Allstate Insurance Auto Insurance Consumer Reviews - Page 2

My claim was filed on 10-17-09 and I am now going to a 3rd party to appraise my truck. They won't do agree on anything to get my truck fixed. When I Filed my claim on 10-17 I went to have my truck appraised and they told me they could not properly estimate the damage to the truck because it was too old and to take it to a paint shop and have it estimated.

I have a 63 Ford F100 unibody that has been restored with a new paint job only on the truck six months when it was vandalized and keyed the entire way around the truck. I then took the truck for the damage to be estimated and the business estimated the damage and repairs at $7600. My agent then told me this was not reasonable and I would have to take it to the original person that painted it. According to Tx state law an insurance company cannot tell a customer where to take their vehicle to get it fixed.

She then called my body shop and told them their services were not needed and that I was going to take it back to the guy that painted it the first time, without even talking to me. After fighting them on this and telling them I would take my truck to this body shop and not the one they were trying to force me into they set me up with another agent to do another appraisal.

Allstate's appraiser did not look at the truck for more than a couple of minutes and did not take into account anything that had been done to the truck. I had a new paint job, new upholstery, new stereo system and many other new parts.

I have since had two other appraisers look at the truck and they estimated it at around $15000. Her estimate had my truck at around $5000, there is no reason for there to be this much difference. She then went on to tell me my truck was going to be totaled out and that I was to drop it off at an auction warehouse. This truck means a lot to me and I want it fixed. I have comprehensive full coverage just in case something like this happens. I chose to fight them on this and take it to a third party according to Allstate's terms and conditions.

I have my appraisers and Allstate hired their own and both sides have to choose a third party mediator. My side requested a county judge and Allstate refused. They would not allow a judge as the third party. They gave my side a list of 3rd party people to choose from. I don't understand why both sides could not agree on a county judge except for the fact that they want to use someone that they know will side with them. Judges have to and are sworn to uphold the law.

I have called Allstate again issuing complaints because of this and that have told me they cannot contact their appraiser and I cannot do anything about it because when they start a third party both sides are left out. They are not doing anything to resolve this and have now told me I cannot either. I just want my truck fixed and repaired properly.

OMAHA, NEBRASKA -- Where do I begin? Well in 2004 after being with GEICO for more than several years, at the suggestion of my dad, (he himself being an Allstate customer since 1979), I contacted a local Allstate agent, met with him, discussed the terms and conditions and benefits of being one of their auto insured, and I made the switch. MY agent and his staff could not have been nicer and were always friendly and helpful with any and all of my policy needs.

Fast forward to this year, to my shock and dismay, after no tickets, or no claims of any kind, instead of my bi-yearly renewal being discounted, they hit me with an additional 60.00/MO charge for my monthly premium. When asked why, my agent told me it is not for anything that I have done, but due to the number of claims in my area of town, they raised rates across the board for all of their insured. Naturally this didn't sit well with me, as I could not fathom paying 220.00/MO for car insurance in addition to a 500.00/MO car payment. AND I AM 34 YEARS OLD!

Needless to say I dropped the policy and switched to Progressive this past September. I received a final bill in the mail from Allstate in the amount of 354.20. It wasn't until this past week that my finances were properly aligned to pay this bill off. So I went into another Allstate office that is much closer to my home, and owned by one of my fellow CHURCH members, to pay this bill off so that I could get a receipt. Bear in mind that I have paid my bill at this office numerous times with no issue. UNTIL THIS PAST WEEK!

Tuesday 12/2/08 I went into the Allstate office, (once again near my home, owned by my fellow CHURCH MEMBER), and one of his staff, who is also a member of my church, took my payment. Here is the clincher, after she asked me for method of payment, I told her I was going to use my credit card. Instead of confirming which credit card, she assumed I was going to use my DEBIT card that was on file which I did not want to do. So, she tried to cancel that transaction and sent through another payment on the credit card I actually wanted to use.

Wednesday 12/3/08, I called that office and left a voice mail for the owner to call me back, to which he didn't do until damn near 6pm, he apologized, okay fine. But now the NSF fees were starting to hit my checking account, in addition the 354.20 payment was paid to Allstate out of my checking account, and the Credit Card account that I wanted to pay within the beginning. Also on that same day I gave the fax number to my bank so that the church member agent could fax a request to release/cancel the hold on my checking account.

