AT&T Wireless Consumer Reviews - Page 3

NEVER, EVER use AT&T! Get out while you can! Not only did they force me to pay off a $700 iPhone contract after my husband died, they've now locked me out of my phone for 4 days because I switched to Verizon. My phone is completely paid off, mind you. They just locked it because I switched to Verizon. And no matter how many times I call them, they claim that it's an automated system and they'll get to me whenever they get to me to unlock my phone. Completely unacceptable. IF YOU DON'T HAVE AT&T, BE GRATEFUL - and NEVER make the mistake of going with them. If you do have them, get out before it gets worse for you!

RALEIGH, NORTH CAROLINA -- Switched from Verizon to AT&T in July 2016. Sales guy promised $650 rebate for porting my number(s) over to AT&T ($1,300 total). When that credit did not occur, I called customer service, and they tell me it must have been an unauthorized third party dealer as they never made that offer. Which was exactly on the AT&T website during June/July 2016.

When my contract expired, I called in August 2018 to ask for a final bill, and they tell me that although my contract was 24 months, the phones are on a 30 month contract. Yesterday, October 4th, I went to an AT&T store in Midland, MI, to pay the remaining hostage fees in order to unlock my numbers. Took care of that, the representative gives me a website to unlock my phones. Nope!!! As I called AT&T yet again, customer service says no, you owe us $11.24 in late fees!! Refused to put a supervisor on the phone, first name only (Melanie). So I paid them their eleven dollars and walked next door to T-Mobile, and literally saving $101 per month with faster speed and unlimited data.

DO YOURSELF A FAVOR AND DO NOT USE AT&T!! Unless you enjoy weekly harassment, endless reminders of next month's bill via text/phone/email, and your bill amount changing every month. A literal two year NIGHTMARE with these clowns. And they do not care one way or the other.

MARYLAND -- AT&T Wireless is a scam. They are the most overcharged company with the worst customer service ever. I have had phone service with them for years. I found a cheaper company and switched my contract and I am still receiving bills from them. I also signed up for a free iPad that the associate told me would be a one year contract and then it changed to a 2 year contract. They charged me a early termination fee for 70$.

If you want great customer's service that does not include them telling lies about the products don't go here. I went from having a 120$ Bill to a 50$ unlimited bill. I will never go back to this company. I would rather talk on a house phone or no phone at all.

AT&T provided good service and accurate billing for my cell phone for many years. In late August 2017, I added AT&T Internet Service. Every month since then there have been repeated billing errors and confusion which have necessitated lengthy monthly phone calls to AT&T. In January 2018, AT&T's unfair billing practices went a bridge too far. AT&T billed me for this month and billed me again for December, despite the fact that my bank has established that AT&T cashed my check for the December 29, 2017 bill on December 20, 2017. I have called AT&T 4 times in the past 3 days.

I have reached AT&T call centers in the Philippines, Guatemala, and Mexico City. I have received misinformation and bad advice. The last call center representative demanded that I give him my bank account number, over an unsecured phone line, to a stranger in a foreign country, who works for a company that has already cashed my check and failed to credit it to my account.

When I explained that I had no confidence in AT&T's accounting procedures or their ability to maintain the confidentiality of my banking information under the awkward circumstances, the AT&T representative in Mexico City did, at least have the good grace to say he understood my concerns. Perhaps I shall be able to find a live human being at an AT&T office or facility in the town where I live who will help me resolve this matter.

JACKSBORO, TEXAS -- After 5 outages both landlines and cellular service out 5 hrs at a time, you couldn't even call 911! We are completely done with AT&T. The service is 1 bar poor most of the time when it is actually working! Customer service is horrible with almost intentional hang ups or transfers! No one will admit or recognize the problems and deny all!

We along with others have finally had it and switched to Verizon. The Verizon has 4 full bars of service and the customer service is a pleasure to deal with! AT&T after 15 yrs as a customer, has lost my business for good! The last year has been a horrible experience with AT&T and they just have no answers and apparently don't care about their longtime customers, by my experience! Highly disappointed with AT&T!

