA -- An Allstate insured customer's car crashed into my garage causing damage to 2 garage doors, main load bearing support and frame. Filing the claim, the Allstate Claim Representative took information pertaining to the accident report file by the Local Police and informed me that I should hear from Allstate within 24 hours. 48 hours (2 days) passed, no contact from Allstate; so I called inquiring as to why I had not be been contacted.
This Allstate Representative was very rude in telling me that I did not submit a claim with a Contractor's estimate. I inform Allstate that in the initial reporting of the claim, I was not informed of the steps that needed to be completed in filing the claim, only the Police accident report information was requested from me. I requested to speak to a Manager, but very convenient to/for Allstate, all Managers were in a meeting. I requested for a Manager to call me inference to claim, but no one ever called.
After submitting the Contractor proposal, I received a call from a ** stating that Allstate was settling at 40% below submitted contract proposal and I could take the settlement and do whatever I please because it was non-negotiable. I ALSO ASKED, to have a claim adjuster contact me, and/or the Contractor, but again ** told me that they would not; true to her word, no Adjuster has contacted me or the Contractor. I'm very taken aback by Allstate response to my claim. Their insured customer's auto damaged my property, but Allstate is treating me as I'm the villain.
With their paid spokesperson and actors/actresses, the commercials may be entertaining, but Allstate true Customer Service and Claims Representatives are very lacking and in a sense MAYHEM!