Thursday 12/4/08 the payment could not be stopped because the funds were already released. After I left work I went to his agency and talked to him directly. I even showed him the printouts from my checking account showing my account in the red. He called and explained the situation to whoever and they told him the soonest he could put in for a refund would be NEXT MONDAY! He told me that he would make some more calls and he apologized again, but offered no real solutions.

As of today, Friday 12/5/08 there are now 127.00 in NSF charges tacked on to my account, and my checking account is 481.00 NEGATIVE! He has not called me as he said he would, when I went to his office at 3:45pm it was closed, although their hours are from 9am - 6pm! I called his cell phone, I texted, and as of right now as I am writing this he has not responded in any fashion!

I called and got a customer service representative in IL, and she informed me that they sent a credit through for the 354.20, to you guessed it, THE CREDIT CARD I WANTED TO PAY FROM!!! When asked how and when I can get my checking account cleared up she told me that I would have to make the payment first, then they would refund my checking account!! REALLY?!?!?! ARE YOU ** KIDDING ME?!?!

I told her, not only has the credit not hit that credit card yet, but why should I make a RE-PAYMENT to them when I am in the quagmire of not having any money on either my checking account nor my credit card? How am I supposed to get gas? Pay bills? I can't write checks, and there has been no discussion of who is going to reimburse for those NSF fees! But you want me to send through another payment to ASSURE you if you will that you will get the money, before you refund me the money you shouldn't have taken in the first place?!?! REALLY?!?!

So in conclusion, DO NOT DO BUSINESS WITH ALLSTATE!!! They are obviously insane, and they obviously have no sense of responsibility when it comes to their screw ups!!! I wish I could use the name and address of the CHURCH member here in Omaha that screwed me, but I will abide by the rules and not do so. But I am sure the BBB will be interested in this. And that is where I am going if this is not fixed post-haste. Wish me luck!

AUSTIN, TEXAS -- My car was parked in my work parking lot and was hit by someone with Allstate Insurance. Allstate assured me they would pay for my rental car while it was in the shop. After I returned the rental car, they said they were not going to cover all of it. I had to pay part of the repairs for my car and $222.14 to Enterprise for my rental car. I would have found other means to get around had I known I was going to have to pay. I will never recommend Allstate Insurance to anyone. Claim # **.

INDIANAPOLIS, INDIANA -- I had Allstate home and auto insurance for three years. Each year my rates went up for no reason. I had never filed a claim for home or auto. In those three years I received only one safe driving check for $19 and when I questioned the agency I was told they would look into it but they never contacted me. I have now changed my insurances to a competitor and received much better coverage and at much lower rates. Allstate lies! I warn everyone I can to never insure with Allstate. This company has no integrity whatsoever.

RENO, NV -- My vehicle was in an accident. The police stated the other driver was found 100% at fault at the scene. I contacted Allstate and talked to my adjuster who informed me that I was 20% neglect and I was also at fault. Really, what the heck, really. Bottom line you are not in good hands. Allstate is crap. If you are reading this then do not use Allstate as your insurance company.

I used to be with Erie Insurance for many years and was very happy until the premium jumped significantly when I added a new teenage driver. In an effort to save money I shopped around. Allstate gave a quote that was going to save me about a thousand dollars a year. The experience from there can be described briefly as "bait and switch". The policy I'm paying for now is not saving me ANY money. I didn't go to a local agent I just used the 800 number. That was a HUGE mistake. There was no consistency at all with a constant mix of foreign call centers resulting in increased communication problems.

The experience had a consistent theme: The last person I talked to would always omit one piece of SIGNIFICANT information about what documentation they wanted me to send and then the premium would increase. I'd call, complain, the next person would apologize, promise to fix the problem if I would send that ONE MORE piece of information, I'd send it, and the increased premium was sucked out of my account like clockwork no matter that I had complied. I then asked for a local agent and went into the office. They are asking for all of the same information again and not as promising that my premium will actually improve. I bought the policy 4 months ago so they have had time to fix this.

I have never felt so abused by a large corporation. I have had my trust and faith that large corporations in general can be trusted to deliver what they say after the consumer has paid them. It feels like everything was set up to assure that profit would be maximized at my expense. If I had just been told upfront what I needed to do to purchase the product at the stated price the experience would have been different. Buyer beware!

ORMOND BEACH, FLORIDA -- I have been insured with Allstate auto and home insurance for several years with never a problem. However this year I was hit from behind in late December while sitting stopped in traffic, and a week later my new car was damaged in a Post Office Parking lot because I was forced into running over some grass and in doing so I hit a cocaina rock with my spoiler on my Camaro.

