AT&T DSL Consumer Reviews - Page 2

Two weeks ago a college kid stopped by selling u-verse. I was not interested, and said so. Yesterday, when logging onto the net through my usual AT&T Hi-Speed DSL service, I get a strange re-director that takes me to the AT&T webpage that tells me there is a problem with my account and I need to call the 1-877 number. Upon doing so, the "global answer center" in INDIA, takes my information, and besides the language barrier finally transfers me to someone who tells me that I had an order put in for U-Verse, and that my DSL was being disconnected. WHAT???

I say, I never wanted U-Verse, had just signed up with DISHTV for satellite t.v., and somehow ended up with a request for u-verse on my account. After talking to about three people, and ultimately getting a "reconnect dept", she tells me that my service was not actually disconnected and it was showing as active, she being able to check the connectivity and all from her office. She tells me the error was their fault and that my service should be fine now.

Well, I go to log on, and I get the same AT&T Error Page, call 1-877. HOW DO I GET RID OF THIS??? So I call the number again, talk to another person in India, who has problems even working their computer, and eventually get transferred to someone in customer service who is completely useless, and tells me that NOW the only way to get rid of that redirector page is to wait eight days for a brand-new reconnect order to be put through.

SO, someone from AT&T tried to pad their subscription orders, and put in an order for U-Verse for me, then I have to sit there for two hours holding for 70% of that time, to be told a long-time well paying customer such as myself has no other remedy than to wait for eight days to let a new-connect order work its way through their extremely slow and bush-leagued system.

This is why I SWORE fifteen years ago never to do business with AT&T again, when they screwed up my phone system and billing. Only to have them buy our local phone company, and be forced to do business through the monopoly they in effect HAVE in the Houston area, at the end of it all. Now its stupid internet system problems they have, where one customer service person has no idea what the other told you, despite their "computer system" of notes. Well, I don't want U-Verse, never did, and have to suffer the inconvenience because AT&T has no customer service in the long run.

I got a postcard today, announcing that I am eligible for a payment from the Settlement. AT&T's records showed the speed of the DSL service was limited to a rate below the maximum rate of the plan. Settlement comes out to $2.90 per month of my service. OK... I filed my claim for a check to be sent to me when it all gets settled and done. I had the option to have it credited to my bill, but I want the check.

Anyway, here is the warning for those who have AT&T DSL Service. I got that postcard in the mail today and I also got my Phone/Internet bill. I noticed my Internet service increased by $3.00 from last month's billing. I called to find out why, the CSR said, "Oh, we had several customers call us about that ERROR, I will have it credited from your bill." Hmmmm... they have a proposed settlement for $2.90 a month and at the same time, my bill increases at $3.00? Could that POSSIBLY be the way they plan to make up the money they are losing in their settlement?

How many people won't even notice the extra $3.00 increase? And for those who will notice, they will just say it was an error and deduct it? READ YOUR BILL!!!

COLUMBUS, OHIO -- Every year around the end of July I get to waste hours of my time dealing with AT&T trying to figure out what this stupid company is going to disconnect without justification. Last year I spent over 10 hours of my time trying to explain to them that my billing is automatically paid from my business account for all my services, yet they were going to disconnect me for an unpaid bill for service that no longer existed for over 1 year at an old address.

Finally, they tried to tell me it was my fault for moving, transferring my service to my new address, continuing the service, BUT NEVER CANCELLING OR TERMINATING THE SERVICE. HOW DOES ONE TRANSFER SERVICE TO A NEW ADDRESS AND CANCEL THE SERVICE COMPLETELY? Then they sent me an $80 "final bill". More wasted time from multiple calls explaining their mistake, disconnections, recalls, and transfers to wrong departments to get that straightened out so they realize finally that I do not owe them any money for the old address.

THE NEXT WEEK I GET A REFUND IN THE MAIL FOR THE BILL BALANCE FOR THE SERVICE THAT NEVER EXISTED BECAUSE IT WAS TRANSFERRED OVER A YEAR AGO. Today's stupid waste of time was calling to find out why my DSL service MONTHLY STATEMENT shows "final bill" when I haven't cancelled any service. 3 people and multiple transfers later, "disregard that statement, a computer sent out a lot of them by mistake." AT&T SUCKS.

This could be the longest it has ever take to get DSL service. I have been trying to get the service on my phone for three weeks. They said my phone was disconnected and I was talking to them on that line. The sales person said I needed to have a separate line for DSL. How stupid is that? I kept saying I want the service on the line I have now. They still set a service representative to install the new line. I told him to leave the property.

I called again they will find out the problem. During all this one of the service reps in the field is trying to get it straight, because I was HER referral. I hope someday to get DSL or I will go with cable folks. Too much red tape to get DSL. I hope that when I cancel it will not be this much trouble.

