Amazon.com A-Z Guarantee Consumer Reviews - Page 2

IDAHO -- We placed an order with a third party Amazon seller and had to file an A to Z claim as the seller was playing games and was not refunding our amount or asking us to jump through a ton of hoops just to return something. We had bought a pressure washer from them that was advertised as 3000 psi, but really was 1450 psi.

We spent approx $170 on it and then approximately $50 in shipping to return it, insure it, and do the signature requirement! Amazon denied our claim based on the fact that the seller had not received the item, despite us sending our tracking number that showed the parcel had been delivered. I filed an appeal and it was denied again within a couple days with no reason!

None of the customer service reps can even give us a reason as to why we are being denied! I am so upset and disappointed in Amazon, that we are considering cancelling our membership and credit card. What do we do from here? That is $200 and we don't even have the product! Oh and the seller will not even allow you to review the product! How messed up!

By the way, this was our first time ever dealing with Amazon A to Z claim and we have never had such an issue! WE have been with Amazon for years. Amazon did offer the money in a gift card form, but we really needed it refunded to our bank account and the seller reprimanded to save other customers the hassle... The Amazon guarantee is terrible!

WASHINGTON -- I received a defective product and I know the seller sent it knowingly. I ordered a perfume set that came with a lotion. While the box it came in was intact the perfumed lotion had a hole in it and the perfume was smeared all over the box. Amazon sided with the seller because they offered a refund, but I had to send the product back at my cost. I appealed but they said their decision was final. I sure hope someone sues Amazon soon for false advertising. It is a big waste of time and no resolution comes of it. I've been buying online for over 20 years. This is the first bad experience I've had and it came from Amazon.

NEW YORK -- I am a Amazon customer who really enjoyed doing business with this company. Until recently I ordered a deep freezer from Amazon which they get from a third party provider. As soon as I ordered it I canceled when I found out delivery time would be from Dec 1-DEC 30 [ordered Nov 8]. I was told to email the third party directly. So 5 emails later still no response from Bulnestern.

Amazon won't return my money. They keep giving me excuses about the item being shipped already but there is no tracking information. I DON'T even think the company exists. Buyers beware. This made the decision for me not to use Amazon any further. A-Z guarantee is a joke. I will be filing another complaint until I see my money back in my account.

Hi, I am a buyer on Amazon. I've been searching for cases similar to mine because I don't know what to do with the new camera that belongs to the Seller, but is still with me! Please, let me know if anyone has a decent advice!! I bought a new Panasonic camera on Amazon Marketplace. The price was lower and I was happy I found it. I live in the UK and thought that the item arrives from the UK as well. However, it turns out that the guy is sending it all the way from JAPAN! When the item arrived to the UK, I had to find out that in order to get it I had to pay customs charges, which weren't mentioned by Amazon.

Anyway, I get my camera and it doesn't have English language menu, of course he didn't write that in the description. It turns out that cameras made in Japan have ONLY Japanese menu. I am not a bad person, I contacted the seller directly 3-4 times, telling him about the problems. He agreed to give me a refund when he receives the item back. After that I faced another problem, I needed a return label from him in order for my customs charges to be refunded at the UK Border Agency. He sent me his address, but come on, I get to pay the return shipping costs. I don't get my customs refund and I can't even be sure he gives me a refund after all.

So I contacted Amazon for help. I described everything and they advised me to claim A-Z. So I did. And I won it. And got all my money back. And already bought another camera without any problems. But I still had this guys camera!! When I got my money back (almost a month ago) I thought that I'm supposed to return the item back with no questions asked. But I still thought of the customs charges refund. So I asked him for a label (that could hopefully ensure my refund at the Border Agency).

I guess he didn't speak good English. We didn't understand each other. So I asked Amazon service for help. They told me that since the A-Z was granted already, the seller HAS to provide a PRE-PAID return label. Amazon emailed him three times asking to give me this pre-paid label, telling that I was already given a refund from A-Z!! The guy keeps on repeating that he'll give me a refund when he gets his item back and gives me his Japanese address written in the email. Now it seems to me that Amazon didn't take money from him, since he is still ready to give me a refund, how is it possible? Amazon just gives it's own money to us without taking it from the Sellers?

The seller doesn't seem to be willing to get the camera back and he doesn't seem to be taken any money. I'm tired of solving this issue, but at the same time I feel sorry for the guy. It would be alright for me if Amazon paid the refund itself. Cause it's a huge company, they don't lose anything, but the camera is VERY expensive and I don't want Amazon to charge him later on after he doesn't get the camera back. What should I do? If I send it directly to him, it's too much risk, cause customs charges probably won't know I'm returning the imported item and maybe he won't refund me the return costs.

