EL PASO, TX, TEXAS -- I've been a champion of American Express cards since I'd opened my first business accounts in the 80's, recommending them to all of my business clients and associates. I'm a small business entrepreneur and have started, owned and operated 11 businesses since my first in the 70's.
I used to love the services available on my several platinum accounts for travel, concierge and other benefits and took full advantage of these... Now as I'm approaching retirement, American Express has taken on a darker and even abusive face... If they were a person, I'm sure they'd be taken to court many times each day for abusing their "children". In short, a company that I've supported in all of my retail stores, and in all of my internet businesses, has chosen to ignore my near perfect payment history, and has restricted my charging, and started to make amazingly hostile phone calls to my home when an account was one day past due.
I'd scheduled automatic payments to occur for each account on the due dates earlier in the month, and apparently something happened to their online system and it lost these instructions hence a missed payment?? Anyway, this rant has been building over the past 5 or even 10 years since something changed in the attitude and policy at American Express resulting in this mistreatment of their good long term business customers... I for one will now speak out against this terrible turn in their attitude...
I received a call from an individual who claimed to be calling from American Express and advised me that my card is suspended until such time they are able to conduct financial review, she asked me to sign an authorization so American Express can request my IRS records to verify income. I have had the Business card since 1995 and never once been late.
I asked her to cancel my card, I was not going to provide my IRS records. They reported to my TRW account closed due to consumer not cooperating, and after two months, I am still trying to have American Express remove $595.00 membership fees, even though card is cancelled, still charging me with membership fees. This calls for class action...
RICHMOND, VIRGINIA -- These guys are driving away any good customers that they ever had! I had an Amex Platinum for several years at $495 per year. I kept it because allowed me to charge large amounts, which I could pay off during the next month after withdrawing accounts or tuition 529 plans (this was primarily college tuition for my kids).
A few days ago I tried to charge $15,000 for my daughter's tuition, and was declined (on a card that had no limit). I was told that I had to PRE-PAY in order to make this charge. I couldn't convince the moron on the other line that I pay $495 per year for the privilege of being able to charge large amounts. I got nowhere, and cancelled the card. I have a good job, pay my bills on time, do not default on my cards, and Amex does not deserve to have someone like me as their customer!
SAVANNAH, GEORGIA -- I've been a member since 2001. Just got off the phone with an Amex representative, who told me that due to new policy my $38k credit limit on my personal Platinum Delta Skymiles Account ($135 per year annual fee) and my $4k credit limit on my business Platinum Delta Skymiles Account ($135 per year annual fee) had been lowered to $9100 and $1800. No notice was sent, nor email. They said due to new account policy and past account activity, they had been dropped. I have paid my bill in full each month ($88k last year in charges) with the exception of one month in July when my car got broken into and had to change checking accounts numbers.
I called the day it was due and the payment was taken over the phone. They called me a week later and said the representative had made a mistake and the payment did not go through. They took another payment by phone and credit me back the late fee and finance charges that had shown up on my next bill. They are using this "late" payment as a reason for lowering my credit limit. American expresses trend to treat their customers with disrespect and distrust regardless of their track history of being good clients is just bad business.
We are all in a time where the economy is tight, however, punishing persons with good credit and good payment history might be the downfall to American Express. I personally will be cancelling both cards unless something is done to correct this problem. I'm assuming nothing will because of the "NEW POLICY". Oh yeah...just realized something very funny. My Home Depot credit card limit is now higher than my American Express. Strange world we live in.
DULUTH, GEORGIA -- I just got notified this week via email that AMEX reduced my credit limits and was told a letter would be forthcoming. In the meantime, I called the Customer Service Reps and demanded to know why they did this as I have been a faithful customer of theirs for some time and have always paid at least the minimum due on time or early.
It seems that AMEX has taken the position that they no longer care about their dedicated customers and have decided that the economic conditions are such that they no longer value our business. Prior to this economic situation, AMEX has been automatically increasing my credit line at least several times a year without me even asking for it to be increased. Now, without warning, they sliced $12,000 from my credit limit. It will be very soon that I cut up this card and tell AMEX to 'hit the road'. I will be LEAVING HOME WITHOUT IT!!!
DALLAS, TEXAS -- After 60 + days, countless phone calls, more hours of my life (on hold) that I care to admit, and several letters, American Express finally gave up. I am not sure if AMEX just got tired of hearing from me on a daily basis or they just finally admitted they screwed up. ALL of my AMEX accounts have been restored to their original, Pre-financial meltdown states. Best of all my Platinum card no longer has a spending limit and now reads "NO PRE-SET SPENDING LIMIT" again! Still don't plan on using my AMEX card for some time, a bit of punishment for them.
I believe if you just wear AMEX out daily, write letter after letter, and don't give up, you can get back what you once had, and probably earned. I'm still working on AMEX for some sort of "Sorry we (AMEX) screwed up" compensation, but nothing has become of this quest so far.
DALLAS, TEXAS -- To add insult to injury, on 12/1/2008 AMEX decided to bill me my yearly membership fee: $450 for my Platinum Card and $175 for my wife's card. I have called and called AMEX, and in no uncertain terms have told them, "They can shove their Membership fees where the sun does not shine!" I pay the yearly fee for PLATINUM service, NO service provided, NO $625 payment from me! So far they have refused to credit me the fee/s, but I am still working on it everyday.
After two (2) plus months of crap, turning off my cards, lowering my credit limits, rude customer service agents, and over 12 hours of phone calls (1/4 of that is sitting on hold) I do not think that they are due anything but a slap in the face at the least! My suggestion; LEAVE HOME WITHOUT IT! (15 + year AMEX Member)
MIAMI, FL -- I just didn't buy it! After calling numerous times, being a loyal customer for 8 years, paying on time and having a good credit score they have canceled my card without warning. Not only were they rude, and non helpful, they were condescending. What happened to Platinum service? To Loyal customers! What are they doing to small businesses?
We can't just sit here and complain. We must do something... I have called the NYC department, North Carolina... They are doing this across the board. What happens to our Membership Rewards? Not even that they could answer. I googled options. Because I am not going to be slapped on the face with this. I am business owner, a single mother of a 2 year old and I depend on the card for my business. There are many dissatisfied customers like us out there! Any ideas? Ex Amex Fan.
If you ever try to use any of the benefits of American Express Platinum Card you will learn that the rules for each of these benefits changes more quicker than you could possibly use them. Each and every time I call there the information is different and they always say that a follow up letter is headed your way. The letter never comes and when you call back the next day what you're told by customer service is much different than it was the day before.
For the amount of fees this company charges you their service is terrible and on top of it all usually handled very rudely. I have been with them for 15 years and I am finally done. Do not try complaining to them directly as they will give you some PO box in Florida that your letter will be forever lost and never heard from again.
CONNECTICUT -- I had a 2-year contract with Bally Total Fitness (I know, I know, how stupid was that?) I paid $26.13 per month for two years. The contract ran out in July, 2007. Bally continued to charge me, in August & September. I caught it on my September bill, and called AMEX (and Bally) to dispute it. Now I pay an annual fee for the "extra protection" of a Platinum card.
Do you know that AMEX refused to issue a credit? They sided with Bally (a total scumbag company), saying that "the merchant ... requires cancellation in writing." How can you require cancellation for a contract whose term has ENDED? Basically, I'm out the $52.26 -- AMEX probably gets a cut from Bally -- it wouldn't surprise me in the least!