I signed up for AT&T DSL internet service, at a price of $30/month with a $36 connection fee. A friendly tech showed up, said he didn't need anything from me, and that he didn't even need to come into the house. The internet was spotty and slow, download speeds are terrible, but it does work. When my first bill came, it was for $143.96, more than twice the amount agreed upon for the month. There was a huge charge for deregulated wiring, which the tech never mentioned; there was another charge for a BYOM kit, which is not explained at all. I believe it to be for a packet they sent me in the mail with an extra cable, which I never asked for, was informed about, needed, or used.

I have since spent nearly 4 hours on the phone attempting to get in touch with someone helpful. "Please note, we are experiencing unusually high call volumes, so you may have a long wait time"." - If I hear it every time I call, it isn't unusual anymore. It's a sign that your customer service is terrible and you need to fix it) The policy among AT&T reps seems to be "I don't like this person, his problem is complicated or he is upset; I'll transfer him or hang up on him without notice." I'm currently still on the phone, on hold as I write this. Might as well use the time to post complaints on the internet and warn other consumers to stay away from AT&T.

ATLANTA, GEORGIA -- Warning: Do not do business with AT&T. They lie and cheat. They started drafting money out of our checking again 2 months after we canceled service. They bounce you from dept to dept so no one has to help you. They will flat out lie when they sign you up. Do not trust them! They are a big conglomerate and feel they do not have to be accountable for their actions. If consumers would stop using them and hit them in the pocket book, we could bring them down and make them be accountable to us, the people who made them rich.

SAN FRANCISCO, CALIFORNIA -- For the past couple of months my AT&T DSL has been going out frequently, mostly on Friday or on weekends. I have had technicians check the wiring and they invariably say it is the inside wiring. The last technician explained how I could test it myself by plugging the modem into the box where AT&T lines enter the house. When my DSL went out again this morning, I tested it at the entry point, and the test showed that I had no DSL coming into the house.

This is the third technician that has been to the house in the last six months, and I am sick of being stonewalled by AT&T and being told that it is the inside wiring when it is not. I am wondering if other people have had this same problem with AT&T.

NEWNAN, GEORGIA -- I will never do business with AT&T for phone or internet again. I recently moved, and placed an order to transfer service to my new address. The "sales" department tried to talk me into the "U-Verse" internet service, I just wanted to transfer my DSL and I was not interested in U-Verse, based on bad reviews for it. After I moved, I tried to connect to internet with no luck, called their tech support, and was informed that the grid of DSL users was full, and service was not available. After 3 calls at 45 minutes each, I think I cancelled my service that I never got. Outrageous!! I highly recommend another provider for internet and phone.

CALIFORNIA -- This months (April/2010) AT&T bill included the $3.00 additional charge for my DSL. In light of the upcoming Class Action Lawsuit placed against AT&T for slower speeds given to their customers, is right on! I have complained and complained about the extremely slow speed I have been receiving while trying to surf the web. I phoned AT&T 3 days ago and spoke to a CSR that stated that a notice was given about the price increase. Well, as I pay my bills on-line, I didn't read that little tiny fine print about the increase. I let it go.

I began thinking about it and it was really ticking me off that I have been given a price increase for this slow, sloppy, commercial ridden service! I called AT&T again and spoke to ** and told him. He said he would discount my bill the $3.00 for the next 12 months. I said, well hopefully AT&T will have their speed issues resolved by then.

After his kind service, the CSR kept asking me if I wanted to sign up for the TV, Internet, Phone bundle and kept badgering me about it. I told him I couldn't afford it as I have an antenna to watch TV and am living on $1,000/Month! He just kept on. I couldn't get rid of him! This was high pressure! I just find it interesting that AT&T is raising the rates by $3.00/mo. upon the pending Class Action Law Suit which is estimated to pay you $2.90 for their cheating! Food for thought here and where these greedy companies are taking us and it's not all to the poor house!

Geeeeeeeeeeeeesh. Thank God for **!!! I could not get my internet up for nothing. She did not say anything all the others said... from AT&T tech support orange county California: I need to transfer you to customer service because I can't pull up your dry loop number in tech support only customer service can do that. From AT&T customer service, I need to transfer you to tech support only they have the password you need to get your dry loop number. From AT&T support services, "we don't do or know the information you need to get your DSL internet working. You need to call this number..." (call the number only to hear "we cannot find land line numbers here"). And on and on...

3 hours later... "Hello AT&T is this customer service?" Yes! I am ** how can I help YOU? 30 minutes later I WAS WIRELESS AND EMAILING On my laptop On my couch! WOW! ** and I went through a few misunderstandings on my part and resetting of pass codes and a few other IP addresses and then tech service connecting to my laptop and finally getting my GOOGLE PAGE! May God generously bless you **. :)