WINSTON SALEM, NORTH CAROLINA -- So I took my mother out for dinner on her birthday, and it was horrific! The service was horrible and so was the food. We specifically asked for NO bacon on the mac and cheese because my brother and my mother are allergic to it. What do you know. There is bacon on it!
So we tell the waiter and we ask again for no bacon, and again they bring out bacon! So we speak to the manager and they tell us that the sauce is made with bacon! Really!! Like why wouldn't she tell us that!! And I asked for boneless chicken wings with no sauce. And they bring out chicken dumped in so much spicy sauce! Also the food took at least an hour and half to bring out the food and then another hour to have the food recooked. At least the manager was nice enough to make a pasta designed with no bacon.
PORTLAND, OREGON -- I've only been to Applebee's a handful of times, and each time we had a great waiter or waitress. I feel like if you're nice, they'll be nice. I know being nice is their job, but it does get very stressful working with customers sometimes. Applebee's do a good job.
LAS VEGAS, NEVADA -- I went to Applebee's on April 23rd with my mother and aunt who came to visit from out of town. The service that we received was terrible, the waitress had a very bad attitude. The soda was flat so we asked if she could take it back and bring some more, which was flat as well. We waited for her to come back, but it seemed like she wasn't going to. So when another waiter walked past we asked him if he could bring us some hot tea and a manager. When the manager came out we explained what was going on, while we were talking to the manager our server came out with the hot tea.
She sat it down in front of us and walked away, I went to move the kettle out of the way to get my cup and the hot water spilled out on my left leg due to the kettle being over filled. I yelled and rushed to the bathroom to check my leg, it was red and very painful. When I came back to our seat the manager was very apologetic and stated that those metal kettles were very dangerous and she doesn't know why they use them. The water was 260 degrees according to the manager. I had to take my pants off just to get in the car to go to the emergency room. The pain was so bad my pants couldn't touch my skin. I received treatment and medication at the emergency room.
When the risk management from Applebee's contacted me he asked for my medical records from the ER. The further contact that I've had with him and his boss has been very rude and disrespectful. I've asked to speak to someone higher up than them and he refuses to get the name of his supervisor.
Thank God I had leggings on and Thank God it wasn't a child who the water spilled on. But something has to be done, when a company treats its customer like this, not to mention called me a liar and said I spilled the hot water on purpose. Please help me get this story out so the world can know what kind of company Applebee's really is. I will never step foot into another Applebee's and I'll make sure to let all my family and friends know not to take their money there either!
TACOMA, WASHINGTON -- Got seated promptly, and ordered lemonades and food = Good. Waited over 15 minutes to get drinks = Not good, as the restaurant was not crowded. Appetizers - hot wings, waited over 15 minutes = Not good, also the wing sauce was not the same as before, not as good. The Club sandwich was bland and tasteless, the bottom slice of bread was soggy, the top slice was too dry, the bacon was dry and old, the fries were not very hot = Not good.
I asked for some hot sauce and didn't receive it until over halfway through my meal = Not good. My wife's chicken stir fry dinner tasted terrible = Not good. After asking for a refill on our drinks, we didn't get them for ten minutes = Not good. ASSESSMENT: Quality of service and food has gone down considerably. Applebee's is not what it used to be.
BECKLEY, WEST VIRGINIA -- I ordered a hamburger off the menu and when the server brought it to table I ordered no tomato but, there was a tomato. I asked for mayo on the side, no mayo was on burger nor was it on the side, easy fix. The picture showed 3 pieces of bacon on the burger, so when I looked for the bacon I found bacon bits instead. Who would put bacon bits on a burger, if you are going to put a picture on your menu make it that way. The manager comped part of the bill. I've never had good food or experience at Applebees and will never go back.
BONNEY LAKE, WASHINGTON -- Went to Applebees in Bonney Lake to have lunch with my wife. Arrived at about 11:20 am. Hostess came over and said she wasn't on duty yet but would seat us. Waitress came and took our order. Food came in a timely manner. We ordered the oriental chicken salads. We're shocked when they came. There were no crispy noodles in the salad like we get at all the other Applebee's we eat at. When I told the waitress she offered to bring me a little package of noodles -- I did not come out to eat to make my own salad -- she just smiled and said "Oops the cook must have space out." Very disappointed at the way she handled this.
