CHARLOTTE, NORTH CAROLINA -- We had Bassett den furniture for years. It withstood five children and numerous pets but it was time for a change. We purchased 3 chairs, two ottoman and a couch from Bassett. We love the designs the decorator picked out. But the quality is poor. We returned one ottoman because the fabric pilled after only a couple of months. It was a struggle to get Bassett to listen but after accusing us of putting our "workboots" on it and claiming that we had mistreated the ottoman after two or three months. They took it back.
We paid extra for firm cushions but did not realize that only applied to the couch. The fabric on two of the chairs is already showing signs of wear after barely two years. The covers on the arms of the chairs fall off because there is not enough fabric to make them useful. Very disappointing. I would not buy anything from them again.
VIRGINIA -- I have a set a furniture that I purchased under a year ago that is already falling apart. Poorly made. The seat cushions are separating. Bassett came and inspected my furniture and they are planning to replace the seat cushions but with the same cheap cushions. How disappointing! And the pillows that came with the couches are crap! Flat after the first mouth.
They're not covered by any sort of warranty so the man that inspected the couches told me to go to a fabric store and buy new filling, or fill one pillow case with two cushions. REALLY? What trash. I paid too much money for such a bad product. I could've bought furniture from anywhere but chose Bassett because of furniture that I had in the past that was great and lasted a long time, but with time comes cheaper materials and shoddy work.
GREENSBORO, NORTH CAROLINA -- I was excited about going to Bassett and having the design experience with the reveal room etc. I gave them a budget... One using some existing furniture and one using their Bassett furniture. Well on the day of the "reveal" they had my stuff laid out on a back table, not in the reveal room. They had me running all around the store saying if we use this fabric here then this and that. I thought maybe somebody else was in the Reveal room... But no it was empty and I did have an appointment. Then to top that off they gave me a price 50% more than my budget.
Now any good sales person knows that if you "wow" someone you can generally get them to spend 15 to 25% more... Not 50% more and not even wow them with the advertised experience. I walked away being very polite that I would get back with them and feeling just a little guilty. However when I got home and discussed with my husband and a few other people I began to get upset. How dare they ask for me to spend that kind of money and won't even give me the basic service advertised. Most of us know Bassett is overpriced from the start but are willing to pay within reason for the attention... that I was not afforded.
ATLANTA, GEORGIA -- I was so excited to purchase a gorgeous Contemporary Trestle Table from Bassett and it was delivered to our home on Oct. 15th, 2015. We ordered the walnut finish top for the table. It's a darker finish. Within two meals on the kitchen table, it had scratches on the tabletop. Simply sliding a plate along the surface of the table leaves marks. I was shocked that it was scraping. I've bought much cheaper tables in my 25 years of buying furniture and none have ever scratched like this.
I called the store to see if they had any recommendations on what I could do to prevent this in the future, as far as adding protective coating or anything else. They basically told me to put a tablecloth on the table or only use placemats.
So a word of warning. No coloring, no reading, no sliding of glasses is allowed if you purchase this table. It's only to look at, not actually use. The store offered no other explanation except, "that's what it recommends in the guidelines." Geez. Not impressed. If you buy one, only use it in an area you don't use much. It's pretty, and only meant to be looked at. The only solution may be to strip the whole top down and refinish it properly.
NORTH MYRTLE BEACH, SOUTH CAROLINA -- Within the first couple of months of owning this piece of junk furniture it started falling apart. The frame became loose and the pillow cushions went flat. Bassett took possession of it for two months to repair it and the same thing happened again. However, we were out of our one year warranty. Seriously, there is absolutely no stuffing on the sides of the rocker at all. Strictly a wood frame. And, the same goes for the leg rest and I have to sit on pillows because the seat cushions sink in so far and I am not kidding! Poor, poor, poor construction and horrible customer service. Absolutely, the worse customer service I have ever experienced.
HIGH POINT, NORTH CAROLINA -- My home was flooded from top to bottom! I was going to do my rounds in my area as we have many furniture stores. My first stop was Bassett. I was welcomed, assigned a designer, Ashley ** and I never had to go to another store. Beautiful showroom, professional receptionist, and my designer was topnotch. I left my floor plans with her, came back 4 days later, taken to the reveal room, and I was in awe of the beauty that was created. My budget was $22,000.00. She came in at 18,421. I would recommend Bassett Furniture to everyone and Ashley's talent goes far beyond what I expected.
ORANGE, CONNECTICUT -- I informed the Bassett sales representative that I was looking for a solid wood table. She told me that their custom tables are solid hardwood and have a special infinity coating to prevent damage. The table was received damage on one leg, in addition there were a few odd white marks on the table. The white marks were actually chips where the table appears to be de-laminating and the table is not solid wood. I received this table on Oct. 30th and the issue is still not resolved. Bassett will not accept any returns. I had a furniture maker come in and evaluate the table and he stated that the table is constructed with poor materials, and is veneer not solid wood as I was told.