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Lies / False Promises - Best Buy Can't Deliver a Simple Preorder
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RESTON, VIRGINIA -- My story of trying to get my Batman: Arkham Origins Pre-Order: Firstly, let me state that I fully understand that mistakes happen. The imperfect human condition means that no person, company, or system will ever operate without at least a few hiccups. However, it seems to me that Best Buy's atrocious handling of the shipping issues that have impacted the delivery of pre-orders for the PC version of the new Batman: Arkham Origins game goes far beyond the “unexpected error” realm and into the arena of utter incompetence in business operations. Here is my short story of trying to procure my pre-order:

I pre-ordered a copy of the PC version of Batman: Arkham Origins several weeks prior to the game's release. My order was processed on Bestbuy.com and I requested store pickup at the company's Reston, VA location (Store #297). I received an email confirmation one day prior to the game's release date indicating that my order would be ready for store pickup the following day. At this point, Bestbuy.com also indicated that my order had arrived at the store and instructed me to pick up my order as soon as possible.

The following day (October 25th) I drove to Best Buy Store #297 to pick up my order as instructed. I did not go to the store until later in the day - around 7:00PM. When I arrived at the store and provided the clerk with my order information and confirmation email, I was given nothing more than a puzzled look. Store staff proceeded to ignore my presence for about 30 minutes whilst various employees looked through their computer systems, paper records, and physical store shelves.

I was given no information regarding what was going on and was simply forced to wait until someone returned to speak with me. I ultimately got the impression that the store staff was simply waiting for me to become frustrated and leave as they eventually gave up on trying to locate my item and went about completing other tasks and helping other customers. I eventually had to re-approach the employee to whom I had initially spoken upon entering the store to inquire why no one had returned with my order.

He simply stated that my order could not be found and no one had any idea where it might be located. Ultimately, the best that the store could muster was to take down my phone number on a sticky note - they indicated that they would call me if my order showed up on a truck the following week. For the record, I have not heard anything back from Store #297 to this day.

After returning home from the store and reviewing my confirmation email, I became concerned about my ability to pick up the game from the store if it arrived the following week. I was scheduled to be out of town on business during the next week (i.e. this past week) and as such I would not be available to retrieve the item from the store. This worried me as my confirmation email indicated that my order would be cancelled and forfeited if I did not pick it up within 8 days after it had arrived at the store. Given that Best Buy's systems were indicating that my order was ready for pickup, I could foresee problems looming in the near future and thus reached out to Best Buy via their customer service phone line.

After explaining my situation to a very disinterested-sounding phone representative and having little success in terms of getting him to understand my problem, I asked to speak with a supervisor. After waiting on hold for a protracted period, I was eventually able to speak with a customer service supervisor on the phone. After explaining my situation to the supervisor, she ultimately indicated that all she could do was to “suspend” my order in her system. She indicated that “suspending” the order would prevent it from being automatically cancelled by the system and thus would assure that my order would be held at Store #297 until I returned to town and was able to visit the store.

Additionally, she noted that I would need to call back prior to picking up my order as it would need to be “unsuspended” by a phone agent before the staff at Store #297 could release my order to me. I agreed that this arrangement sounded fine and the supervisor further indicated that she would immediately send me a $30.00 gift card due to the trouble with my order. I thanked the supervisor and, after reconfirming that my order would not be cancelled (I adamantly wanted to ensure that I received the pre-order bonuses to which I was entitled), ended my phone conversation.

I then proceeded to wait throughout the week to see if I received a phone call from Store #297 indicating that my order was ready for pickup. As I previously indicated, no call ever came from anyone on Best Buy's end. During this time, I ignored repeated automated emails from Bestbuy.com indicating that my order was awaiting pickup and in danger of cancellation. Researching the issue online, I ultimately discovered a post on this forum (from **) indicating that store pickup pre-orders for the PC version of this game would not arrive in-store until “around November 2nd”. Given this information, I decided to simply wait until I received confirmation that my order is ready for pickup.

I returned home this weekend and have since continued to wait for a communication from Best Buy to confirm when I would be able to retrieve my order from the store. I have received no such information to date via any channel. Rather, even after going to great lengths earlier in the week to assure that my order would not be auto-cancelled by Best Buy's terrible order systems, I received an email from Bestbuy.com this evening indicating that my order has been cancelled and is no longer available.

It is simple astounding to me - my much-awaited and paid-for pre-order has been lost, supposedly due to my lack of timeliness in picking up my order, even before the store actually received the product that I was seeking. Just to add insult to injury, I have also not received the $30.00 gift card that I was promised as compensation for my troubles. A simply incredible display of stupidity, carelessness, and disregard!

