They are horrible. We used them to book a car in Italy. Budget was the car service we used. When we arrived we were told that we had to purchase additional insurance at a cost of $800.00. The woman insisted that even though my paperwork said we did have coverage, we really did not and would be responsible if car was damaged or stolen. We felt forced to agree. When we returned I submitted to Auto Europe my complaint and they did nothing about it. We were told we signed the contract to pay the fees so there was nothing they could do. I will never use them again! Be careful.
PORTLAND, MASSACHUSETTS -- No Rental... No Refund. My flight was delayed, rental agency gave away my vehicle. There was a issue with the arrival time and I arrived late for my pickup. Auto Europe refused to provide me a refund claiming it was passed the scheduled pickup time. $500 lost, $1000 for another rental car. Rental car company stated they are not charging Auto Europe, and the customer service representative admitted they are pocketing the money. Never use these people, they are unethical, they exploit their terms of service, and their customer service department is rude and disrespectful.
SHANNON AIRPORT IRELAND -- I rented a car and paid in advance to Europcar for 5 days. I had to change the reservation - reducing the number of days and eliminating a drop fee which cost me an extra $57 dollars. When I picked up the car getting insurance cost me and $313 more bringing to grand total for 5 days to close to $700. So when you see rent in Ireland for $16 a day, it is a big bait and switch. I will certainly be looking to other rental companies. Beware!!
VENICE -- They are offering at their website insurance. I thought it was similar what you get for car rentals. I paid it. When I went to pick up car, nobody knew anything about it. And later it just covered "wrong fuel" and some other nonsense. Finally car price was more than double what I paid in website. Bad experience.
LONDON -- I give them one star just because I have to give a star in general. In a real life, they deserve 0 stars!!! I booked a car with them when went to visit friends back in UK. Was flying from NY and as told called from the terminal when arrived. I was instructed to go to the bus stop number 23 and someone will pick me up shortly. I was really happy as I arrived before time and thought I'll get to my destination quicker (which is brilliant after a long flight).
Unfortunately, that's not how my experience with this company ended. I was waiting for an 1h30 at this bus stop, waiting for someone to pick me up and calling the office every 15mins. I was tired, thirsty and in need of the bathroom but couldn't move from designated place. It was getting dark and I saw that the office at Heathrow airport closing at 10pm. Finally, after me calling and nagging, the driver picked me up, but he didn't say a word to me. Neither hello. NOTHING.
We got to the office which was packed with people. I was really tired and agitated and asked if they still expect me to queue after keeping me waiting for that long but they just gave me dirty looks. Finally, when my turn came up it came out that the company won't lend me a car as I don't have some DVLA no. Fair enough, I didn't read Ts&Tc's and took it for granted that each rental company has the same rules. I was rushed out the office just before 11pm because their opening hours are until 10pm and left in the middle of nowhere.
I called next day to complain and the guy and the phone was super rude and was blaming me for not having my DVLA no. As I said, I know it was my fault and I can appreciate it, but I was complaining about poor customer service I received from the company. Same night I went to Enterprise who gave me exactly the same price with last minute booking and the whole process took less than 15 mins. Staff was super friendly and understanding. If you ever want to book a car, STAY AWAY FROM AUTO EUROPE!!! Not worth your time and they won't save you any money!
We were forced to rent from another company because the company with whom Auto Europe told me they had booked a car in Saint Lucia said they had no cars at all, and would not for days! The last minute car rental cost us far more than what the same would have cost if we had booked ahead with them instead of AutoEurope.
Upon returning home and complaining, we received almost no response, and in the end asked my credit card to reject the charge from Auto Europe. To only refund instead of offering to pay the difference in charges incurred (for a less nice vehicle than originally booked) left me concluding there is no reason to go through AutoEurope. They take the funds in advance (unlike most car rental companies) based upon a competitive price, upon which they do not then hold themselves accountable to deliver on.
Post rental I called Auto Europe about the option of dropping off in a different city. It was determined the location would not be open on the specific day so the representative suggested I could return it on an earlier date. He stated the car agency would charge an additional fee for the location change. He had more than enough opportunity to honestly point out there would be no refund yet he failed to mention Auto Europe would not refund for the difference of a shorter rental.
I called upon return to find the full charge and the manager said it's states on the agreement on 'page 3 half way down mid paragraph no refund'. All well and good after you get an agreement. So Auto Europe enjoys the economic windfall from the agencies refund to them. I learned during the auto rental agency during pick up I could have received a better deal directly from them.
AUSTRIA -- We have had the worst experience with Auto Europe in our travel history. Hidden charges, rip-offs, extremely poor customer service which put you on music most of the time, too many negative experiences to enumerate. Auto Europe is really a company which main business Philosophy is to rip off their customers as fast as possible and then to get rid of them even quicker. We can only recommend all prosperous customers to stay away as far as possible from Auto Europe. Going by train or going on foot is even a better idea than booking a car with Auto Europe! NEVER AGAIN!!!
MAINE -- Thrifty Rental Car in SDQ Las Americas Airport is a ripoff. Purchased voucher from Auto Europe, they are also part of the problem. Arrived at 3:00 A.M., no one at counter. Apparently, they staff another office up front. Staff coerced tire and window insurance of $80.00. Refused phone call to Auto Europe. Auto Europe and Thrifty refusing refund. Both con artist companies. Beware!
UNITED KINGDOM -- Very bad company. We used this company in December on our holiday in Dubai. Worst experience of my life. We arrived at airports and expected a car ready waiting for us but the man at the desk start demanding more money like double the price we already paid. Start ringing back Auto Europe in UK. Made huge phone bills (£150). On the end we have to go to company next door and got car. Since then till today didn't get my money back and different excuses every time I ring. They are liar. Don't trust them!