Arby's Inc. Consumer Reviews - Page 2

CHANDLER, ARIZONA -- The television commercials depict a sandwich with full strips of bacon hanging over the edges of the sandwich. The actual product has three small, thin partial pieces of bacon hidden on top of the roast beef and not visible outside the bun. The portion of bacon is extremely skimpy and is deceptively displayed in the television commercials. This type of deliberate misrepresentation is unethical and blatantly DISHONEST! On principle, I will not patronize another Arby's restaurant.

TEMPE, ARIZONA -- The sandwich shown in the television commercial doesn't look anything like the sandwich you get at Arby's restaurant. They put three minuscule pieces of bacon on top of the sandwich. The bacon does not extend out from the sandwich as it appears in the television commercial. This is blatant misrepresentation of the product. DELIBERATE MISREPRESENTATION! Arby's is not to be trusted. They are ripping off their customers!

OKLAHOMA CITY, OKLAHOMA -- I was in the drive thru line and I had order the #12 with an apple turnover. They were taking a long time for the food but then when I got my food I didn't check it until I got home and the roast beef sandwich that I got looked like the meat was over done. When I finished the sandwich I looked in the bag for my dessert but it wasn't in there. I am very disappointed in the customer service of this restaurant and I would like a free turnover or my money back.

LAYTON, UTAH -- Spending $11 on a meal with a watered down drink that had no flavor. And the drinks in general have not tasted right. Getting real tired of this happening more and more. Arby's was just about the only fast food I could handle without getting an upset stomach. Guess I'll be buying my food elsewhere.

FORRESTVILLE, MARYLAND -- I have tried to eat at a few Arby's in MD. The food is nasty. Roast beef does not taste like roast beef. They did to go to Roy Rogers and have them show them what brand of beef they cook. Corn beef is fake. Poor quality meats at Arby's.

SOUTH WICHITA, KANSAS -- I bought a chicken salad sandwich I'm lucky if there was 1/4 cup of salad on Texas toast.. pretty said that you would advertise you have the meat when you sure don't give it to the customer!!!!!

ELK CITY, OKLAHOMA -- I was at Arby's in Elk Ridge OK. I went to the restroom and wasn't in there very long when someone's knocked on the door. I told them that someone was in there. Then a minute or so later someone came and unlocked the door and partially opened it. I quickly repeated that someone was in there. Thankfully they closed the door, but it was still an obvious invasion of privacy. And I am very embarrassed by the whole affair.

To that man who complained about the cashier wouldn't give him change for $50 bill at the drive through window. He stated he had worked for fast food. OH really? Then you should know there are signs posted in most fast food places that specify no change for 50 or 100 dollar bills. This is for the cashier's safety. Maybe you're not also aware these places do get robbed at gun point. Each drawer contains a certain amount of cash to serve customers and any overage that would cover change for large bills jeopardizes the cashier's safety. In many cases the cashier can be a high school student working between school hours, or a senior citizen supplementing a Social Security check.

Also to that rude customer who complained about the cashier not being able to find the product on the cash register's menu. Were you really in that much of a hurry you forgot your manners? The cashier was probably new and struggling to learn what is a complicated system that isn't as simple as it looks. Fast food places will throw their new cashiers in the mix without prior training and expects them to wing it as a greenhorn. The cashier is probably doing the best he can under the circumstances of irate customers who think, Hey, you're just a peon attitude and I the customer am God.

The customers need to look at themselves and consider, Hey this is just a fast food joint. The workers are only paid minimum wages to do the chores of what can be equivalent to three or four people at one time. Plus listen to irate customers, the same people who act like they're in a five star restaurant. You want exemplary service go to that five star restaurant where the workers get paid their worth and serves you accordingly. Otherwise when you are greeted, "Hi and Welcome to our store. May I help you or May I take your order." At least have the decency to smile back and stop taking your anxieties out on some kid or senior citizen.

And when you leave have the courtesy to thank the worker for keeping the restaurant clean inside and outside, including the bathrooms, scrubbing up after sloppy customers, keeping up the stock filled dispensers ie; ice cubes, beverages, napkins, condiments etc. Which can be a nightmare in between trying to run the register. For giving you the best service they are capable of giving under those circumstances.