CANYON COUNTRY, CALIFORNIA -- Let me start with my wireless phone, I switched carriers and wanted the same service I had, a limited data plan and insurance on my phone. First, I was talked into an unlimited plan and an iPhone watch I really did not want but was told they would take the cost of the watch from my TV plan. That did not happen, they give me a credit of $25 on my TV plan but the watch is $50. Also, I just found out I do not have insurance on my phone and the screen is cracked. Next, I wanted to cancel U-verse because it is so bad and was told they could give me the services I had using U-verse for $80 per month. I had all the movie channels and internet. I accepted.

When I received my first bill it was for $185, the same price I was paying with U-verse, and when I called to ask about the difference in cost no one knew what I was talking about. I urged them to listen to the recorded call, that they are always warning you about, but was told they did not have access to the recordings. So, that meant they would have to take my word for the pricing discrepancy, they didn't. Now, I am stuck with a $165, they gave me $20 off my $52 internet bill for my trouble and a $185 cell bill. I am totally disgusted with their shady business practices and will switch to someone else as soon as possible.

MIAMI, FLORIDA -- I started my application for a service but did not send it. After having some answers from their customer service chat on att.com decided not to go with the purchase so I did not send the form. Just yesterday my credit monitoring service notified me that AT&T actually did a hard inquiry on my credit meaning once they got mine SSN on the second page of the form they started using it to inquiry about me. It is incredible. I'll complain about this and take actions accordingly. Any data that you enter in a multiple page form should not be used by any company until you hit the final "SEND", after the final review, until then IT IS MY DATA. That is illegal.

CALIFORNIA -- AT&T deserves ZERO stars! They locked me in with a free phone and 30 month contract on May 21, 2017 and by June 26, 2017, I was threatened my service would be disconnected and I would have to pay a restoral fee and late fee. Yes, ONE month after signing the contract! I hadn't even received a bill in the mail and on June 26, 2017, they threatened to disconnect my service if I didn't pay. I was shocked but didn't want my service disconnected or the fees so I paid that same day. I explained I never even received a bill. They gladly took my payment and stated not to worry because my phone was not disconnected, I would not get charged the "restoral fee." LIES! Today, 7/30/2017, I noticed a $35 restoral fee and a $5 late fee. When I called AT&T, they said too bad, you must pay because they sent me notices. UNBELIEVABLE! Two months in with AT&T and already regret signing with them!! Well, 2 months down, and 28 months to go to be released from this prison!

BREA, CALIFORNIA -- Roughly two months ago, I went to the Brea retail store in order to become an AT&T Wireless customer. Leydi ** was very very helpful. In my personal opinion, Leydi ** is the number one employee at the Brea retail store. When I walked into the Brea retail store around 12:30 in the afternoon on Monday, July 10th... Leydi greeted me by name. Leydi ** is truly an asset to the Brea retail store and to the AT&T Corporation. Leydi ** should be highly commended for her helpfulness and for always providing excellent customer service.

I walked into the Brea retail store around 12:30 in the afternoon on Monday, July 10th because I wanted to put myself on a lower rate plan for my cell phone service. Anthony ** patiently helped me explore all of the options that were available to me. Anthony ** should be highly commended for his helpfulness and for providing excellent customer service.

ALISO VIEJO, CALIFORNIA -- I have four devices that are no longer on contract. We have been loyal customers for over 20 years and we paid the $125 penalty per device to get out of the contract—all of which were up in 2 months. We have also paid any outstanding payments due for all of our devices. American Express has confirmed that the charges have gone through. We were sentemails regarding 3 of our 4 phones after 48 hours. One email said that there was an upgraded made within 14 days. Not True.

Another phone said that it was out of contract and didn't need to be unlocked. NotTrue...but not complaining. Another phone said that it was under contract still and payments were outstanding. NotTrue. I have called customer service, and they are not able to tell me why our phones have not been unlocked. They told me to speak to a manager in the AT&T Store in Aliso Viejo. They tried to help and then finally said that they were not allowed to help me. I cannot get through to anyone that can help me.

I have been re-routed to sales multiple times and have been hung up on. (Please know that I said nothing to warrant that kind of treatment. I believe that they were equally frustrated and just gave up.) I also was told that a manager in the Mobility Department would call me within one to two hours. It never happened. It just seems that AT&T is too big, for any reasonable customer service. It has now been over 72 hours. What am I to do?