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American Airlines Consumer Reviews - Page 3

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SCAM, SCAM, SCAM!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PLAYA DEL CARMEN, TENNESSEE -- SCAM, SCAM, SCAM!!!! DO NOT rent from this company unless you want to babysit your car your entire vacation! We bought every insurance option there was just so we had the piece of mind that there would be no additional costs. We stopped at an Oxxo to grab some drinks and in the 5-10 minutes we were inside someone stole the license plate off of our rental car. We went to the police station the next day thinking maybe we had a gotten a ticket and the police informed us that they were not the ones who took it. American Car Rental charged us $250 for missing license plate. Beware they have a clause in their contract where your insurance covers evertything, but the theft of your plates. This obviously happens often if they have to add a clause you'd never think of. Especially a fee of $250.

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My pearl never came. Customer service non-existent. Maybe a scam.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- I purchased a pearl neckless on 12/11/2018 from American Pearl (order number (Americanpearl-175936). I got one emailed receipt at the time of purchase, which states that I have gotten another email detailing shipping, and instructions for tracking shipping. However that email never came. My pearl never came as well. Since then I have contacted American Pearl on 3 different occasions during business hours, both by phone and by "live chat". No operators are ever available by live chat. The person who answers the phone is only a "receptionist", not an actual customer service agent and has not access to my account. He/she says she will take my info and forward it on to a customer service agent who will call me. Needless to say, I never get a call or email back from customer service. I have now begun to think this is all an internet scam. Either that or the worst customer service one could possibly imagine.

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Horrible experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- This is the worse store to go to and buy furniture. The sale representative was not informative on the layaway process. And when I tried to cancel my layaway. They refused to give me my money back. I have purchased furniture from them twice in the pass and the furniture is cheap and breaks easily. I purchased a leather sectional from them and was advised to get the insurance and the cleaning and conditioning products. While the furniture started to tear and I did everything that I was suppose to keep it looking new. I barely sat on it and I don't have any kids or animals so tell me how the furniture started to tear???? So I tried to go the insurance route and they refused to come and fix the furniture or replace it. I then purchased two set of mattresses and box springs from them ( not learning my lesson) and they are garbage they make so much noise and I am the only one that sleeps in my bed and for the Guest room my friends complain about the noise it makes. Please whatever you do don't buy here save your money and go elsewhere.

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CPR Transaction. Customer Service. Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA, CALIFORNIA -- Hello. I have some concern about my transaction regarding of claiming the American CPR Carrollton. I was charged for only one time purchase and they get billed me again just right now. I didn't have even purchase anything this week. Will you please fix this problem? And Oh, for the customer services who name Ryan **. I find him uncomfortable because he doesn't respond or help the customer needs. He just send you a chat transcript more than once without helping you back about the case and I was promised to received a mail for my hard copy after finishing the course, I've waited for weeks but still haven't got any mail yet.

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Refrigerator Still Not Repaired or Replaced in 30 Days Now
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MEMPHIS, TENNESSEE -- We called AHS on 11/8 to request repair. Technician came out on 11/10. The part was not ordered for 9 days without explanation and then the part was wrong. Spent the last 4 weeks on the phone with them over and over even with the executive office and still not repaired. Could anyone be expected to go that long with no refrigerator even through the Thanksgiving Holiday? Apparently they do not have timeframes for fixing and replacing. The ads show simple quick repairs... so that is defined in months instead of days? Stopped payment on the contract and contacted friends I had recommended to AHS and told them they might want to cancel and gave them some other options. I will not longer refer them to anyone but will instead tell them to avoid AHS at all costs. This is one of the most frustrating experiences of my life and spent hours trying to get it resolved only to get no help. When asked if they wanted to go without a refrigerator for that long with their family, I was told that I should have gotten a warranty when I bought the refrigerator. I thought that was why I bought the AHS contract. The last person I talked to (Angela) even laughed at me on the phone when I was frustrated. Is that the kind of company that you want to pay? Not me any longer... I am done with them and refrigerator still not fixed. Oh yes, research indicated that although they say they are in good standing with the BBB, they have a B rating so don't be fooled.

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Horrible Service and Damaged Furniture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAKELAND, FLORIDA -- We bought a bedroom suite from this place and when we got home and removed it from the boxes the dresser was broke in the center!! The bed had damaged with dents and dings every where!! The bottom boards of the king size bed that holds the mattress did not even reach the floor!! Every piece of item had scratches or dents!! The mattress was not damaged but is hard as a rock!! I spoke to the representative the next day and said they would switch out the dresser. Then after noticing the next day that every piece had something wrong with it I didn't want it switched out and I just wanted a refund...he said he couldn't do anything about that because I didn't mention it to him on the phone!! I told them I didn't want there damaged furniture to just give me back our $1800 back they refused to replace it or do anything!! We are out our $$ and now have furniture that is useless!! The corporate did nothing either to help!! I'm telling you don't BUY NOTHING FROM THIS PLACE!!! You will get damaged furniture and will be out your hard earned money!! All SALES ARE FINAL AND YOU WILL BE OUT OF YOUR MONEY!! Wish I could give not even 1 star!!

