Best Buy Geek Squad Consumer Reviews - Page 4

My computer (as I was told) had an infection. I went to Best Buy because we have done quite a sum of business here in the past, including two business's personal and grandchildren we have just this year spent over $7,800.. The people were all new, looked and acted like high school help, by that I mean experience-wise, today. I guess you have to explain each breath. My computer was to be done on Sunday evening. I waited till Monday mid morning to call the young man told me, "We are waiting for you to bring us a cord." WHAT when were you going call me?

Secondly if you go into a coffee house for coffee do they ask you to bring your cup? You are running a business and don't have the tools to carry out your services. But you have my money. Tried to speak with a store manager. Got an ass. manager (maybe). She told me "oh no that person made a mistake they are working on it and will call you when it is done." I have tried again to get a store MANAGER or district manager to no avail.

Called corporate. After waiting 6 minutes this person had me go threw all of the previous events. It sounded like she put me on hold or something. When I quit talking there was silence then she said what do you want? I said "are you crazy (as a figure of speech)? I have just explained this whole ordeal to you. I want my computer of course." She said "if you would quit calling me names." I said "wait a minute that's one of the big problems in this world today."

Can you believe this what kind of a business is this, no store manager no district manager. But they do have a cocky representative at corporate and my money. As many people as I have sent to this store over the years is only a small part that I will tell about this experience. STAY AWAY from Best Buy in Montrose, Ohio. I am now 6 days behind in my work but that will be my problem .

GURNEE, ILLINOIS -- I updated my phone with Best Buy Mobile instead of my phone servicer because of the prices. I was happy with my phone until the speakers when out and I had no sound. I paid extra to get the Geek Squad Service Plan for the phone and thought this was a good decision given all the features they offered. I took my phone back to Best Buy and was told they would have to send the phone off to be fixed and to check back in 2-4 weeks. I asked if everything on my phone would still be there and was told that nothing would be erased from the phone because the issue was with the speakers.

Then I checked back and was told I had to wait a month from the day I brought it in to get any updates on the status of my phone. So I went back to Best Buy a month later only to be told they were escalating the problem to try to get me a new phone and again I would have to come back. On the third trip to the store I was told my phone was fixed and I took it home. As soon as I got home I noticed that there were wires sticking out of the phone and the screen (which slides up) didn't slide up at all and was stuck.

I also found that everything was deleted from the phone. I had no phone numbers, no pictures everything was gone. I took the phone back to the store (after only having my phone back for about 8 hours) only to be told I would have to send the phone back out for repairs and possibly wait another 4-6 weeks for them to try to fix it. I told then to cancel the service plan because I didn't want to wait another month for something else to be wrong with the phone. I will never buy anything from them ever again.

FRANKLIN, TENNESSEE -- This is a report on the Best Buy store in Franklin, TN. I purchased a remote car starter as a Christmas gift, fully understanding installation was on a first come, first served basis. Therefore, I was the first customer in line on December 30, 2010.

Five hours later I receive a call from the Geek Squad telling me as a "Heads Up", the car may not be ready until the next day, that he (the person calling) would come in before store hours and try to complete the job. He said "they had been busy that day answering the phone and being pulled away to do other jobs". Or, my other option was to come back, pick the car up, and return for installation on another day. He, the installer, said he would call later that day, if, in fact, the install was made.

So, I decided to go by the store and see what the circumstances actually were. Not surprisingly, upon walking into the store, my car was not being worked on. Work was being done on another vehicle, pulled in behind me... and... I saw customers who were behind me in line earlier in the day, driving away with their installation complete.

I wasn't happy, so went into the store to speak with the manager. Of course, he was "too busy" and unavailable, so I was stuck with the Operations Manager. I explained all of it and the response was not "I'm sorry, let me handle the situation"... or anything resembling customer understanding or appeasement. It was "Let me go back and get their side of the story". He came back with another set of excuses, including "the tech who took the car was not trained to install a remote starter"..yadayadayada. And, he again gave me the option to pick the car up and return. Instead, I told him emphatically to let me speak with the store manager.

And that's where it got even more disappointing. **, the manager, didn't give a damn about me as a customer, only giving additional excuses. There was no consideration of my delayed installation, the fact I was lied to, or the fact my car was not being completed. I barf on that store. So I got the car, returned the merchandise and will never set foot in those stores again.

CALGARY -- SO my whole ordeal started 2 weeks ago. I bought a brand new HP laptop 3 months ago. 2 weeks ago my power adapter died, wouldn't work at all or charge the computer. So I took it in, they ordered a new one from HP since I was still under manufacturer's warranty. When I dropped it off I asked them to also take a look at a black screen that was coming up at start up, something about a C Disk? They said they would get it fixed. When they called 5-6 days later for me to pick it up, I went only to find that the black screen hadn't been taken care of, so I left it for another 2 days.

