Auto Europe Consumer Reviews - Page 2

Post rental I called Auto Europe about the option of dropping off in a different city. It was determined the location would not be open on the specific day so the representative suggested I could return it on an earlier date. He stated the car agency would charge an additional fee for the location change. He had more than enough opportunity to honestly point out there would be no refund yet he failed to mention Auto Europe would not refund for the difference of a shorter rental.

I called upon return to find the full charge and the manager said it's states on the agreement on 'page 3 half way down mid paragraph no refund'. All well and good after you get an agreement. So Auto Europe enjoys the economic windfall from the agencies refund to them. I learned during the auto rental agency during pick up I could have received a better deal directly from them.

AUSTRIA -- We have had the worst experience with Auto Europe in our travel history. Hidden charges, rip-offs, extremely poor customer service which put you on music most of the time, too many negative experiences to enumerate. Auto Europe is really a company which main business Philosophy is to rip off their customers as fast as possible and then to get rid of them even quicker. We can only recommend all prosperous customers to stay away as far as possible from Auto Europe. Going by train or going on foot is even a better idea than booking a car with Auto Europe! NEVER AGAIN!!!

WORLD WIDE -- I wish I had checked this site before "reserving" a Mercedes E-Class for a day trip in Croatia. I went through the hassle of arranging a luxury car for my family to make a four hour trip between cities. Instead of a luxury Mercedes Benz, we ended up with the most economy of cars called a "Spoga Rapid". No idea what this car was but it was missing a hubcap and had no upgrades. We had no choice though. We had to get to our destination. By the way, there was no discount given. I paid almost $400 for this piece of you-know-what for less than 24 hours.

SANTO DOMINGO -- BEWARE DISHONEST PREDATORY COMPANY. I had made online reservations to pickup a rental vehicle for a vacation to Santo Domingo with Auto Europe which I paid with my USAA Credit card for the Sum of $123.34 online. Prior to my trip I called up USAA credit card services and was assured the car was fully covered for damages but I would still need to purchase additional Liability Insurance to cover other vehicles in case of an accident.

When I arrived in Santo Domingo on June 7, 2014 to pick up the vehicle the sales representative at Auto Europe asked if I would like to purchase the additional Liability Insurance to cover other vehicles for additional sum of approximately $118 which I agreed to. When the printed invoice was handed to me it had a sum of $2500 total with no explanations to the costs. The clerk told me that it was only a deposit and that only $118 dollars would be charged to my account once the vehicle was returned but nothing on this invoice stated this policy.

I told the clerk that I was not comfortable signing a blank invoice for $2500 especially when the vehicle is covered under my credit card and I am simply asking optional liability coverage. At this time I told the clerk I was not comfortable with the transaction and that I wanted a refund. He assured me that he will cancel the transaction but I still landed being charged. THIS IS A VERY DISHONEST PREDATORY COMPANY WHO WILL TRY TO ROB YOU AT ANY COST. BEWARE.

OXFORD -- I will never book with this company again, usually I book direct from the airport. I needed a car for the next day for my 2 kids to go to Peppa Pig world as we were visiting family in the UK. I thought I bought full insurance cover which was actually pretty pointless as it is not recognized by the partner companies. RIP OFF. This was not made clear enough, my advice is not to use the company and to book direct.

In phoning the company and then speaking to a manager, I spoke to a very condescending man who clearly informed me it is a US based company that did not have to follow EU and UK legislation. This is of course false. Do not rent a car from them go direct. Customer service is appalling, and the product and service a rip off.

UNITED STATES, WASHINGTON -- We entered in to a contract with Auto Europe for a van for European vacation. Paid in full up front. The van we were given in Italy was in terrible shape (two pages of damage notes) and most troubling was that both front tires were down to the cords. After filling up with air each day I finally went to Florence and traded in the van - even they agreed it was unsafe.

Here is the bad part, after I dropped off the van in France I was charged an additional nearly $1000 for allegedly turning in the vehicle a day late, empty and charged AGAIN for the drop off at another location. Auto Europe has been completely unhelpful in resolving the issue, claiming that I need to take this up with my credit card company and/or Europcar. The contract with them is basically worthless. This has been a horrible experience. Beware - understand that if you go this route you are getting a third party that won't help resolve any issues with the rental.

This company will most definite scam you, add addition charges, rent cars that are filthy, broken seats, & smell. The staff at the “customer service” (not!) is rude & dismissive. We received a $490 charge on our card after we returned home for “drop off fee” & taxes! Use a reputable rental car company directly NOT this broker who does not stand behind their customers. The rates may be less up front but you will pay more in the end. HERTZ or AVIS are reliable.

AMSTERDAM, MISSOURI -- Rented vehicle from Auto Europe.
Was charged for Road tax and Airport tax without it be made clear at the time of rental.
I have rented many times and never had these surprises.

PORTLAND, MASSACHUSETTS -- No Rental... No Refund. My flight was delayed, rental agency gave away my vehicle. There was a issue with the arrival time and I arrived late for my pickup. Auto Europe refused to provide me a refund claiming it was passed the scheduled pickup time. $500 lost, $1000 for another rental car. Rental car company stated they are not charging Auto Europe, and the customer service representative admitted they are pocketing the money. Never use these people, they are unethical, they exploit their terms of service, and their customer service department is rude and disrespectful.

SHANNON AIRPORT IRELAND -- I rented a car and paid in advance to Europcar for 5 days. I had to change the reservation - reducing the number of days and eliminating a drop fee which cost me an extra $57 dollars. When I picked up the car getting insurance cost me and $313 more bringing to grand total for 5 days to close to $700. So when you see rent in Ireland for $16 a day, it is a big bait and switch. I will certainly be looking to other rental companies. Beware!!