I expect my food to be fixed the same at all chain restaurants having the same name. I never send food back because you never know what they do to it when you complain so we ate, paid and left. Will not go back. After reading reviews of Applebee's restaurants and customer service it seems to me that the Applebee's corp. does not care how their managers run their stores and most of them are very poorly ran.
YUBA CITY, CALIFORNIA -- I ordered the chicken slices on quinoa. It's a nice dish without the tons of salt & calories so many dishes have there. I've been ordering it since they put it on the menu. This most recent time & the last time it came, there was no quinoa. The chicken breast was on a bed of rice.
I asked to speak to the manager & he came over. When I made my complaint, he asked if I wanted something else. No! I just wanted them to prepare the dish as it had been previously & as it's described in the menu. I asked him if what was on my plate looked like quinoa & he just mumbled something. Why put a lower calorie dish on the menu & not have it meet the description in the menu? The manager must not know what quinoa looks like. Why would I return to such a lame restaurant?
KALAMAZOO, MICHIGAN -- Recently had a very bad experience here but over the past year, bad experiences I have had at Applebee's have been becoming more regular. A few days ago, we had a party of 7 and one of our party was served very late and another, the server forgot her order entirely. Okay, a mistake that can be made anywhere.
A few days later we returned with a party of 6. After ordering, our food took over 35 minutes to be served (this we have found to be a common problem at many Applebee's we have been). That was the best part of our evening. A few tables away, two men in tee shirts, an older lady, a young boy and a toddler were sitting. The toddler was a "screamer". No, not a cryer or a loud talker, a "screamer" (130 decibel average).
Intermittently, he would be screaming to get what he wanted (mostly attention) but the man sitting with him would stick a glass in front of him with a straw and continue with his conversation with his friends. So far, so bad but where does Applebee's become part of this?
I indicate to our server, **, that this child's vocal chords could shatter glass and was causing havoc on our hearing. However, the child continued to serenade the section we were in, not with music but with screams that rattled our plate settings. Now I love kids and as a Psychologist who has been in practice 49 years, I am usually very patient. And I certainly wasn't angry with the child as he was doing what any stray and undisciplined dog would do, expressing himself the way he was taught! His parents (or father) lacked any parenting skills.
When the "manager" stopped by with her standard "courtesy" questions, I pointed out our distress over our bursting eardrums but she moved on as if we were enjoying our total experience. The very loud screaming continued and we noticed some people nearby leaving, some squirming at each outburst, and others changing tables. Our party of six, had nowhere else to go to get away from what sounded like a lone artillery barrage from screeching missiles.
Now the coupe d'état; at the end of our meal (a very distressing eating out experience), I asked to speak to the "manager" ** again. I wanted her to know that by not intervening by at least telling the parent that other patrons were being disturbed by his child's outburst, our continuation as regular customers will be changed. She then proceeded to tell me (as well as the rest of my party) that she just read an article about a restaurant asking a child like that be removed and the manager got "bashed" and she would not do this!
She pointed out that this was a "Family Restaurant" and therefore inferred this was acceptable. I didn't ask her what would happen if I gave off ear piercing screams in the restaurant of if I talked so loud to others that ears would be ringing what she would do, as she made it clear it was I who was not welcome and that no one else complained (most others in the section were intimidated) and her server wasn't complaining! In other words, she would rather accept the other's behavior then maintain me as a regular customer. What a twist on customer satisfaction.
So much for management of the restaurant, dealing with customer satisfaction and sensitivity. It will be the very last time I enter an Applebee's and should be fair warning of how this "Family Restaurant" (with a huge Bar in the middle), sets its priorities! As all in our party left with ears ringing and total disgust at the "manager's" response, and they, their friends and family as well, will be most hesitant before going to an Applebee's again. The potential for an enjoyable dining experience there will be rare.
LAS CRUCES, NEW MEXICO -- Although it's not my nature to complain but in this case I have to about the terrible service I received the evening of 12/2/13 at the Applebee's on Lohman in Las Cruces, NM. Do not, I repeat do not go to the Lohman and Telshore location in Las Cruces, NM. The management and staff are only focused on one thing and that is their bottom line, not on good customer service.
