JACKSBORO, TEXAS -- After 5 outages both landlines and cellular service out 5 hrs at a time, you couldn't even call 911! We are completely done with AT&T. The service is 1 bar poor most of the time when it is actually working! Customer service is horrible with almost intentional hang ups or transfers! No one will admit or recognize the problems and deny all!
We along with others have finally had it and switched to Verizon. The Verizon has 4 full bars of service and the customer service is a pleasure to deal with! AT&T after 15 yrs as a customer, has lost my business for good! The last year has been a horrible experience with AT&T and they just have no answers and apparently don't care about their longtime customers, by my experience! Highly disappointed with AT&T!
CANYON COUNTRY, CALIFORNIA -- Let me start with my wireless phone, I switched carriers and wanted the same service I had, a limited data plan and insurance on my phone. First, I was talked into an unlimited plan and an iPhone watch I really did not want but was told they would take the cost of the watch from my TV plan. That did not happen, they give me a credit of $25 on my TV plan but the watch is $50. Also, I just found out I do not have insurance on my phone and the screen is cracked. Next, I wanted to cancel U-verse because it is so bad and was told they could give me the services I had using U-verse for $80 per month. I had all the movie channels and internet. I accepted.
When I received my first bill it was for $185, the same price I was paying with U-verse, and when I called to ask about the difference in cost no one knew what I was talking about. I urged them to listen to the recorded call, that they are always warning you about, but was told they did not have access to the recordings. So, that meant they would have to take my word for the pricing discrepancy, they didn't. Now, I am stuck with a $165, they gave me $20 off my $52 internet bill for my trouble and a $185 cell bill. I am totally disgusted with their shady business practices and will switch to someone else as soon as possible.
MIAMI, FLORIDA -- I started my application for a service but did not send it. After having some answers from their customer service chat on att.com decided not to go with the purchase so I did not send the form. Just yesterday my credit monitoring service notified me that AT&T actually did a hard inquiry on my credit meaning once they got mine SSN on the second page of the form they started using it to inquiry about me. It is incredible. I'll complain about this and take actions accordingly. Any data that you enter in a multiple page form should not be used by any company until you hit the final "SEND", after the final review, until then IT IS MY DATA. That is illegal.
BREA, CALIFORNIA -- Roughly two months ago, I went to the Brea retail store in order to become an AT&T Wireless customer. Leydi ** was very very helpful. In my personal opinion, Leydi ** is the number one employee at the Brea retail store. When I walked into the Brea retail store around 12:30 in the afternoon on Monday, July 10th... Leydi greeted me by name. Leydi ** is truly an asset to the Brea retail store and to the AT&T Corporation. Leydi ** should be highly commended for her helpfulness and for always providing excellent customer service.
I walked into the Brea retail store around 12:30 in the afternoon on Monday, July 10th because I wanted to put myself on a lower rate plan for my cell phone service. Anthony ** patiently helped me explore all of the options that were available to me. Anthony ** should be highly commended for his helpfulness and for providing excellent customer service.
ALISO VIEJO, CALIFORNIA -- I have four devices that are no longer on contract. We have been loyal customers for over 20 years and we paid the $125 penalty per device to get out of the contract—all of which were up in 2 months. We have also paid any outstanding payments due for all of our devices. American Express has confirmed that the charges have gone through. We were sentemails regarding 3 of our 4 phones after 48 hours. One email said that there was an upgraded made within 14 days. Not True.
Another phone said that it was out of contract and didn't need to be unlocked. NotTrue...but not complaining. Another phone said that it was under contract still and payments were outstanding. NotTrue. I have called customer service, and they are not able to tell me why our phones have not been unlocked. They told me to speak to a manager in the AT&T Store in Aliso Viejo. They tried to help and then finally said that they were not allowed to help me. I cannot get through to anyone that can help me.
I have been re-routed to sales multiple times and have been hung up on. (Please know that I said nothing to warrant that kind of treatment. I believe that they were equally frustrated and just gave up.) I also was told that a manager in the Mobility Department would call me within one to two hours. It never happened. It just seems that AT&T is too big, for any reasonable customer service. It has now been over 72 hours. What am I to do?