When I picked it up this last Sunday and brought it home, I tried to Skype with family and found out my webcam wasn't working. Everything was working perfectly when I took it in 2 weeks prior, what the heck was going on now? Not only had I had ridiculous customer service up till then, but my computer was in worse condition then when I took it in. So I took it in AGAIN, just last night to get them to fix the web cam, yet again I had to fill out all the paper work and explain what had happened up till that point.

They said it was fine they would take a look at it and fix it by today. This morning I get a phone call that there is a virus on my system and it has to be restore. Okay, I just want my laptop working, do what you have to do, I thought this was the end of my drama. NOT, I just got off the phone with the Best Buy Geek Squad manager.

Apparently, my system can't be re-stored and has to be sent to the HP factory or whatever, and I wouldn't get it for 2-3 weeks. Not only am I a two weeks behind in my work, but now it will be another 2 weeks before I get my laptop back. I have never received such bad customer service, and been more disappointed in a company. I am beyond frustrated.

BOISE, IDAHO -- I took my Laptop into Best Buy due to it becoming infected. I was told it would take 2-3 days being there was a back log from Christmas. One and one-half weeks later it was still not ready. I spoke to the Geek Squad manager and she assured me it would be ready for me that evening. I was to pick it up at 5:00 P.M. When I arrived they could not find it. I was told they had 99 computers in the back. Anyway it was still not ready. Being it was a 2003 I was told I should get a new one and that it was like "an old car with a lot of miles."

The Geek squad guy took me in the back to look at new Laptops. I just wanted my computer fixed. I waited another 1.5 hours and still nothing. I picked it up the next day. The $200.00 diagnostic charge was reduced to 69.99. I was told the computer was on borrowed time but still to purchase Webroot for 39.99. I asked if Best Buy has stock in Webroot and the Geek just looked at me. If you notice all around the Geek Squad area there are boxes of Webroot sitting around. I am glad for some refund but still feel as though I was treated poorly and ripped off.

I took my Laptop elsewhere. For $65.00 it is perfect and should last me another 4-5 years. Moral of the story - Best Buy is criminal in how they overtly lie to people and steal their money. Best advice is to stay away from them. You have been warned so heed the advice.

Oh, I also saw a man bring a 32 inch flat screen TV back while I was waiting. He told the clerk he didn't open the box due to one end looking as though the staples were out and it may have been tampered with or opened before. He received a new TV in an unopened box which he checked over well before accepting. When the man left the clerk put some tape over the top. He reduced it on the sticker but he never offered the man returning it the lower price. Go the picture?...

TUPELO, MISSISSIPPI -- I purchased a computer from Best Buy on May 4 and also spent 140.00 extra to get virus protection and extended service. By May 18 the computer has a virus, which made me question the installation on the virus protection since the computer had been used very little up to that point. I took the computer in on May 18 which was a Monday and was told it should only be a day or two at the most that the repairs would be done.

BUT I had to pay an additional 140.00 to re-install the virus protection! I was told it only protected against 95% of viruses. They didn't mention this on May 4th!! I think for 140.00 there should be some kind of warranty!!! I felt like this was unfair since I had just got the computer and felt like they were screwing me out of 140.00. Anyway, by Wed I still had no computer and called to see why. A lady named ** said to bring in my recovery discs and the computer would be ready by 6:00 that evening.

I took the discs in at 11:00 am on Wednesday. At 6:30 I called Best Buy and talked to a guy named ** and asked when I could pick up my computer. He said it would be a couple of days, no way to fix it with recovery discs in just one day. I told him ** said it would be ready this evening, he said ** is not a tech! I got upset and he hung up!!

So I went down the Tupelo store and talked to the manager named ** who was very helpful. She said ** would have the computer ready to 11:00 on Thursday morning. I agreed that would be fine. Well, Wednesday night at 8:45 ** called me and guess what my computer was ready to be picked up! Isn't that amazing, what was going to take several days only took about 2 hours.

Every time I called Best Buy I got a different story from a different person. I have never had another company give me such a line of bs in all my life. It was like they didn't know or didn't care if they ever had another customer come through their door. I will never ever buy another thing from their store. In the past I have purchased several items from that store including MP3 players, CDs and DVDs, not to mention the 1000.00 I had just spent on the computer. I would pay much more to deal with another store than to have to deal with the Best Buy in Tupelo, MS!