My story started about 5:30 in the afternoon when I met two friends for drinks after work. As the evening progressed, I ended up having more than I should have. After spending over $40 on drinks, I decided that before I leave and head home, I better drink some coffee and grab something to eat. After all, it's better that than to leave and potentially wipe out a young family.
Apparently the management and staff of Applebee's does not share my sentiment. They were more than happy to let me continue to drink all that I dared to drink but when I wanted to stop and have some coffee to sober up, well as long as I was willing to pay for the coffee, then it was OK.
After I got my second bill for the food and the coffee, I asked for the manager to come over and I said, "Is there anything you can do about my bill? Can you at least take off the coffee since the only reason I ordered it was to sober up before going home. I said isn't it customary for a bar to give free coffee to anyone who may of had a little too much to drink."
His response shocked me, he said, "we are not a bar and there is nothing I can do about your bill." His attitude and his absolute coldness made an impression that I will never forget. It wasn't that I was a deadbeat. Heck I already spent a lot of money and gave a good tip. His attitude came across as to "hell with the me."
The fact that I spent over $60 on drinks and food made no difference. To hell with the fact that I had a little too much to drink and should I leave and get in an accident concerned him in the least even though they allowed me to over indulge. I guess they aren't worried that if I did get into an accident and someone did get hurt, that under the law they are partially to blame for allowing me to over indulge. I guess with their team of lawyers that doesn't concern them nor does the well-being of their customers. It's shameful!
Folks, there are too many choices out there. Why spend our money at establishments like this? I say go to establishments that care more about their customers than a $2.50 cup of coffee. Take your business to Chili's, Texas Road House or to Olive Garden within walking distance. Vote with your wallet, stay away from Applebee's!
BENTON HARBOR, MICHIGAN -- Bad Customer Services. April 9, 2012. I tried to utilize my digital gift card given to me as a birthday gift from my youngest sister at Applebee's on the day of my birthday and was turned away. I waited 2-3 minutes at the 'to go' stop and finally a female appeared and her first greeting to me was "Are you here for a to take out order?" and I replied, "yes". She said, "well you have to go to the bar to make you order if you want to be waited on." I told her "I rather not order in the alcohol area." She replied "well that's the only way you're going to be waited on." I said, "Oh well OK."
I had been on campus studying and reading for hours and wanted to order and go home to eat. I sat at the bar and a guy walked up to me and asked "can I help you?" I told him I had a digital gift card to pay for my meal. He said "no problem". As I was trying to look over the menu he approached me two times. The first time he approached me after receiving the menu was about 2 minutes later and he said "You're ready to order?" I said, "You just gave me the menu." And he said "Oh ok".
Then he appeared again about 3 - 4 minutes later. He also stated that I'm not sure if the gift card will go through and it would help if you ordered so I could run it through. I was confused and shocked but tried to help by ordering anything. While I was still looking he said "Maybe I can do it without you ordering" and walked away. I heard conversation and looked up. He was outside the bar standing with 2 other employees and looked at me pointing.
This tall female walked over to me with him and said, "Sir I hope you have other means of paying for your meal just in case the gift card don't go through because we were having some problems." I looked at both of them and there was a long pause. I looked around and most of the people there were looking at me and had stop eating their meals. I felt like I had just been told by a manager that my credit card was bad. I felt ashamed and hurt. No other options were given while we all just stared and looked at each other. I said "All I wanted to do is use my digital gift card and have a nice meal for my birthday".
The two of them said nothing. I stood up asked for my print out about the digital gift card and walked out. No one gave additional options or tried to make me "a customer, stop for leaving very unsatisfied". I am working on a bachelor degree at the university and every time me and classmates get into a conversation about food, treatment at a restaurant, customer service, gift cards, birthdays, and reviews I think of my unfair, unsatisfied treatment at Applebee's. Come to find out that the female coming to me at the bar that never tried to run the digital gift card was a manager there.
Wow!! Today, I want closure! My sister took time out to get me that gift card and Applebee's did not waste time taking the charge out of her account for the gift card but I had to wait to get my meal for my birthday. I would have gone to another Applebee's location but, the next nearest Applebee's from me is almost 45 miles.