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Ashley Furniture Bedroom Sets Consumer Reviews - Page 2

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Never Buy Furniture From Ashley's
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PARAMUS, NEW JERSEY -- I don't even know where to begin with this nutjob they call a company... When looking for furniture with my boyfriend, out of all our options, Ashley in Paramus, NJ 'appeared' to be the friendliest company as well as where we were getting the 'better' deal. Worst Purchase Ever! We decided to buy a California King Bed Frame as well as a Memory Foam Mattress in June 2013.

Neither one of us was able to be there day of delivery (we had to ask family to be at our home to accept it for us). I really wish we would have been there ourselves because when we got home, not only were the wooden legs of our frame bending, but our mattress had a large horizontal dent from one end to the other!!!

Thinking that the dent was possibly from it being bent while in the delivery truck, we decided to let time pass to see if the dent would fluff backā€¦ and it never did! It is now about a month and a half after the delivery and the dent is still there, as well as the legs from the frame bending in.

After speaking with the Extremely Rude Customer Care Reps in Edison, NJ, they asked if we had the bed sitting on a hardwood floor, and we stated that it was. So their expert advice was for us to purchase a rug so that the wooden legs did not shift. Are You Serious?! That's really the best that you can do? How about you give us a rug free of charge so that we can fix your mistakes for you!!!

As far as the mattress is concerned, we scheduled for a technician (Dave) to come by our house to inspect it. We were told that the time frame of his arrival would be between the hours of 3:30-5:30 PM. After calling him ourselves Twice, he then proceeded to call us to tell us he was running late. At this point it was 6:30 PM. He did not show until 7:30 PM. He stayed for 5 minutes and suggested that we allow even more time to pass to allow for the mattress to "fluff back up." You've got to be kidding me!

On their website, they mention that "In less than 10 years, Ashley Furniture HomeStores has become the No. 1 selling furniture store brand in the world and the No. 1 retailer of furniture and bedding..." This must be because their product is so overpriced/marked up and they do not accept returns of any product that is financed... so you're basically stuck with it.

High sales do not always define great product. Their high sales are due to persuasive, manipulative sales associates who sucker you into buying their crappy product. Thanks!!! All in all, if you're a fan of extremely poor product on top of horrible customer service who do not give a ** about satisfying their customers, then Ashley is the perfect place for you. =D

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You Suck Ashley!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FRANKLIN, WISCONSIN -- It all began when we decided to buy two 14-piece sets from Ashley in Franklin. We thought we hit the jackpot so to speak. The couch and loveseat were exactly what we were looking for and we found matching tables rugs and lamps to go with it. We also decided to get a new bed room set which we weren't crazy about but it would do. In the bedroom set package, you were also allowed to pick out a mattress and box spring. I sat and lied down on the Ashley Sleep Tempur-Pedic style mattress and loved how it felt. It was soft and very comfortable. So with throwing down a little more cash we decided to upgrade to that mattress.

After everything was picked out we paid and set up delivery. About two weeks later our furniture was delivered. The delivery guys did not speak good English and they were not very helpful and pretty much threw our items in our house. Our coffee table was damaged and our black head broad was scratched very discolored. They took our coffee tables back but did not want to deal with headboard because they had just put the whole bedroom set together and directed us to customer service.

After sleeping on the Ashley Sleep Mattress I found it to be very uncomfortable and hard as a rock. It felt nothing like what was on the showroom floor. We contacted customer service and they said they would send out a "Tech" to look at the furniture. When the Tech came out he took pictures of the headboard and confirmed it was damaged. He also felt the mattress and said "Well it feels soft to me". I asked him if he knew what the one on the showroom floor feels like and he replied with "I don't work for Ashley, I am just a middle man so I wouldn't know what the mattress feels like in the store."

After he left I felt kind of upset and decided to take my concern to the Franklin Store. The salesmen there said that they don't have a sleep guarantee however they will swap out the mattress for a new one. So that was about the only POSITIVE thing that has happened so far. I picked out a new mattress, a pillow top and thought I should give it a try, I also had to pay a 100 dollars more to cover the difference. The store was very fast about setting up delivery. The new mattress came two days later. WITH A HOLE and frayed seams all over it. It was the worse mattress I have ever seen. VERY poor quality.

I told the delivery men to take it back I didn't want a brand new mattress that was damaged. And they told me that I WOULD NOT HAVE A BED TO SLEEP IN because they already took my old mattress into their truck. I was furious. Their customer service was pathetic and they pretty much blamed me for the damaged items. After I demanded them to bring my old mattress back in they said "have a nice day" and slammed the door. I contacted Ashley right away and while the delivery people were still in the driveway I walked outside while on the phone with customer service and wanted to ask the drivers some questions.

