CHARLOTTE, NORTH CAROLINA -- Bank of America refused to reverse charges from Community Legal Center, a company that defrauded me. Basically, Bank of America is an accessory to the criminal fraud described below. In billing disputes, B of A sides with the merchant 99.9% of the time, even when they have a stack of consumer complaints against the merchant. They make it very, very easy for dishonest merchants to rip people off. I would not recommend B of A to my worst enemy.
This legal center is a total scam. They advertise a one hour consultation for $50 every Saturday on a drop in basis. Then they ask for your credit card to charge the $50 fee to and then start charging your card for additional charges BEFORE they even give you your consultation and without your authorization for these phony charges. If you ask your credit card company to reverse them, they will produce documents with your forged signature. If you show them ANY documents during the consultation, they will claim they copied them at a cost of $23.75 per page.
The consultation is supposed to include a brief review of legal documents related to your legal issues. However, if the attorney asks even a single question on any legal document you are showing them, this becomes another fee over and above the consultation at a rate of $95 per one minute question. All their quotes and legal agreements are on a huge database and it takes them all of two minutes to pull up these pre-prepared forms and put your name into the quote or the agreement but this very brief service becomes a $200 fee.
And if you, the customer, complete any legal forms on your own WITHOUT asking the center's employees ANY questions, the time YOU spend filling out the forms becomes billable time. Gee, I bet tax accountant wish they all could charge clients for preparing their own tax returns!!! These folks are charging $275 an hour for having the customer fill out their own forms with no assistance.
DON'T EVER APPLY FOR A BANK OF AMERICA CREDIT CARD... EVEN IF IT GIVES 0% APR FOR 10 YEARS... That's the advice I have for all our friends who are looking for new credit cards. This credit card has given me more pains that any other credit cards I have. I have cancelled this card now and wish to share my experience with you so that you don't make the same mistake.
The Customer Service: First the customer service is not at all accommodating. These people are rude (especially if you talk of cancelling their service). I expected them to be nice at least when I was about to cancel my credit card but they never were.
Partners in the game: Bank of America has many other small units working under its banner like "PRIVACY SOURCE AUTO ADVANTAGE". And these agencies have all the rights to access your credit card without your permission. These two companies had charged $99.89 and $79.99, each for no apparent reasons. When I called my credit cards company (Bank of America), I was told that they don't handle these charges and I have to talk to these companies myself. I was given toll-free numbers to call these guys (the customer service is only on the weekdays, when we have no time to call), somehow I managed to call these guys.
First, they wouldn't be able to find my account, after a lot of hassle when they did they give me some bogus records of my registration. And guess what? I was registered and I was charged but I didn't know my account numbers. I felt helpless and was being robbed. After I told them the situation that I am not a registered member and please refund my amount they agreed to do so in the next statement and never did. I had to call them up again to go through the same hassle. Even this didn't work. At the third time when I was really angry these people managed to refund me partial amount $54.99 and $62.99. It took couple of calls more to get my money bank.
The Big Brother (Bank of America). I would not have had cancelled the credit card and written this review if that was the end of the things. Bank of America had charged me the APR on these amounts and wanted to refund me that amount of APR. But they did not agree. And I got so upset that I cancelled my credit card (05/26/2005).
Still not the end of the tunnel. After cancellation I asked them how I am going to make the payments. They said "you will receive your statement and will pay it as you have been doing." But to my surprise I did not receive the statement for June, which I have received around 7th or 8th June 2005. So I called them on 26 the June to see what happened, just to find that I was charged $39.00 late payment fee charged to my account.
I requested them to cancel my late fees (since I pay my bills regularly, and this time since I had a partial fault of not calling up the company to find out how much my payment is?) and will pay the full amount immediately. At this time they said that since the statement was in fact mailed to me and it's not their fault so I HAVE to pay the late fee.
As of today I have paid the full amount, and filed a complaint to BBB and writing this review. But I am really, really angry with kind of bully credit cards company. I feel that middle-class consumers like me always get this crap and the credit card companies always escape.
FLORIDA -- I had a BOA Visa since 1982, yes 1982... I had a 12k limit. The last 5 years have been hard on me financially, but always paid card balance was around 9k. I maybe have been a little late here and there but nothing too bad. Finally business improved and I paid off the card. Over a few months. One day I went to use it to find out they canceled it... No letter or anything. I was in shock. Of course when I called they claim they mailed me a letter and I could not talk to anyone who cared or would do anything... I love how they waited until I paid them in full to cancel my card. Moral of the story I would not be so fast to pay them off. I love their loyalty.
