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Lie to the Customer to Make the Sale
By -

SURPRISE, ARIZONA -- I went to the Best Buy store in Surprise Arizona and spoke with ** in the camera department. I explained to him that I was going to be buying 2 Canon XTI cameras. One for myself in February for my birthday, and one for my wife in May for her birthday. We want to take a photography class together and this would also enable us to share lenses and other accessories. ** told me that if I was buying 2, he would sell them to me at $100 off the normal price. He also said that I could buy these at 2 different times.

I then asked him about using a coupon that I received for 12% off any purchase for my birthday. He said that I could use that as well. Well, I went to the store on February 17th to get my camera (my birth is the 20th). **was not there so I spoke to another guy in the department. He said he couldn't make any deals and got the acting manager **. When I told ** about the deal ** was going to make, he said he couldn't help me. When I asked what I thought that was not the type of customer service that I would expect from a store such as Best Buy, he shrugged his shoulders with a cocky grin on his face and said "Oh well" and chuckled about it.

Then he said if I bought 2 cameras that day, he would give me the same price. I told him that my wife's birthday was in May and I wasn't prepared to buy 2 that day. He again chuckled and said "Oh well". I told him that I had found the camera at another store for $629 and he agreed to price match that store. But when I got to the register, they wouldn't let me use the 12% off coupon. When I called their customer support line, they said that the acting manager was trying to work with me because he would let me buy 2 cameras at that time for the price ** promised.

But I feel like that is like holding me hostage by making me make a purchase that I wasn't financially prepared to make. This ruined my birthday and has resulted in Best Buy losing a long time customer. I have made in the past year alone, over $3000 in purchases from Best Buy. 2 computers, an XBox, multiple games, controllers, movies, etc. and I will never go back there again. Congratulations Best Buy on setting an all time high in lows for customer service.

Nikon D 70
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MARIN CITY, CALIFORNIA -- I purchased a Nikon D70 from Best Buy on June 28 2004 plus an extended guarantee. For the first five months this camera was the most fantastic camera, then all of a sudden almost all the pictures came out over exposed.
I took about 300 pictures (This is an average day of picture taking for me), over 60% were over exposed so I sent the camera in for repair. It came back in about two weeks.

The problem was still there but better. But as time went by it got worse so I sent it back again for the second time. It came back again with the same problem so I sent it back for the third time on Feb 14, 2005. At this time, I have had the camera a little under eight months but it has been in for repair for over six weeks. At this point I'm fed up and do not care about this camera. It is a lemon (I have been looking at another camera, a Canon EOSd20 W/17/85 lens).

I went to Best Buy this last Friday March 4, 2005 and they told me the camera was junk and they had contacted their corporate office for the OK to junk it. I called again March 5th, the same answer - IT'S junk. I paid $1300.00 for this camera. I was happy thinking I could get another camera at this point. Well this morning I returned to Best Buy to get an answer. The camera was shipped to me March 1st, 2005 - days before they told me they were junking it (at this point I'm confused (Junked)?(Repaired)?

I was told if it still did not work they would have to evaluate it and I would have to wait for there decision if they would credit me for the camera or not (THIS WILL BE THE FOURTH REPAIR). I do not know if I should purchase another digital camera at this point or wait. We are expecting a grandchild any day now and I will have to purchase one at that point one way or another. The Camera that I want to get is over eight hundred dollars more but they do not seem to care at all.

In July we are going to Europe. Not with that Nikon (I hope). Less expensive things returned or repaired I give them a ten, but higher end thing like my camera I give them a (1). Talking to them is like talking to a blank wall. Trying to help me, no way. I do not know what more I can say but a very unhappy customer at this point.

Best Buy Defrauds
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THOUSAND OAKS, CALIFORNIA -- Promises made to accept product (Nikon Camera) for return was not kept. Personnel lied, made false statements and cheated. Purchase made with promise gift returnable after Xmas. When returned Jessica returns manager tore seal to open box and tore top of box. She then pointed to tear and said the tear she just made shows the box was opened. Brandon stated by phone camera could be returned after Xmas but after Jessica went over to him and whispered something he came up and denied what he had said.

Letter to Bradbury Anderson CEO of Best Buy sent, certified, restricted delivery with return receipt was received by him per return receipt but never answered. Customer service at Best Buy is non-existent. Honesty and good will are words they obviously don't teach. Out of pocket $500. Hope someone has more sense than to patronize this dishonest and uncaring business.

Bad Customer Service on an Insignia Camera
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I received the Insignia camera model NS-DSC7P09 as a Christmas gift last year. The camera display was blank when I turned it on and now it won't turn on. I called Insignia 877-467-4289 and the lady told me I needed the receipt. Advise that it was a gift. I still have the original packaging because Best Buy has to have that. Can't Best Buy scan the unit and see when it was purchased. Seriously this is a bunch of **. How good is a warranty if they won't stand by it. Very disappointed and upset. Don't purchase Insignia or shop at Best Buy.