They tossed a receipt out of their window and drove off all while I was on the phone. I was so mad I went back to the Ashley store in Franklin to complain. All this while the salesmen and women all insisted that they NEVER have problems with delivery and furniture. After reading all the reviews, I think they are lying. So, I set up another delivery of a new mattress and It was ordered to be delivered today. I got a stupid delivery window of 8-12. (They never abide by these delivery windows.)

I got a phone call at 6:30 saying that they would be there in a half hour. A half hour comes around and they are at the wrong address. It was very chaotic because the dumb driver wouldn't listen to me and hung up on me not once, but twice. Called customer service and I demanded they refund my delivery charge and they did. So now as I am writing this, I am waiting for them to bring my new mattress. We will see if this one is damaged or not.

DO NOT SHOP AT ASHLEY. IT WAS THE WORST EXPERIENCE EVER. And from what I have been reading I am not the only one who thinks this. The delivery men are very rude and show no customer service skills whatsoever. The salesmen LIE to you and say they never have any issues. Yeah, right. POOR QUALITY, POOR APPEAL, POOR SERVICE. I'm sure a company like this won't last very long.

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Poor Quality Furniture and Very Weak Customer Service
By -

MESQUITE, TEXAS -- On May 14, 2010, we purchased a complete bedroom suit (which included a queen bed with canopy posters and rails, a dresser, chest, media chest, two nightstands and a bench) along with some den furniture. The bedroom suit was the last to be delivered on July 30, 2010, some 10 weeks after we purchased it. During the intervening time, no one from Ashley called to keep us up-to-date on the delivery problems they were having with these items. The dresser is a large one with 7 good-sized drawers. Of these 7 drawers four were slanted, as if the unit were sagging in the middle. Also, some of them were in crooked so that the drawer face would not close flat against the dresser front.

We immediately called customer service about this and some additional problems with the nightstands and the chest. On August 6th, a tech came out to examine the furniture and was polite and friendly. He said that the dresser would be replaced, the nightstands were missing some parts and the drawers not closing properly on the chest were the result of "the ease with which the sliders work". It took two "replacement" dressers to get an acceptable one (the first replacement had a lot of finish blemishes). The repair parts were ordered (and immediately went on back-order status, but we were not aware of this).

In the meantime we had begun examining the furniture more closely and each piece had multiple issues. Most of these issues were fit and/or finish items. We waited for the parts to arrive and after 2 weeks (on August 20th), we called to check on the part status. This is when we found out that they were on back-order. We decided on August 23rd to make customer service aware of the rest of the problems via a phone call and not to wait for the parts to be installed.

This was followed up on the 24th with an email to customer service about all our problems, including an attachment that gave specific complaints about the late delivery and the bad furniture. We never received a response to either communication. Then on September 16th, we decided to visit the store where we had made our purchase in person to see the customer service representative.

We talked to that person for a long time and left copies of photos of the problems on the furniture as well as copies of the email and the attachment we had sent in. We also requested an immediate call-back from someone higher up in the management chain. On the 17th, after receiving no phone call, we called the store and demanded to speak with someone who might get this situation off dead center. Later on the 17th, we finally received an email from a manager at the store wanting to send another tech out to look things over.

It took a little over a week to get our schedules to match up but September 28th was set for the visit. Nobody showed and we have not had any one call concerning this. We did get a call about the same time telling us that the parts were being shipped to our home. They arrived on the 28th. As I write this on October the 8th, the tech is scheduled to visit today but he will only be dealing with the installation of the parts we received. So, now what?

Here it is the 8th of October, one hundred sixteen days after our purchase (and this purchase represents a lot of money to us) and we are still fighting this crazy fight. If we had known that this purchase was going to be this extended and bizarre, we never would have gone through the doors of Ashley Furniture. As it is, we will never shop there again. Potential buyers: beware. Check other posts about Ashley.

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Terrible Furniture, Horrible Customer Service, and Sales People Mislead You
By -

LINDEN, NEW JERSEY -- Ashley Furniture is literally the worst. Should be avoided at all costs. I bought a bedroom set 1.5 years ago. The bed broke after about 3 months, they came and repaired it, which was a process in itself (have to have parts shipped to your house, then they get there about 2 weeks later and you call to have a guy come to service the furniture, which was about another 2 week wait).

Well the same piece that was repaired broke again. However, the warranty has past and they want me to come into the store (you cannot pay over the phone) to pay for the same replacement part and the service to wait another month for it to be fixed.

The bed, and all of the furniture for that matter, has always been flimsy, to a point where you have to be very gentle or else it rattles and feels like it will all fall apart. The customer service person at my store was very very very rude when I called to try to get the bed fixed. I mean what good is a bed if you have to be careful about getting on and getting off of it? Not to mention is creaks REALLY loud.