Lastly for thanking you for your patronage even though YOU were rude to them. In this economy that cashier just might be an out of work head of a family teacher, administrator, police officer that got laid off and this is the best he or she can do for the time being. Who knows one day that under appreciated cashier might be you.

PLANO, TEXAS -- Manager took my order. When I got to the window, I wasn't sure if there was another window that I needed to go to since he took my credit card then handed it back to me and shut his window without words. He finally came back with my food. I checked my order, looked for my receipt, and handed my kids their beef sandwich. When I brought to the attention of the manager that I did not receive my receipt, he rolled his neck and said he gave me my receipt. He stated that he hands receipts back with credit cards. I said, "No, I am sorry, but it is not in here."

I checked with my credit card that I set in the compartment near my driver seat. I checked under the last beef sandwich that was in the bag. He said, "Mam. I know what I am doing and I always give the receipt. I put it in the bag." OK - He just said he gave it to me with my credit card. Now, he states he always puts it in the bag.

He said, "If you are just saying you didn't get a receipt to get a free combo, then I will give you this card (as he held on to it very tightly waving it in my face), but I am sure I gave you the receipt." I said, "Sir, I really don't need free food, but if your protocol is to give a receipt and you don't give me one, then it is your policy that we alert the manager and a free meal is honored at the next visit."

As he accused me of "just wanting free food", I tossed the bag back up onto the window ledge and told him he could check the bag. He had the nerve to crumble the bag and throw it back at my face!! I went inside and told him that the only reason I am asking for a receipt is to keep up with the money spent on feeding my children vs groceries to cook, because it is very hard for me to cook due to an injured arm and I want to justify the spending at restaurants. He said, "Well, I am going to apologize, but you need to apologize to me first!"

I stated that I wanted my order replaced and the card for my combo since he did not follow his protocol AND I wanted my receipt still with his name on it so I could complaint to the higher up. This is not a store that I visit... this was my first time here. I happened to take food to my ill aunt and uncle who just lost a sister and this happened to be on the way home. I will NEVER visit this location again!! NOT EVEN FOR THE FREE COMBO! POOR POOR CUSTOMER SERVICE!!

Like most fast food restaurants these days, the drive through menu is impossible to navigate - and since I have a day job, I haven't had a chance to determine whether they (Arby's) even still has the Super Arby sandwich which was the large RB with lettuce and tomato. I was, however, nearly blinded by all the panels hawking some turkey sandwich... who on God's green earth goes to Arby's for turkey?

I know beef is expensive these days and so are tomatoes, but Arby's has never ever been shy about selling pricey sandwiches. And not everybody is on the down low. Arby's never was aimed at that type anyway. So, if you're going to cater to the penniless, I guess that's fine, you have to pay the light bill. But imminently, you're there for roast beef (at least in my former life you were) and that's why I go to your restaurant. In fact, as an Arby's customer for at least 30 years... its the ONLY reason.

So here's a tip - to get your old faithful customers back (who by the way were never slack about parting with a buck) to your now empty restaurants: Construct a drive through menu with the stuff listed a la carte and have a large clearly stated area on the menu for your (flagship) roast beef sandwiches. And for heavens sakes, if you dropped the Super Arby sandwich (I would presume all for the cost of tomato slices) then just close the place down - you're history.

As a rule of thumb I refuse to order anything from a menu that is 90% bundled stuff, and I can't find what I came there for; and if you can't offer a roast beef sandwich with the time honored lettuce and tomato (instead of a bunch of other garbage on it) I'll just go to Krogers and buy the stuff and make my own.

McDonalds lost my business long ago because of their horribly designed menu (and lousy hamburgers). I don't like anybody telling me what to order with my sandwich. I'll decide that myself - based on the sandwich and its price - a la carte, thank you. If this is mysterious to Arby's - send someone at corporate to a White Castle drive through sometime. They actually list the menu items SEPARATELY! Wow! Isn't that a great idea?