BAYPORT, MINNESOTA -- In the fall of 2014 we bought a Series 4000 Andersen storm door from Home Depot, feeling the company's reputation spoke for itself. The door was more expensive than any other door we looked at but, we bought it anyway, despite 2 friends and our handyman trying to talk us out of it. We should have listened to them.
The door was beautiful when it went in but within 2 months it started dragging on the bottom of the door. Upon closer inspection, we discovered the hinges were warping and the weld on the door itself was coming apart. Despite trying to adjust the door repeatedly, it got to the point it wouldn't close. Andersen would only send a new hinge but refuses to fix the door which is a complete loss and will not latch at all. Trust me, this door's poor quality is only exceeded by Andersen's abysmal customer service. Run, don't walk from this door and Andersen in general. They are both pathetic!
NEW YORK -- My Emco storm door series 300 is rotting and bulging out. It's 5 years old. I called Ecco and replaced it - had to reinstall handles. Drill holes in the door took about 2 hours to do. My complaint is it's going to happen again. I noticed the bottom of the door is not sealed and you can see the wood if you can call it wood. It's that pressed crap wood that when it gets wet it swells. What a ** design. Hey Andersen redesign this door. I guess the companies these days don't want things to last. It's a shame. Companies don't have pride in what they make.
WINTER HAVEN, FLORIDA -- As many others have written, I purchased an Andersen Storm Door, 3000 model. The door has a closer that requires you to latch it to keep it open. The latch does not release properly and at this point does not work at all. In a lengthy chat with their customer service department, I was told that the latch has been redesigned with better materials, so when I buy a new one, I will not experience this problem. I explained that I should not have to pay for something that they discovered defective, but after far too long on hold with customer service, and supervisors, they refused to send me a new part. Apparently, they do not think a satisfied customer is worth a $30 part.
DES MOINES, IOWA -- I am in the process of replacing my 3rd door due to the flaking problem these doors have due to poor workmanship or material. I am not willing to pay another fee as well as pay someone to install another door. I do not feel I should keep paying money for something that is not the customer's fault. I can't afford to keep replacing this door every year; who can? It seems the door only lasts for 1 year then it starts flaking away.
We originally purchased the 1st door in Nov. 2012 (Home Depot # 349 in Kenner, LA) and paid someone to install the 1st door. My 2nd door was replaced in August 2013 at a cost of $65.00 (returning the door) plus an additional $160 to reinstall the 2nd door. So this is the 3rd door and having the same problem as the last 2.
The wood core inside of the bottom panel keeps coming through the metal due to rotting out. My door is under the roof and not directly in the rain. I am requesting my money back or a credit towards a clear glass door. I will probably get neither one. This door was customized to fit my house so it was more costly. I sent my pictures of the door to: email@example.com.
So, I bought two of these storm doors 5 years ago and they are such crap I cannot believe it, and it makes me SO mad. After about 2 years, the full screen panels were ripped out, around 3 years the air piston brackets failed, so neither has the piston on it now, last year the plastic retaining strips that hold glass & screen panels in started to break - very cheap brittle plastic - must have gotten more brittle with time? And all the screws, which should be stainless, that come with the hinges and "nickel" door handles are rusted. I IMPLORE any of you to look for another door & DON'T WASTE YOUR MONEY on these crappy products.
I thought Andersen was supposed to be the best???? I bought this because I spent a ton on renovations, and it was most affordable, but I cannot believe the HORRIBLE quality! So, you think you will be saving $$$, but now I will have to replace them, or else have doors with broken parts that don't close & have rusty hardware that looks horrible - so it costs more in the long run, not to mention throwing all this crappy stuff out which further kills our environment.
BAYPORT, MINNESOTA -- After two weeks screen would not retract and window froze in place. I called their number and spoke to a technical service person that ask me if I needed directions how to get the window down. Finally, I got to their corporate office and they told me they could send me parts and not cover labor, and otherwise, it was installed wrong. I mentioned the door may have bent. He said then it was something else. It worked for two weeks fine. The person would not give me his name. Told me to send pictures and they would get back to me in a week.
Horrible directions on how to install plastic strips that hold in window/screen. Spent better part of hour trying to insert strips that hold in glass with no success. Called help line, they said they would send a video, never did. Told me to heat with hair dyer to make plastic soft. To think every time I'm going to change screen out to window I'm going to need a hair dryer, not going to happen! I was never able to put these screen/glass keepers in. The people at Home Depot were no help either. I took door out and returned to Home Depot. Bought a Pellet, glass change so easy my wife can do it. Before you buy make sure of ease in change from screen to glass. Andersen is impossible.
BAYPORT, MINNESOTA -- Ordered a glass replacement for sliding part of 400 series EMCO door on Monday July 8th 2019. Called today. Guy was terribly NOT helpful. After a long hold, then speaking to him and being on hold again for another 10 minutes, the answer was, "We have 21 days to ship the product."
Wow, when I was in management for Home Depot I could call and get the product shipped out right away. Well as a customer who bought the product from Home Depot that is a different story. When I asked for him to get a supervisor, I had another 5 minute wait and the come back was NO ONE is available? Wow again. When I asked about getting my money back and cancelling the order he stated it will be one to two billing cycles (1 to 2 months). I hung Up. Never buying another Andersen product, directly or through Home Depot.
BAYPORT, MINNESOTA -- Very disappointed with my Andersen Emco storm door as well as the company itself. This door was poorly designed and does not perform as expected. There is no latch plate, only a latch rail. The latch rail retracts in cold weather and expands in hot weather. In hot weather, the door sticks a bit and in cold weather the latch does not hold within the latch rail. On windy days, the door swings open even when in the locked position. Already had to replace the “closer hardware”. I do NOT recommend Andersen Emco doors and I am disheartened that Andersen does not stand behind their products as there has been NO satisfaction with repeated contact with Andersen.
DES MOINES, IOWA -- I purchased an Andersen 2500 storm door. The door sweep was too shallow and I had to order an alternative sweep. Ridiculously expensive (33.48) and to make it worse I ordered the wrong part. Had to return it via UPS (another $12.14). Weeks went by and no credit issued to my card. Called Andersen and they said they'd issue the credit with a 20% restock fee. I was forwarded to customer service and spent 30-45 minutes on the phone with an unqualified incompetent.
Finally got to the point where I could request that the restock fee be waived considering how much I was already out of pocket and was told that it was too late because the credit was already in the system. Recall that I was calling because they hadn't issued the credit to my card. I've never had such a bad experience and will never... never... purchase another Andersen product.