SEATTLE, WASHINGTON -- I booked a Range Rover (or similar) on 12/16/2019 on the Auto Europe Website. I paid in full the total amount of the booking which came to 773.21. I was provided a receipt and the full details of the rental and agreed to them. When I arrived to the car rental place on 12/19/2019 (In Germany) they said they only had 1 car available for me and it was a much smaller Hatchback vehicle and that it would be $70 more. I told them I needed something bigger and after going back and forth I reluctantly took this 1 car they had for me.
While the attendant walked me out, their lot was FULL of SUV'S, I again told the attendant I really need a bigger car. He barely spoke any English, but he radio backed to the front desk and shook his head no and points to this tiny hatchback. 3 People and 6 suitcases, it was so uncomfortable but we were in a foreign county, what were we going to do? Walk. We had about 30 hours of driving to do, that's why I really wanted the bigger vehicle. I never got a receipt from the car rental place.
Our trip was fine and I returned the car, the car lot worker noted that there was no damage and we left to fly home. Fast forward to January 6th I get billed for an additional $1,792.87. Bringing my $773.21 car rental to a total of $2566.08. The one and only car they had for me had a upgrade charge of $949.65, and I was told it was only $70 more. This is a blatant rip off and taking advantage of someone when they don't speak the language. If Auto Europe kept my reservation like they should have, I never would have been charged for a ridiculous car I didn't even want.
PORTLAND, MAINE -- Be very careful in renting from AutoEurope, what may sound like a too good to be true price, is exactly that - not true. Seek for full disclosure of any added fees/other charges that you could be charged at the end of the rental. I was quoted a super great rental price for a rental during a business trip to Germany. A few days after returning my credit card was hit with a second charge. The two charges total made the rental cost more than double what I was originally quoted. Upon contacting AutoEurope I was told the first charge was for time & mileage only and the second charge was for the local charges. Expecting one cost and having it turn out being more than double is not how I like to do business.
PORTLAND, MAINE -- Rented a car for 10 days in Italy through Auto Europe. There was a 2 hour wait at the counter in Rome. Then the car they gave us was Fiat diesel. It stalled every time we went through a roundabout. The return in Milan was awful. The car rental counter attempted to charge us another 40 Euros because our contract was with Auto Europe and not Avis Italia.
Two months after returning home we were charged 40 Euros several times by Avis Italia. The representative with Auto Europe refused to get involved. We disputed the charges with American Express and had them reversed. Now 12 months later Avis is claiming we have 4 speeding tickets that have accrued penalties and interest for a year and they are charging our American Express card again. I feel that since Auto Europe is the representative for Avis Italia, they should have communicated with Avis and gotten the copies of traffic violations in September 2018, not June 2019. Now the fines are outrageous amounts. There is absolutely no customer service with Auto Europe. Do not ever rent a car with Auto Europe!!!!
They are horrible. We used them to book a car in Italy. Budget was the car service we used. When we arrived we were told that we had to purchase additional insurance at a cost of $800.00. The woman insisted that even though my paperwork said we did have coverage, we really did not and would be responsible if car was damaged or stolen. We felt forced to agree. When we returned I submitted to Auto Europe my complaint and they did nothing about it. We were told we signed the contract to pay the fees so there was nothing they could do. I will never use them again! Be careful.
This company will most definite scam you, add addition charges, rent cars that are filthy, broken seats, & smell. The staff at the “customer service” (not!) is rude & dismissive. We received a $490 charge on our card after we returned home for “drop off fee” & taxes! Use a reputable rental car company directly NOT this broker who does not stand behind their customers. The rates may be less up front but you will pay more in the end. HERTZ or AVIS are reliable.
ROME - LEONARDO DI VINCI AIRPORT -- When traveling to Rome Italy recently my sister and I had a very bad experience with Auto Europa at the Leonardo da Vinci Airport. The reservations were booked through Expedia and under Thrifty Car Rental. Upon checking in we were told that the reservations were with Auto Europa which is affiliated with Thrifty. We were told to proceed to the garage to pick up the vehicle. We went to the service booth to check in and were told the car was parked in a certain location and they were rude and did not retrieve the car for us. No one inspected the car with us and signed off on it for any prior damages.
Upon leaving, I noticed the indicator light on the SUV was on for the back latch door not being closed. I remember I had to slam it several times before it would lock. It was overcast and dark in the garage, and the car was black. We noticed when we got to our destination the next day that there was a dent where the back door latch was located and that was why we had trouble closing it.
Upon leaving the same airport that we originated from, again, no service agent and we used the drop box and indicated the problem with the back latch door on the SUV we rented. When my sister received the bill from American Express there were several additional charges unauthorized on her credit card from Auto Europa amounting to $3000. She was not contacted by Auto Europa about the addition charges. She is in dispute with the credit card company and the charges were reduced to $1000, which still is not the original agreed upon charges. I think this company is a scam artist and I would not recommend using this company to anyone in the future.