Return Policy
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Our business purchased online a camera from Best Buy. Out of the box it did work. It would take pictures but we could not download them to the computer. We called (and we got transferred all around the place) for a return but were one day past the day for a return. They told us to work with Kodak. We called and had the same run around but they agreed to send us a USB cable. It did not work.

We called Best Buy Customer Relations. We were told they could not help us because "you purchased it from Best Buy Online". The return policy is 14 days. Now we have a $150 dollar camera that is junk. The chances of a camera not working out of the box is so slim and Best Buy was very, very stand behind the 14-day return policy. They stink!!

Terrible Return Policy
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STERLING, VIRGINIA -- I bought a Canon mp620 printer from Best Buy on the 13th of June for $160+tax.. While surfing online, I saw that Amazon was selling the same for $99.99.. So I took my "UNOPENED" box back on the 18th of July but the store guy refused to take it back.. It was just a couple of days past their 30-day policy and my item was unopened.. I expected a little bit consideration.. These guys are terrible.. The products are overpriced and customer satisfaction means nothing to them.. I will never ever step in that store again.. I'm just so furious.

Price Match
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NEW YORK CITY, NEW YORK -- I went to Best Buy on Broadway and asked for a price match. When I entered the store, the salesperson told me the competitor are B&H and J&R. Then she found out B&H was selling the camera $40 less. Three other managers came and they told me they'd lose money if I snatched the camera for that much less. For expensive items (the camera is $499 at Best Buy) they go case by case. In this case, they couldn't match that price.

My brain froze for a minute but woke up again when they started to act extremely unprofessional and quite obnoxious. The three salesmen looked like punks... Stood and acted really weird. I felt extremely uncomfortable and left. I will never go to broadway best buy again.

Number 1, they do false advertising and lie to your face with idiotic excuses. It was such a big waste of my time. Number 2, the sales people were bunch of rude and young punks. When I left they were laughing and shouting. I should have called the police on them... Shame on you Best Buy. For everything! Don't go there. And if Best Buy is reading this, please do us a favor -- send a manager to that store to sort these guys out!!!!!

Re Stocking Fees
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OCALA, FLORIDA -- I purchased a Nikon Cool Pix camera and left for a vacation. This camera was not performing to a decent satisfaction in regard to its focus on insects (being a nature photographer this is critical). I struggled to get it to work but it took 20 pictures to get 1 good one!! SO I attempted to read the directions of the manufacturer. It WAS IN SPANISH ONLY!!

When I went to return the thing, they charged me a restocking fee, plus I purchased two cards of "film" and a battery which are no good. They charged me $60.00 RESTOCKING FEE SO THE WEEKEND COSTS ME OVER $150.00 TO HAVE A JUNKIE CAMERA FOR TWO DAYS. THIS IS UNACCEPTABLE WHEN THE DEVICE IS NOT GOOD!!

Extended Warranty and Customer Service Stink
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MEMPHIS, TENNESSEE -- Long story short: I purchased a Nikon Camera from Best Buy in February of 2005 and purchased an extended warranty that lasts till 2009. I was assured that it covered "anything" that happened to the camera. Well here it is - April 2008 and the camera dies. We take it to Best Buy and the Geek Squad sends it off to "Precision Camera", a third party company, for repair. So far so good. Well two week later we get the call. "Sir, your camera has corrosion which voids the warranty." I immediately call Best Buy corporate and the "run around" begins.

Here it is two weeks later and I'm on the phone with the 5th supervisor who says quite frankly that they are not going to replace the camera. Even though the camera is covered under humidity, which causes condensation, which produces water which they say is what caused the corrosion. When I tell them that scenario, they say "Sir, we're not covering your camera no matter what else you say." Then I find out from a person at Precision Camera that there is a second warranty offered that would have covered this damage.

So I ask a second supervisor who says "Since it wasn't offered when you bought your camera, you can't buy it now and we won't offer you the warranty because you're not qualified for an upgrade." This is completely disrespectful of me as a customer and consumer. I really need some advice on who I can contact as far as vice presidents or CEOs. Right now I have a call into the operations manager at the local Best Buy. I'm waiting on a return phone call.

Lousy Customer Service From Manager
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My daughter (15) & I have spent many hours researching digital cameras for her as she has been a photography fanatic for a while... We have to drive an hour & a half to the Big city (Fayettville, AR) and knew which cameras we were interested in. Some shops were out of stock & some I just won't buy from. We ended up trying Best Buy, and not only would the manager honor sale prices on the one we wanted, but she made a comment on if my daughter didn't like the color of her favorite that she should spray paint the thing ($250-400 range mind you).

Then she asked why my kid wasn't in school (she's home-schooled). The other service people were of no help and the store never even acknowledged the manager was in the wrong when I complained... I have written to Corp and told them they lost more than my business that day.

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1.0 out of 5, based on 4 ratings and
25 reviews & complaints.
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7601 Penn Ave. South
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1-800-369-5050 (ph)
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