SOUTH CAROLINA -- AT&T came to my door to sell me their DIRECTV and internet service. The guy was nice but completely misleading. He made it seem like I was getting a quote and could decide whether or not to take it later but he was actually signing me up for the service. It took me three phone calls to cancel the service and three weeks later I am still receiving phone calls, letters, and text messages about someone coming to set up the service. I didn't even have their service yet and I've had a terrible experience. I was reassured on the phone that I wouldn't be contacted again even though I have been. All I have to say is that someone had better not show up expecting to install anything.
ROGERS, ARKANSAS -- You will see that they will tell you anything you want to hear to get you to sign up for their multi-year contracts, while they have no intentions whatsoever in honoring what they told you on the phone. You will notice that they will NOT discuss anything over on-line chat, that you could hold them accountable for in the future. You will see you will be forced to call and at that point you will have no way to prove they said what they said because only them have the ability to "record this conversation for quality purposes".
AT&T Uverse, internet, phone, all service are SCAM ORGANIZATION designed and engineered to deceit and fool you into signing the contract. You may choose to ignore this warning. Go ahead if you must see for yourself (at your own expense). There is a reason why thousands of customers here have given them 1 star. Good luck.
OMAHA, NEBRASKA -- I called 1 month ago and made changes to my account, 1) cancelling a line, 2) made my account unlimited. Well I went online and paid the bill in full. Then over the weekend I kept getting text messages from AT&T saying I went over on my data. Well I was at a funeral and couldn't look into it.
After getting another text this morning I decided I'd better call. I find out they didn't make any of the changes I was guaranteed had been made. I argued with the lady I'm not gonna keep paying for a service that I'm not paying for. I'm not gonna pay for something I have called and cancelled already. All their calls are recorded yet they refuse to pull a call when it's not beneficial to them. Terrible service that overcharges you even when you cancel or make changes.
DENVER, COLORADO -- Don't ever sign for anything with AT&T. The worst customer service, they will always trick you into paying more. The bill is always more than it should be. The retail store don't know nothing about bills, they are only trained to sale devices. They don't care if you go or stay, they will always charge you for something you did not sign up for. They gave me a deal to buy one phone and get the 2nd one for free, then I paid more than $1500. The phone is S7 and they said all I need to do is pay down payment for each phone $300 and they said I will get the down payment back as soon as I get the phone.
I got the phone. I went to the retail store to get it activated, then they told me they will apply $300 to my phone bill and the other $300 I will get at as a credit in 30 month. They told me I can pay off the phone whenever I want to but the store told me I have to wait 3 month before I pay off the phone. I waited then I paid off the phone, now it's been 8 month. They are working on making me pay for 2nd phone which was buy 1 get 2nd one free. It's too much. They have been charging me too much monthly. They will trick you into things and it's never true. Please stay away from AT&T. THE WORST PHONE PROVIDER EVER.
ELMHURST, NEW YORK -- What a disappointment! AT&T was always known for their outstanding customer service which is why I have been a loyal customer for about 20 years. But lately I have been extremely dissatisfied! About 2 months ago, I decided that I was done paying so much for their services and walked into the store ready to disconnect my account, the AT&T representative gave me a different plan in order to save money. He guaranteed that I will not pay more than $131 a month (taxes and fees included)!
Well, I get my first bill and, to my surprise, it was over $200, unacceptable! I called and complained, and got my bill to what it was supposed to be, and the woman I spoke with told me that this should not happen again, my bill should not exceed $131. GREAT, so I thought, until I just saw my bill this month... Granted, it was $148 this time (not quite as much), but that's not the point.
So when I called, yet again, Alicia was not helpful at all… I know that $18 is not a big deal, and yes, I can just pay it, but that's not the point. I refuse to pay an extra $18. Alicia refused to make the adjustments, so I told her that I no longer want AT&T's services. It's so sad that a multi-billion dollar company is so hard up on $18, that they rather lose a long term customer… Needless to say, I am done with AT&T!!! That being said, what do you guys recommend? Sprint or T-Mobile?