PORTLAND, MAINE -- I went online to rent a car. I wrote down four quotes from Hertz, Enterprise, Alamo, and Dollar. All of these quotes were within $75 of each other. I 'discovered' Auto Europe online. I explored its rates and found them to be significantly less than all of the others. I began the process of completing a rental (charge card to be charged upon finishing… unlike the others). I went to the final step to see if any 'hidden' fees appeared. They did not. At the very last step, before completing the process, I called the number I found online from my home telephone, which is **.
I asked the agent why Auto Europe's cost was so much less than the others. It had raised a red flag for me. I was told that by renting through AE I avoided paying several of the "fees and miscellaneous charges" because AE's contract with the auto renters specifically excluded those fees and charges.
I asked for further clarification on this matter as it seemed strange to me that if this was true, I had not heard of AE previous to this occasion. I was assured that I had nothing to worry about, and that I would in fact be paying the significantly lower total amount. The agent then added something to the effect of, "If this does not prove to be true, call me back and we'll make it right." He then went on to give me his name and extension.
I completed the rental online. My charge card was charged the agreed upon rate 48 hours later. Upon renting at the airport I was charged an additional $161.07 by Hertz, the actual Car Rental company. The agent at their desk put in considerable time and effort to try to 'solve' the issues I raised, but in the end could not find a way to avoid making the charges. She advised me to call Auto Europe after the trip.
I called Auto Europe Customer Service this morning. I was told to try to dig up the name and number of the agent I'd contacted originally. I did. I sent it and a long explanation to them via email. After a Class A Runaround, I was offered a $25 discount off my next rental with them. If I had not been so angry, I'd have laughed out loud. In the end I asked why anyone should bother to rent through them and there was no answer. It cost me a great deal of time and effort, and an extra $15 (their cost exceeded the cost of a direct Hertz rental by this amount).
LONDON -- I give them one star just because I have to give a star in general. In a real life, they deserve 0 stars!!! I booked a car with them when went to visit friends back in UK. Was flying from NY and as told called from the terminal when arrived. I was instructed to go to the bus stop number 23 and someone will pick me up shortly. I was really happy as I arrived before time and thought I'll get to my destination quicker (which is brilliant after a long flight).
Unfortunately, that's not how my experience with this company ended. I was waiting for an 1h30 at this bus stop, waiting for someone to pick me up and calling the office every 15mins. I was tired, thirsty and in need of the bathroom but couldn't move from designated place. It was getting dark and I saw that the office at Heathrow airport closing at 10pm. Finally, after me calling and nagging, the driver picked me up, but he didn't say a word to me. Neither hello. NOTHING.
We got to the office which was packed with people. I was really tired and agitated and asked if they still expect me to queue after keeping me waiting for that long but they just gave me dirty looks. Finally, when my turn came up it came out that the company won't lend me a car as I don't have some DVLA no. Fair enough, I didn't read Ts&Tc's and took it for granted that each rental company has the same rules. I was rushed out the office just before 11pm because their opening hours are until 10pm and left in the middle of nowhere.
I called next day to complain and the guy and the phone was super rude and was blaming me for not having my DVLA no. As I said, I know it was my fault and I can appreciate it, but I was complaining about poor customer service I received from the company. Same night I went to Enterprise who gave me exactly the same price with last minute booking and the whole process took less than 15 mins. Staff was super friendly and understanding. If you ever want to book a car, STAY AWAY FROM AUTO EUROPE!!! Not worth your time and they won't save you any money!
PORTLAND, MASSACHUSETTS -- I purchased a voucher from AutoEurope for a car I rent in Italy but an unpleasant surprise was waiting for me upon arrival. Our flight was delayed and when I stopped by at the car rental counter and presented my voucher I was told that my car was rented to another customer. Their policy is that if you are late even by an hour your voucher is invalid. That is the biggest "hidden" thing. It is not written anywhere in the 3-page voucher contract. I have paid in full for my 10-day rental and it did not guarantee me a car! Stay away from AutoEurope.
MADRID -- We rented with Auto Europe at the Madrid Spain airport May-June 2015. They gave us a car with bald tires, bad engine, and later we found engine empty of oil. We tried to get them to give us another vehicle and they refused saying they didn't have any other. Bald tires put our lives in danger. Engine dies several times in heavy traffic where we were almost hit several times and persons yelled and screamed at us. We complained about the Auto Europe Headquarters and they just gave us the standard sorry but refused to compensate us for such dangerous, unsafe and rude behavior we experienced at the Madrid Airport.
The Madrid personnel barely spoke English. They just wanted to push us out the gate with this unsafe and dangerous vehicle. The whole company only cares about money not customer service. The Madrid personnel very prejudice towards this American and Asian looking wife. We were treated terrible. First time we ever used Auto Europe. Worst treatment we have received in Europe in 35 years. Don't let cheap rates endanger your life. They do not care. They only care about getting their money.