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Poor Customer Contact for Question
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

I have been on hold for 2 days each time +30 minutes. The question I had could not be answered on the website or automated phone line. This is an ongoing issue, the "We are experiences high volume" messages is a crock, it is always on. Should you be lucky enough to reach someone they are always very pleasant and helpful. As a company you are at the bottom of a service rating. There isn't even an email to contact on the website that I could find, my log in mysteriously doesn't work in that area... Really??? I am so frustrated and all I had was a simple question that took 2 minutes to answer and 2 days to get through. NOT acceptable.

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Won't Pre-Assign a Seat Without Paying for It
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLORADO -- My handicapped husband flies on American Airlines Nov. 9. Needs an aisle seat to be able to stretch his leg and foot when possible because he was attacked by a shark 10 years ago; it ate his foot and ankle and he has severe nerve damage and pain. Was told he had to pay for a priority seat if he wanted to be assigned a seat right now. Otherwise he has to stand in line at the airport upon check-in and at that time get a seat assignment (and hope that an aisle seat is still available).

We didn't expect to pay extra for a seat assignment in order to assure he gets an aisle seat. Customer service refused to assign a seat unless we paid extra; insisting he stand in line at the airport check-in and hope that there is still an available aisle seat. He has a connecting flight with United; they already assigned him a seat and stated that their policy is to assign seats upon request without charge, and not have to stand in line at check-in to get a seat assignment.

Won't fly American again. My personal opinion is that they don't care about handicapped and their policy is abusive to the handicapped and mean. I just read that they are honoring their error in offering free and discounted trips to China, but they can't give a handicapped person the courtesy of a pre-assigned seat without additional pricing.

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Horrible flight--being in HELL
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS/FT WORTH, CALIFORNIA -- I wrote a recent letter complaining about my HORRIBLE experience flying on American Airlines from Dallas to San Jose on 10-19-15 and received an answer from a service representative, Ms. **... Here is my follow-up note to her:

Thank you for your prompt response (to my letter outlining how awful an experience I had: incredibly uncomfortable seat - with NO air-conditioning at 30D, WI-FI that I paid for that broke up every few moments...). But, my main question remains: how can American fly such an obsolete, antiquated, anti-environmental (NOISE, vibration, rapacious fuel consumption) plane as the S-80 in the year, 2015.

It is an AWFUL plane - my seat was 30D - the HOT spot in the plane; absolutely no air-conditioning there - whereas, the lavatory at the back of the plane on the right-hand side was spewing ARCTIC air while one was using the lavatory. Boiling hot while seated in 30D & freezing cold while using the lavatory - NOT an ideal environment - and cause for my current upper respiratory infection.

I will ALWAYS ALWAYS avoid flying any flight using the decrepit S-80 aircraft. FROM a former passenger on AA and frequent flier member, AVOID American Airlines if you can - even Spirit air was better... My most terrifying image of being in HELL for all eternity: being trapped forever on Flight #140 from DFW to SJC (San Jose)!!!

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Terrible, Unprofessional, Untimely
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEWPORT NEWS, VIRGINIA -- I had a living room set on the way. Went in to pay it off and they said that's set been discontinued. I requested a refund and asked why no one had notified me before it had been discontinued. No response to that question! I requested a refund and at that time they said I can pick something else out and that's not what I want it, they wouldn't give me a refund so I went online and pick something else out. They gave me a time between 4 to 6 weeks which I thought was rather long. I waited 6 weeks and in between that time I had only two phone calls from them letting me know they were still waiting.

After that I begin to call a couple times a week wondering where my furniture was. The only answer they could give me is that they were still waiting! Six weeks came and I called again. The only thing they said has been to delivered to him yet I think in to get ever tasted because they weren't concerned. They had all the money it was paid for that I had no furniture. So I waited, called again, they said "Oh well you can come and get a refund" after waiting a month and a half. I would never recommend American Freight to anyone and I don't! Very unprofessional there. It's a scam. I guess you get what you pay for, everything cheap isn't always good!

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American Airlines Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 71 ratings and
240 reviews & complaints.
Contact Information:
American Airlines
P.O. Box 619612 MD 2400 CPII
DFW Airport, TX 76021
800-433-7300 (ph)
817-967-9641 (fax)
www.aa.com
Customer.Relations@aa.com
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