This is just the latest problem with Ashley's that I have had. All the other reviews about delivery time were correct. They shipped the furniture about 2 weeks later than promised, forgot the chairs to my kitchen table (also wobbly) and then didn't ship me replacement chairs for about another 2 months.

When I was doing financing, I applied for their credit after picking out all my furniture. I was a little bit short and decided that I would just wait and come back after I had all the money. The salesman told me that everyone gets an additional 10% of the credit line automatically if they are going to use it for furniture, so I used that to purchase the furniture that day. Well he never told me that the extra 10% is the limit that the finance company will let someone go OVER their credit limit.

So my beautiful credit score was substantially, and I mean majorly affected when I had a new credit card that was now over its limit. That type of thing destroys credit, had the salesman let me know I would never have used it, and came back at a later date. I guess ethics and morals have nothing to do with selling furniture, at least not at Ashley's.

I really really really wish I never went there, it took awhile to get my credit score back up to where it was and a lot of money to pay off the furniture. Now I'm left with shoddy furniture, bad customer service, and a bed that you can't even move in or else it will fall apart.

Before submitting this entry my3cents.com gave me a contact email address to write too about my complaint, saying that Ashley's would like a chance to correct the problem. I wrote the email over a week ago and no response. Typical of their customer service. Trust me, it is so much better to pay just a little bit more and go somewhere else.

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Worst Experience Ever!
By -

This is undeniably the WORST furniture buying experience I have ever experienced! From start to finish, this has been one headache after another. The experience we had in store was actually fine but the trouble began with delivery. We ordered a bedroom set (dresser, nightstands and bed). The bed was back ordered so we had the dresser and nightstands delivered first. The nightstands were fine but the dresser arrived completely bashed in on the back and one side.

We rejected it of course and were given the excuse that it's a new bedroom set for them and they're still figuring out how to best pack and ship it. WHAT?! Should they not ship test furniture before delivering to their consumers? Anyway, we got a call back from customer service telling us it would be 3 days before they would be back in touch to tell us when another dresser would be available for delivery. THREE days just to hear when we might finally get a dresser?

Three days later, they let us know they would expedite a new dresser which we would receive a week and a half later. It did arrive as promised with dings and dents all over it. We accepted the order with a promise a technician would come to fix it. Once again customer service called and gave us an appt. date three weeks later.

I find it appalling that Ashley cares so little about the quality of product they deliver and then expect their customer to sit and look at a dinged up dresser for three weeks until they can find the time to send someone to fix it. I called the store on Miramar Rd. directly. The manager was unavailable to talk but the person I spoke with said he'd relay the message. Lo and behold, 30 minutes later I get a call from customer service and they suddenly have an opening the next day. Never did get a call back from the manager though which I thought was odd.

You would think the hassle ends there but no such luck. The bed was due to be delivered...finally...and we get a call saying it's delayed and that it'll be another 2 weeks until they can deliver it. They gave us a number to call which no one ever answers and only allows you to hold for a few minutes before making you leave a message (that's supposed to be returned the same business day). Finally, on day four, after leaving three messages, we get a return call trying to explain the situation with one excuse after another.

After realizing we were going to cancel the bed and return the other furniture, she suddenly saw 2 of the beds in their warehouse. Imagine that! 3 days later, we had a bed., which of course came slightly damaged so we'll have to have the technician come once again. Still no offer to make good on anything, still not one "I'm sorry" from any Ashley employee.

You know when the delivery guys and the technician all comment on how damaged and delayed furniture is a regular occurrence, that you're in trouble. Wish I knew that beforehand. The prices look enticing but please, run away from Ashley furniture unless you want to be disappointed and completely frustrated.

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Never Buy From Ashley
By -

MEMPHIS, TENNESSEE -- This is my second time to write. I ordered my bedroom furniture on April 3, 2007. I picked up my furniture May 15, 2007. My bedposts were busted up and discolored. My dresser was wrong and did not match my bed. I called the store and everyone was very rude and did not want to help. Finally I spoke with Dave ** and he assured me that the bedposts would be reordered immediately and allowed me to come in and get a new dresser and mirror. I was told that it would take about 7-10 business days for my new stuff to be delivered and my old stuff to be picked up and that someone would give me a call during the week.

I got no call during the week, so on Monday May 28, 2007 I called the customer service number in Mississippi and they told me that no bedposts had been ordered-like they were supposed to have been ordered on May 15th- and that my dresser was here in Memphis and they had called and left me a message. There was no message or call. This was a lie. The bedposts had not been ordered at all. This was another lie. The lady in customer service (Amanda) explained that we could not get our new dresser delivered until the bedposts (that were not ordered when they were supposed to be ordered) came in because they were not going to make two trips.