ROCHESTER, MINNESOTA -- Jan 31st, 2009, I sent my iPod to get fixed, the buttons were malfunctioning. I still had time left on my Best Buy warranty, so I had to take my iPod into Geek Squads, Rapid Exchange to get a refurbished iPod. I was surprised when it was returned Wednesday. When I went to restore it, the iPod came up with a hardware failure.

So once again, I took it to Best Buy. Before doing so I called apple to ask some questions about why my iPod was like that after supposedly getting it fixed from the Geek Squad. Apple informed me Geek Squad is not certified in fixing Apple products.

Best buy refused to believe Apple was right, and told me Apple lied. My warranty stated that if my product is failed to be replaced correctly I should be eligible to get a new product. When I took my iPod back for a second time on Feb. 6th, I informed them of this and they forced me to do the rapid exchange again. They also said that my iPod would shipped back to me by Monday. It is now Wednesday and I still do not have my iPod.

I just got off the phone with Geek Squad after rigorously complaining to get my iPod back. I will be leaving for vacation tomorrow, and my iPod will be useful for the flight. They tried to have my iPod shipped to my hotel, but with little faith in their shipping habits, I am forcing them to drive the 2 hours from Rochester, MN to Menomonie, WI to deliver my iPod.

Because of this experience, I will not get a Best Buy warranty EVER AGAIN! Especially on Apple products, advice for people buying an Apple product at Best Buy, NEVER GET A BEST BUY WARRANTY for an Apple product. Pay the extra money for Apple care, it is worth knowing your product will be protected.

DEPTFORD, NEW JERSEY -- Once upon a time I had to get my digital camera sent out through the Geek Squad to have the battery compartment repaired (thanks heavens I bought that warranty!). After 2 weeks of not receiving a phone call letting me know it was ready to be picked up, I decided to call them and see where it was. I called and dialed the customer service extension. It rang and rang and rang. No one picked up. I thought to myself, "Okay, they must be busy. I'll try back in a few minutes." I let 10 minutes pass and I tried again. To my dismay, the phone continuously rang. I even stayed on the phone for a full 5 minutes letting it ring in my ear. NOBODY PICKED UP.

I then called back dialing the Geek Squad's extension. AGAIN it rang and rang for what seemed like an eternity. I continued to call back trying to reach customer service and the Geek Squad for another 10 minutes. Finally I thought to just dial ANY extension in the store. First, I tried the CD department. The guy told me to hold on and transferred me to the Geek Squad, where nobody picked up. By this time I could feel steam pouring out of my ears and called back. I dialed the TV department's extension and the guy was nice enough to page customer service over the intercom.

They of course, did not respond. He then says to me "I don't understand. There are 5 people working over there today and there are barely any customers here." (It was 11 am on a weekday). After what seemed like a million years this nice gentleman was able to contact a manager who had to physically go over to the Geek Squad and tell them to pick up their phone. I was then transferred where a very annoyed sounding employee. He told me my camera was in fact THERE and READY TO BE PICKED UP and said he wasn't sure why no one had bothered to call me to let me know.

When I went to pick up my camera a day later, I noticed that even when there was no line at the customer service counter, not a single employee picked up the ever ringing phone. I have never called them ever again and I'd advise you to just drive the hell over there if you need a simple question answered.

CAMBRIDGE, MASSACHUSETTS -- After two weeks of "diagnosing" my computer they called and said my PC was ready for pickup. I go to pick up the computer and their diagnosis is "Labor and/or parts exceed value of unit." That's it. No the problem was that the display wasn't coming up upon boot and there was no "beep" which indicates it isn't even getting through post. The guy at the counter was clueless and told me to call 888-BESTBUY to get the details. When I called the 888 number the guy on the phone looked up my order and told me I needed a new video card (which works fine by the way) and "possible other parts" including the power supply and mother board.

They should change their name to the ripoff Squad. I wish I could say it was isolated to the local techs here but they shipped it to their service location in Ohio. If their headquarters can't do better than that then what does that say about the rest? Ouch.

SARASOTA, FLORIDA -- Do not go here!!! Save your computer! I brought a malfunctioning HP pavilion laptop into the Geek Squad this week. Instead of backing up my data (which they confirmed was intact), they ignored the order form and just reinstalled the operating system.

Five years of data, intact when I gave them the laptop, now wiped out. No apologies, no compensation, no call from a supervisor when I asked. They just said, "We forgot to get out your data and erased it by mistake. There's nothing you can do about it because you signed a waiver when you gave us the unit. Here's your machine." Horrible technicians, no expertise (a newbie knows better), the worst customer service ever. Do not risk you machine here.