The accident was checked out by an investigator and I was not charged with an accident. I also bought a new motorcycle and tried to add it to my policy as I have my old motorcycle on it until I sold it. However I was told I could not add my motorcycle to my policy because I was involved in an accident. No I could understand it if I was at fault in anything, but that was not the case I was judged, "by Allstate as being not at fault" so why is it that I cannot add my new Motorcycle to my policy.

I do not feel this is a fair judgment, because as I do carry the Platinum Plus policy I do have automatic "stacking" and a discount for multi vehicles. I have a million miles award for safe driving from Costal Tank Lines, my employer before I retired. And have never had a chargeable accident on my record...

Is there anything your office can do about this or are insurance companies permitted to make these unjustified decisions with no recourse to the consumer. It funny thing that as long as you are paying them, insurances companies are more than happy to take your money, yet get involved in an accident where the other driver admits being at fault and the company all of a sudden starts messing with you. Hoping you can help.

ROAMAKE, VIRGINIA -- My experience with AllState insurance company is really bad. To save some money on my existing auto coverage, I shopped around and they quoted me 397 for six months policy which was about 20% cheaper than what I was paying before. The nightmare started right from the day when I mailed them the documents and I felt they asked for way too many documents.

I had to call them about 4-5 times to make sure that they received all required documents. I was losing my patience as it took couple of calls and about 5 weeks for them to send me the permanent ID card. I contacted the sales person who sold the policy via email and phone but guess his goal was to just sell the policy and forget the customer. So no response from him.

To my disbelief when I received my permanent ID card, I was shocked as they were increased the rated by 302 dollars to 699 for six months. I called them and asked the reason for that. The guy told me that they don't see if I had continuous coverage for some months in early 2007 or not. I did had the coverage but since they asked for the declaration page of the last insurance company (which I had from middle of 2007 till I made the switch to AllState) I just sent them that.

When I asked why did not they call me if they wanted to see proof of insurance for that period, the guy told yes he agrees but he told he can not do anything until he sees additional documentation. At that point I said enough is enough and I got similar quote from some other company and canceled with AllState. I'll not deal with this company again as I feel cheated and to me it seems unfair business practice. Thanks.

We decided to switch to Allstate because they quoted a lower rate than we had at the time. We provided all required documents, signed the policy, and made the initial deposit. Allstate never notified us that there was a problem. I tired to set up the new policy online and after a week, the website still said that our policy was unavailable. When I called to inquire, I was transferred three times before being told they had canceled our policy and could not insure us because one of the vehicles did not have my name on the title.

We've had family insurance in California for over ten years and never been told that every vehicle title on the policy must have my name. This led to the long battle of trying to get Allstate to refund the deposit. It started out that I would have a refund in a couple days. Called back a week later, only to be told that nothing had been done and the representative needed to send an email to a department that would not accept calls.

The next day, I called back to verify that the email work only to be told that the refund would now take 15 days and that I canceled the policy. So I speak to a supervisor, who tells me that even though they refused insurance, it was me who canceled the policy when they refused to cover our vehicle and that is why the refund takes so long. I even repeated it back to make sure I was actually hearing this nonsense correctly.

I still have not received a refund! Every time I call to verify the status of the refund, I get told a different story. This has been a nightmare! I will continue to post my experience online and tell everyone I know to stay away from Allstate.

I visited the Allstate Insurance website to set up a policy for car insurance. I completed all of the information requested, including my billing information. At the end of the session I received an error message stating that the request could not be processed online, and it gave me a number to call. I did so, and set up my policy. At the conclusion of the call, I authorized Allstate to transfer the down payment from my checking account. Afterwards, I checked my bank statement and found that the original online request also deducted a down payment in addition to the one I completed on the phone.

I called the company and was passed from person to person several times before they told me it would be 48 hours before they could process the refund. At the end of this period I called back and was informed that it would be 19 days before I would see my money returned to me. Their reason was that it needed time to process through the system. It only took them seconds to wrongfully take my money, but it will take them weeks to return it? Meanwhile, my checking account is now in overdraft and my budget is screwed.

I wonder how many other people are being "processed through the system" while they await the return of their funds from a "website error"? My guess is that Allstate is holding thousands of dollars that does not belong to them in order to beef up their bottom line, and there is nothing the consumer can do about it. So much for "in good hands", what a joke. Damage Resulting = Checking account overdraft and an inability to purchase day to day necessities like gas and groceries. We live paycheck to paycheck and Allstate is fraudulently holding nearly half a weeks pay.