If I keep it, I feel kind of bad if they are going to charge him after all. And will Amazon demand this camera from me later on, I don't need any problems with this?? Or is it a free £400 camera on Japanese for me now? Other sellers commenting the behavior of the buyers seem to be pretty angry with them. However, here I have a situation, where the seller is being, excuse me, stupid. And PLEASE, can anyone tell me for how long should I wait for the seller to wake until I can do something with the camera?? I think I could present it to Japanese someone.

UNKNOWN, FLORIDA -- The item purchased was a smart watch that stopped working after three months. The warranty states one year replacement. The seller kept giving me bogus addresses to return item. I never could return item therefore they didn't have to replace it. Amazon customer service for third party sellers is worthless. They refer you to A-Z Guarantee which is worthless as well. I will never buy third buyer items on Amazon. I would suggest everyone to buy only items sold by Amazon.

NORFOLK, VIRGINIA -- I bought a pair of expensive running shoes from a third party seller safe in the knowledge that if things went wrong I could rely on Amazon's A-Z Guarantee. The shoes sent were the wrong size and I returned them immediately. The seller will not refund my money and Amazon have refused to investigate for me. I am pursuing the matter through the courts as I am a retired lawyer. THINK CAREFULLY BEFORE YOU BUY WITH AMAZON AS THEIR GUARANTEE IS WORSE THAN USELESS. I myself will never give them any more business.

Amazon's A-Z Guarantee Claim is absolutely ridiculous. I'm a student and sold a textbook (worth $75) to another student, who then claims I sent the incorrect textbook which is worth $5. I've exchanged several e-mails with the buyer and was positive I sent the right book. It was clear that he was scamming me, but of course, Amazon only protects their buyers. So the buyer ends up filing an A-Z claim.

Amazon proceeds to e-mail me, requesting relevant information. I've provided them with copies of e-mails I've exchanged with the buyer as well as a copy of my receipt and delivery confirmation slip. They reply to my e-mail stating that I did not include the information the requested. First of all, they never asked specifically what information they wanted, so I provided all information I thought was relevant. The "Accountant Specialists" who supposedly makes the final decision has obviously made their decisions before even taking into account the seller's side of the story.

Amazon is awful and I can't trust them. I will definitely spread the word. I'll probably have better luck with eBay instead.

The A-Z Guarantee that Amazon uses to protect buyers is a scam and it hurts sellers. I sold a product worth over a $100 dollars and the buyer claimed he was unsatisfied. The A-Z Guarantee states that the buyer is eligible to file for it if he is unable to negotiate a refund with the seller. I offered a refund to the buyer 3 TIMES, if he would return my product. But no, he filed the A-Z claim, stole my product by never returning it, and Amazon refunded his money from my account.

I contacted Amazon about 5 times. They said that their decision is final and I should have "worked out" the differences with the buyer myself. Thanks for the suggestion, considering the buyer never responded to ANY of my emails. Amazon robbed me of my product and my money. And of course, there is NOTHING I can do since they are a rich company who would hire pricey lawyers to squish me in court. Let this be a lesson to potential sellers. There have been numerous complaints about A-Z and there is another negative review about it here. Be warned!

Amazon's "A-Z Guarantee" provides no protection to sellers, and in essence means that any unethical person with a credit card can get anything they want for free! After I sold a CD on Amazon.com, the buyer filed an "A-Z Guarantee Claim" saying that he did not get the CD. The buyer then sent me a number of obscene, insulting and harassing e-mails gloating about the fact that he could get his money back from me. I contacted amazon.com within their required amount of time, giving them all the details on the transaction, including the fact that I had sent the CD, when I sent the CD, and transcripts of the buyer's obscene e-mails.

Amazon.com CLAIMS that if the seller responds within this amount of time, they will not remove funds from the seller's account. However, they did remove the funds from my account. When I contacted customer service again, first they claimed I had never sent an e-mail, then later they admitted that I had sent it, but that since it was not a specific "response to Guarantee Claim Form e-mail" they were going to keep their decision to take my money as it stands, and that no further e-mails from me will be answered.

The Amazon site does not provide any form or address to respond to "A-Z Guarantee Claims," so it is hard to see how my e-mail to customer service could have been a more specific "response to Guarantee Claim Form." The buyer in question has recently done this to another seller as well, but Amazon.com does not care. They say "we will apply our policies equally to all customers." Therefore, all sellers are vulnerable to this scam! Be aware!

TERRELL, TEXAS -- I just have to tell everyone how much I APPRECIATE Amazon.com. They never fail to impress me. Most recently, I had to return a package which I had forgotten about. Do you think they declined to refund the amount, NO! They came through without ANY questions! SO NICE to deal with such a well-run company!!!

They've also helped when it came to Christmas time. I had ordered a kitchen faucet and requested it be gift-wrapped. When it arrived, it was in a blue felt bag with a golden colored ribbon, almost comical. All I had to do was contact Amazon, and again, no questions, they refunded the amount for the gift wrap, very nice guys! I'll continue my relationship with Amazon, it's wonderful.