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Amana Company, L P Consumer Reviews

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No More Amana Appliances
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KERNERSVILLE, NORTH CAROLINA -- I bought an Amana washer and drier late Sept. of 2018; and had problems from the beginning but since I was not familiar with computer-driven washing machines, I did not understand that it was not working properly. The washer motherboard totally went out several weeks short of late Sept. so our repair was made at no cost. The drier takes nearly double the time to dry a load of clothes than my previous LG dryer.

My former washer/dryer were LG, ran beautifully for the 10 years I owned the house. Prior to that, I had all Whirlpool appliances which still worked perfectly after 25 years (before I sold the house). And yes, I know Amana is made by Whirlpool but evidently not to the same standard. In some else's review, they stated that the didn't understand that a "deep water wash" didn't mean the water level was deep--it barely covers the clothes. Never will I buy Amana again nor another computer driver appliance--if I can possibly help it.

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Washing Machine
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WINTER HAVEN, FLORIDA -- I purchased a washing machine from Famous Tate in Winter Haven, Fl. in Feb. 20, 2014. I have had a repair person out to my home 3 times, repaired 3 time. I am waiting, again, for the 4th visit tomorrow morning, and still taking my laundry out to be cleaned. I have had to cancel appointments to accommodate them and I am tired of it all!

I have tried to contact the Amana people only to be put on hold and using a lot of minutes waiting. I have tried to email them twice and they never returned my emails. I am so upset at this point. I DO NOT want this machine. This company is beyond belief. I just retired here and my family and friends are coming down slowly and they WILL NOT be buying any Amana products.

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Poor Quality and Service
By -

We bought this washer in June of 2005. We decided on an Amana because it was a well known brand and the price was decent since we were getting a bit of a break buying all new appliances for the kitchen as well (not Amanas by the way). Now we know why the salesman gave us a break… to get rid of a piece of junk! This washer went belly up after exactly 4 years. I went to wash a load of laundry and it filled up fine but then when it got to the agitate cycle it just started grinding and vibrating and the agitator was not turning.

We called in a repairman that told us that it was the transmission. The transmission has a ten year warranty so it was still covered, however, in order to change the transmission, a seal kit must be changed that is NOT covered and costs around $100 plus you have to pay for labor. The estimate for repair was $286, which is almost only $100 less than we paid for the machine new 4 years ago! What a rip off! Now we still have to pay a $50 service charge even though we're not getting it repaired.

We called customer service at Amana and after being put on hold for almost 30 minutes (the entire call took 45) my husband detailed the situation to the representative and pointed out to her that the "warranty" on the transmission was essentially worthless since the seal kit was not being covered making the repair cost compared to the price new 4 years ago not worth it. All they would offer us was 15% off a new AMANA appliance. NO WAY! First of all, 15% is a crap offer when you have to replace a major appliance after only 4 years and second, why would we buy another Amana when we got a piece of junk from them before with a worthless warranty?

The ironic thing is that a 15% discount would probably be about the same price out of their pocket as the seal kit so why not just cover the seal kit and keep your customers happy? Doesn't make sense to me. When they would not offer anything else, my husband asked them if what they wanted was for us to "go away and never buy another Amana (or Maytag since they are both owned by the same company now) appliance ever again and tell everyone we know to stay away from them" and essentially the answer was yes. Stay away from Amana. After this I have read reviews on other sites on not just their washers but other appliances and they seem to get very low reviews and are JUNK.

We had a washing machine before this one that was a hand me down from a friend that was already 17 years old when we got it and we had it an additional 4 years and never had a problem with it. I believe it was a Whirlpool. The only reason we bought a new one was that we were moving and decided not to take our appliances with us since it was a long distance move. I wish we had brought that old washer with us. It would probably still be working today! Only getting 4 years out of a washing machine is BS.

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Amana Big Oven
StarStarStarStarEmpty StarBy -
Rating: 4/51

Bought the oven about 15 years ago. No problems except I notice an uneven baking pattern. So pans have to be rotated...

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Amana Faulty Compressor
By -

The faulty compressor on our Amana refrigerator clunked out just days before the 5 year warranty expired. We initially had a repairperson come out that we knew. He told us it was the compressor. We contacted Amana and they require a service person come out from a company they are affiliated with. The cost of the visit is our responsibility. The repair person verified it was the compressor. Of course the person didn't have one with them. It would take 7-10 days to come in. This visit was on 8/19/09.

I contact Amana to ask what about all the food we lost (about $300) - NOT COVERED!!! What about the service visit charge - NOT PART OF THE WARRANTY!! What I could get is a 15%-20% discount on another refrigerator. I asked to speak to someone higher in the corporate office. The only way I could contact them was by mail. I sent a certified letter on Monday, August 24th. Confirmation of letter received on Aug. 27th.

Another week goes by - NO PHONE CALL - I sent an email to the CEO and President of Whirlpool, magically, one hour later I get a call from the Executive Office. I explain my experience and frustration and request to get compensated. I was given what was called a "generous" offer of 25% off the purchase of a new refrigerator (Whirlpool brand of course) or have the compressor replaced at no charge (since it was under warranty). No food loss or service visit charge reimbursed - THAT IS THE POLICY. This has left me completely baffled.