NATIONWIDE - WE ARE IN FL -- Over 13,000 points are missing from our Mycruise Points from our Royal Caribbean Cruise Line credit card serviced by Bank of America. When I noticed that points were not adding up, spent hours going back through statements. Called BOA and they said they could not help me because I did not know my password - have had the credit card since around 2007 and have never called about any problems before... and have no idea what my password is.
Also, "security" said I failed her security questions(???). She said she can't keep asking me questions that I can't answer and offered no other help. Thought I could solve the problem by visiting a local branch but they had me waiting over 30 minutes and had to leave. I have never had such a problem with my Discover card and am going to go back to using Discover full time. But, I need to fight for my missing (stolen?) points. Amazing BOA stays in business.
CHICAGO, ILLINOIS -- Don't sign up for any Bank of America products! I was a customer of theirs for over 15 years. I used to spend a lot on their card, but now mostly spend on AMEX due to much better card benefits (approximately 80k a year of spend). BoA apparently decided to cancel my credit card and only send a letter notice, which must have looked like their other general marketing as I didn't open it.
One day it gets declined, so I called up to ask why. They said it was based on my credit profile. Which seems odd considering I know what my credit profile is and how much credit I'm able to obtain if needed and how much I have with other financial services organizations. Bottom line - don't sign up for any BofA credit cards. There are way better benefits with other cards and obviously way better customer service. LOOK ELSEWHERE!
DOVER, DELAWARE -- I opened a credit card account with Nations Bank in 1988. Nations Bank was bought by Bank of America sometime in the next 10 years after that. I used my credit card for a few years, always paying at least the minimum payment and then I voluntarily closed it in the early 2000's. Since that time I have been paying down the balance until it got down to $409. Now, after I pulled my credit report, it shows up as a Charge Off and they never notified me!! It's not like they couldn't find me because I have had the same address and phone number for over 12 years.
They took two payments from me under false pretenses (by not telling me it was Charged Off when I initiated the calls) and now won't zero it out or take it off my credit report. Bank of America credit cards services suck!! Don't open a new credit card with them. They received our tax money for the Bailout and treat us like crap!! Even their employees admit that they didn't get a raise or good health insurance as part of the Bailout - only the fat cat CEO's profited from our taxpayer bailout.
I called today to replace a lost credit card, at which time they asked a bunch of questions almost like I was applying for a credit card all over again. They decided that even though I have had this card almost 4 years and have never made a late payment, and frequently paying double my minimum that just because I had some medical bills on my credit they would close my account. This is just one of the many problems I have had with them in the last several months. They do not value their customers and don't care how long you have been with them. They will screw you over every way they can, as frequently as they can.
Unless you like having a bank who takes advantage of you with their fees, and apparently has you do a credit application when replacing a lost card and will close your account if you don't meet their expectations DO NOT open an account with them. My accounts would already be closed if their closest branch wasn't 45 minutes away (glad I opened the account in high school thinking "well they're a national bank surely there will be at least an ATM wherever I go to college").
DALLAS, TEXAS -- Because of reduced income from my former home (now a rental property because it didn't sell when my job transferred out-of-state), I proactively sought a mortgage modification on my primary residence. I am current on my mortgage, but knew I needed lower monthly mortgage payments. My credit score was ~780. I started a trial mod, in which you make reduced payments for 3 months. During that time your payments are held in a separate account, and the mortgage company reports you as 30, 60, and 90 days late on your regular mortgage payment.
Even though you make the trial payments as instructed, the missing "normal" payment is considered "derogatory". Here's where Bank of America gets involved: I have 3 credit cards with them, due to bank mergers. B of A conducted a "review" of all my accounts because the trial mod caused a derogatory item on my credit report. B of A closed 1 card account, and reduced my available credit on the other 2 cards to a few dollars over the outstanding balance.
In 15 minutes BofA damaged my FICO score in 3 ways: 1. I went from using approximately 29% of my available BofA credit, to 99%. 2. My total available credit (on my credit report) was reduced to 75% of what it used to be. 3. The account they closed was a long-standing account, so the average "age" of my credit became lower. All these things damage my FICO in a big way.