We also realized that our rails on our bed were manufactured wrong and do not fit- one hook is going the wrong way on one of them. We called Dave ** back about this matter and asked why the bedposts were not ordered and why we had to wait because of your company's mistake-he had it arranged to have our dresser and mirror delivered today (May 31, 2007). And we were assured on May 28, 2007 that our rails had been ordered. Well, today our dresser arrives and there is no mirror- the mirror we have fits the old dresser not the new one- why would we pick out a dresser and mirror to only receive a dresser?

So I call customer service today about the mirror and find out that not only is this wrong- but that my rails have not yet been ordered when I was told on Monday that they were being ordered. I am so fed up with this. I paid 1471.00 cash for this almost 2 months ago. I just want you to know that my fiance and I are young. We are 24 and 25. We will be buying a house in about a year- and NONE of our furniture will come from Ashley EVER. This is the most unorganized unhelpful experience I have ever had with anyone.

At this point I want all of this incorrect furniture picked up and my money returned. I can go to Macy's or Royal or anywhere else and not deal with this. Your TV advertisements are false advertising- you claim "the best customer service" "the best furniture". It's not true. I will be talking to someone about refunding my money and picking up this furniture-the contract reads "all sales are final" but the sale is not final until my products that I paid for are correct and here and they are not.

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Terrible Experience with Product, Delivery and Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORTLAND, OREGON -- This is the worst business ever! They delivered the wrong mattress to me and my adjustable bed frame is not working. I worked with the most atrocious customer service personnel I have EVER encountered - they are condescending, flippant and rude! I just want to give the whole bedroom set back but their EVIL customer service people tell me "No Returns." I am so angry and would never ever buy from them again. Buyer beware - NEVER EVER use Ashley Furniture for you home furniture needs!!!

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Complaints on Mattress and Furniture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STUART, FLORIDA -- Bought a bed frame. Came cracked. Got a mattress. Not the one I ordered. Surprised these stores are still open! All over the US I have not heard one good thing about this store. They sell garbage and will not will not! Help you or take it back. How does this keep happening? Close this place down. They always rip people off!

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Horrible Quality - Won't Stand Behind Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

UTAH, UTAH -- I purchased the Ashley Northshore bedroom set. When it arrived, the sides of the furniture had gaps large enough to put a gold dollar through. The side of the headboard was coming off and I could see the wood dowel due to the 1/2" gap. They sent a technician out who said that the furniture met specifications! I went to every store in Utah and looked at the bedroom set on the showroom floor. None of them had any gaps anywhere.

I have taken pictures and argued with customer support who is backing the technician and they will not do anything. So now I have a bedroom set that I paid several thousand dollars for that is falling apart. The technician also told me that Ashley manufactures most of their stuff overseas in the Asian countries. They keep a few small plants in the USA for promotional reasons. DO NOT BUY ANYTHING from Ashley Furniture! If you don't get lucky and get a decent piece of furniture, then you will get royally screwed.

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Ashley Furniture-Horrible Customer Service and Delivery
By -

NASHVILLE, TENNESSEE -- My wife and I ordered a bedroom suit from Ashley Furniture in Nashville, Tennessee on Feb. 20, 2006. We were told by the salesman that the furniture would arrive within two weeks. After the furniture was paid for, we were told that one piece was delayed and it would be four weeks 'til delivery. As part of a special promotion, we were given $250.00 in Ashley gift cards to spend on accessories in the store. We were originally told that the gift cards were only valid for one week, so after looking at all of the ridiculously overpriced accessories, we selected a comforter set for $250.00.

At checkout, we were told that the comforter had been priced wrong, but we could buy it for ONLY $300.00! After arguing with the salesman, he accused me of switching price tags on it and ordered me out of the store! At four weeks, I began calling the store and was told that they had nothing to do with it anymore, I would need to call the distribution center.The distribution center told me that it would be in the following week.

The next week, no phone call, so I called again and was told the furniture would be in the next week! This went on for two weeks, then on Tuesday, March 28, I received a call that our furniture had arrived, but they only delivered in our area on Wednesdays, so it would be April 5 before delivery. On April 4, I received a call from Ashley that the dresser was damaged, so another dresser would be ordered and would take two weeks to arrive.

When the delivery arrived on April 5, the dresser arrived with it. I was told that the dresser had been repaired by Ashley. Upon inspection,the dresser leg was cracked, and the finish on top was bubbly. We refused delivery and as of April 11, we are still trying to get our furniture.This has been the transaction from hell. We will never deal with Ashley Furniture again.

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Ashley Furniture Bedroom Sets Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 36 ratings and
102 reviews & complaints.
Contact Information:
Ashley Furniture
One Ashley Way
Arcadia, WI 54512
608-323-3377 (ph)
www.ashleyfurniture.com
customerservice@ashleyfurniture.com
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