If an item is covered under warranty, why is the consumer not reimbursed for the $$ they had to spend because of it. I asked to speak to someone higher - "NO ONE ELSE I COULD TALK TO" was the response I received. During this whole time, we are without a working refrigerator. We are a family of four with two toddlers. Whirlpool corp has completely lost me as a customer, I WOULD NEVER BUY OR RECOMMEND A WHIRLPOOL, AMANA OR ANY OTHER BRAND THEY REPRESENT.

We finally get a call from the service repair company on 9/10 asking to schedule an appt to replace the compressor, ONLY 21 days after the original service visit. THERE ARE NOT ENOUGH WORDS TO EXPLAIN THE HORRIBLE EXPERIENCE WE HAVE HAD WITH WHIRLPOOL. I can't even imagine the experience had the compressor clunked out after the warranty expired.

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Worthless Refrigerator
By -

GRANDVILLE, MICHIGAN -- In early 1996 I purchased a new Amana refrigerator from Wards for $1200.00. Within a few months the freezer was not freezing. I called Wards and they sent someone to fix it. He said he needed to order a part. I told him that we were building a new home and the fridge would be in storage until the house was completed. In April 1997 Wards came and put on the new part. About 3 months later it started doing the same thing. I called Wards who told me that the 1 year warranty had expired. When I explained that the thing had been in storage for most of that time, the manager told me it was not his problem what I did with my refrigerator after I bought it.

Furious, I called my state representative who put me in touch with Amana. They were very nice and said that the main parts of the fridge were covered for 5 years and they would send someone out to fix it. They did and it worked for about another 3 months. I called Amana back, again they sent someone to fix it again. This went on and on, about every 3 months or so I would be back on the phone to Amana. It got so that Amana was telling me "let's try one more thing and if this doesn't work we will look at replacing it."

The last time this scenario took place was February 2000. I was concerned that the warranty was about to expire. Amana assured me that this would not be a problem because they had all of this documented. I thought it was fixed, however in February 2001 it started all over again. I called Amana and was appalled to have them tell me that the best they were willing to do was give me a $400 credit towards the purchase of a new Amana. We had a repairman here again yesterday he said you sure did get a lemon, too bad!!!

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Refrigerator Unrepairable After 3 Years???
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I bought this refrigerator a little over 3 years ago. It is a nice looking unit and I love the bottom freezer feature. Yesterday the freezer started not cooling and then of course the fridge did as well. I did not buy an extended warranty so I expected to pay for a repair. The service guy comes out and his diagnosis is "unrepairable"!!! I spent $2,100 on this appliance and after 3 years it is unrepairable?

Here is the description of the problem from the repair tech, "refrigerator non-repairable, compressor discharge tube leak and sucked compressor oil into lines, cap tube plugged." His assessment was that you could replace the compressor but with the cap tube plugged (which apparently is not able to be replaced) it will fail again quickly or just not work at all. Needless to say I am not pleased at all. This will be my last Whirlpool/Amana purchase that I ever make. Why would you make a product that is unrepairable?

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The Worst Appliance I Have Ever Bought
By -

The biggest piece of junk, I will NEVER buy anything Amana ever again. This thing is constant expensive repairs, it is barely 7 years old. Now I went to open the oven door and it totally fell apart on one side and won't close. First after 2 years old, the computer for the oven temp. fell down and had to be replaced. Then after that the igniter had to be replaced. Then after that the broiler stopped working, and I have just been living without a broiler. Now this with the door, which lately wouldn't seem to close all the way and the light was always staying on. DON'T BUY AN AMANA RANGE PERIOD! DON'T EVEN THINK ABOUT IT!!!

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Poor Service
By -

I purchased this fridge 10 years or so ago. While I was cleaning it today, a tempered glass shelf shattered, and a plastic peg that held a drawer in place broke. I called for replacement parts, only to find that Amana has discontinued both of them. I consider that a breach of promise on their part. Today when we are all encouraged to be green and not fill landfills with appliances I have a large appliance which has suddenly lost a fifth of its storage. If I sell my house, which I may in the next 2 years, I will have to replace the refrigerator before putting it on the market - something I hadn't planned to do. I will definitely not be buying another Amana.

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Amana Ranges/Ovens Safety Risk
By -

TUCSON, ARIZONA -- If you have an Amana range that allows heat to escape from the ranges/ovens when used in their intended manner and is causing irreparable damage to other components or the ranges/oven, including but not limited to, the units' control board. This problem can discolor the units, diminishing their value and compromises the ability of the ranges/ovens to perform in their intended manner.

If so, this ongoing problem poses a significant safety risk to their users and property. I know many of you are frustrated and many of you have complained to Amana and have been told that, "€œThere have been no complaints or that the problem does not exist"€. Well they won'€™t be able to say that any more if the thousands of us come together as one and voice our concerns and complaints. If you would like to be heard and possibly have your range replaced or fixed please send me an email of your existing problem along with your units'€™ serial number and model number and together we will be heard.

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Amana Company, L P Rating:
Star Star Empty star Empty star Empty star
1.8 out of 5, based on 5 ratings and
32 reviews & complaints.
Contact Information:
Amana Company, L P
2800 220th Trl
Amana, IA 52204-0011
866-616-2664 (ph)
www.amana.com
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