My credit score will now be in the "fair" category, so I won't be able to get new credit or a reasonable car loan. I can't repair my credit until I reduce my indebtedness by over half... But B of A told me they will continue to reduce my available credit as I reduce my balance, preventing me from remedying the situation. This will further reduce my FICO, and when they eventually close the other 2 cards, it will be a MASSIVE FICO drop.
My payment history is perfect with B of A, and I ALWAYS pay more than the minimum payment. 2 of the 3 cards I always paid in full. This is how Bank of America "rewards" its excellent customers. I can't close the 2 remaining accounts and get a different credit card without further damaging my credit.
And now this credit score is preventing me from changing the terms on my rental property's mortgage (even though I am current on it too, just like I am current on all my debt). My new low FICO score caused by Bank of America's impulse reaction to the trial mod program definitely paints a different picture of me... EVEN THOUGH I STILL HAVE NEVER PAID LATE NOR BEEN A NON-PAYER FOR 20 years.
If you speak with BofA credit department, DO NOT REVEAL if you are in process of getting a mortgage modified. They will automatically close all your zero-balance cards and remove your ability to use your cards that have balances. DO NOT REVEAL THAT YOU ARE IN THE OBAMA Home Affordable PROGRAM!!! Bank of America will cut you!!!
WILMINGTON, DELAWARE -- I had two BofA credit cards although I'd forgotten I had two as I got divorced six years ago and only had one in my wallet. I heard somewhere that if you didn't use your credit card the bank would cancel it. I am 63, single, self-supporting, and self-employed. I've worked hard to build up my credit score. Approx. four months ago I used the credit card already in my wallet to make a large purchase at Lowe's so I wouldn't have the card canceled. I never got a bill. Right after 30 days was up, I called them and they told me I didn't owe them any money. I thought maybe I'd mistakenly used my USAA credit card.
In Sept. I got a notice from credit watch that my credit rating had changed, from 730 (good) to 680 (fair). BofA had reported me delinquent on two payments on my credit card. I called them and they told me I didn't owe them any money. I asked them to run a search. She did and said she would fax me a letter saying that I don't owe them any money. That was approx. 9/16. I didn't receive a fax so I called back. This time the person ran a search and found my bill. I paid it off over the phone. I asked to have the two late notices removed from my credit card and he said he couldn't but he was transferring me to customer satisfaction and they would.
Instead I got a rude woman who determined that the address on that card was wrong which is why I didn't get a bill. That was when I figured out what happened: I had one credit card in my wallet, I moved, the other credit card not in my wallet managed to get to my new address. I thought it was a replacement for the card in my wallet which I'd already charged on so as not to lose my card (I hadn't used either card for anything in over two years).
I cut up the card in my wallet not realizing there were different numbers and put the, what I thought, replacement card in my wallet so when I was calling they were looking up the wrong card number and I didn't know it but I did repeatedly ask them to search for any debt I might owe BofA and they said they did from the very first phone call. The rude woman corrected the address and after I paid it off, I closed the account.
I asked her to reverse the bad credit ratings and she said she'd have to transfer me which she did to an even ruder man who told me it was my fault and they'd do nothing, even after I asked him and he acknowledged the number of times over months that I'd called. He said it was my problem not BofAs. He was rude, saying he wouldn't reverse anything. I hung up and called back and got a nice woman, explained the entire story, she immediately reversed the late payment complaints and then said she needed to ask me some questions. I agreed and answered her questions. Since my credit limit was $57,500 on the card I had left I figured she was going to reduce my limit.
At no time did she give any reason for asking me questions. Then she put me on hold, came back, and said she was closing my account because I don't make enough to have a credit card with them. Nothing in my life has changed since they issued the two cards with high limits. I told her I make good money but am self employed so a lot of what I earn does go to overhead but I live where I work so it's not that bad. She said that was too bad. I then asked her if I could close the account and she said, "No," the she'd made the decision so it would be recorded that way.
I said she knew that would ding my credit and she said she did know that but she wouldn't let me close the account, she was going to do it. I hung up in tears. I am the one who called them repeatedly to pay a bill they couldn't find. I am the one who had a card with a $57,500 limit and the other was also high, and I had no balance, except that one bill, on either card. I am the same responsible person they gave two high limit credit cards to less than six years ago. Now I have no cards with them which is good because I'll never do business with them but they have dinged my credit and been very unfair to me.