Overall, I want to make it clear that my primary complaint against Best Buy is not the shipping delay that impacted their stores' ability to fill pre-orders, but rather the company's complete inability to effectively respond to and remediate the issue. It is just ridiculous to think that the company's order fulfillment systems are so broken that they cannot manually suppress automated emails with incorrect information, update order statuses on customers' accounts, or prevent orders from being automatically cancelled when the product is not yet even available for pickup!

Perhaps even worse, why is it that Best Buy's store, phone, and web support personnel are not able to get on the same page in terms of being aware of the situation and providing the customer with a consistent picture of how the problem will be solved? My question for the BBY forum moderators is this: why should I (or anyone for that matter) ever attempt to order anything from Bestbuy.com or one of the firm's brick-and-mortar locations again?

Why is it that Best Buy's order fulfillment systems have now automatically cancelled Arkham Origins PC pre-orders? Is no one at Best Buy competent enough to override the automatic 8-day store pickup window given the shipping issue and the fact that the orders are still not ready for pickup? THIS IS INSANE! Despite the fact that I received an email earlier this week confirming that my order would remain valid until picked up at the store (i.e. when it eventually arrives), my order was cancelled this weekend due to “non-pickup”. How can I pick up my order if the store does not have it?

I visited the store earlier today and was told that they know nothing of the problem and that there is nothing that they can do. They tried to sell me a copy off of the shelf, but this is completely unsatisfactory and I pre-ordered the game and insist upon receiving the product that I was promised (including all pre-order bonus materials - case, codes, etc.).

A further even more infuriating update. I just spoke with a supervisor from 1-888-BEST-BUY. He informed me that at this point there is nothing that Best Buy can do - my order has been cancelled and I will NEVER receive all of the bonus materials that I was promised. He went as far to quote the Bestbuy.com terms and conditions that Best Buy reserves the right to cancel orders at any time and for any reason. WHAT KIND OF CUSTOMER SERVICE IS THIS?

Even worse, I was told that because the steelbook case is in the mail being shipped directly to me, this “partial order” was still valid and I will be charged $50.00 for the case alone! What?!?!? I never agreed to pay $50.00 for a case! All that he could offer me was to place a new order for the regular version of the game and discount the price to offset the cost of the steelbook alone.

This is completely contrary to what I was told in the store today by the MoD (he assured me that I would not be charged for the cancelled order even though I would still receive the case via USPS). The phone supervisor simply shrugged this off and informed me that, “Best Buy stores have no idea how our online services operate.” COMPLETE INSANITY!

Is this company so siloed at the corporate level that they cannot even handle a simple pre-order shipping error? Ultimately, what Best Buy has done is cheated me out of the product that I ordered, charged me $50.00 for a product that was explicitly listed as free on their website, gone against their written word that their shipping woes would not affect the delivery of my product, and finally committed bait and switch in sending me the regular version of the game with no discount to speak of contrary to my confirmed order. This is the absolute last time I ever do business with Best Buy and everyone that I know will hear this story!

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Poor Service Turns in to Theft of Cellular Phone
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

OCEANSIDE, CALIFORNIA -- On the morning of July 4th my 8-year old son and I went to Best Buy Mobile at the Oceanside Shopping Mall. We were there to purchase two pre-paid cell phones (one for him and one for his brother). The Assistant Store Manager ** was helpful, but seemed very uninformed as she struggled through every step of helping us. Our concern was finding a phone that would work for calls and text and limited internet as they would always have access to WiFi.

After about 45 minutes she convinced us that Boost Mobile was the best option for us. We selected two phones (Samsung Galaxy and a Kyocera Aqua). We were told that the Samsung would get us a $50 Best Buy gift card and that it would cost $55 to activate each phone and get one month's service. After another 45 minutes to get them activated we left with two phones that we had tested in the store.

Upon getting home my sons realize that the phones are getting no service at all. Not a single bar and calls cannot be completed and texts are failing to be sent. I do some research, find that Boost Mobile is using Sprint cell towers, and I had previously known that we were in a Sprint Dead Zone. In order to use Sprint in my area (Vista, CA) you need to have what is called an AirRade that Sprint will sell you and charge $10 per month to basically use you at home internet to get a cell signal. I called Boost, I called Best Buy and neither could really help because this is listed as a covered area for Boost.

After two days I attempted to use the $50 Best Buy gift card that I had been given and was told it had never been activated (there was no mention of it on the receipt either). Called Best Buy again and they confirmed the card had never been activated. I was so frustrated at this point that I wanted to return both phones. Unfortunately, my youngest son had decided that he would just use the Kyocera as a game, so we kept that one.

On July 12th I returned the Samsung to the Oceanside Best Buy. I had been told by Boost that I could get a refund for the phone as well as the $55 that had been paid to activate the phones and that the people at Best Buy would deactivate the phone and handle that. When I arrived at Best Buy I was told that I could ONLY get a refund for the phone and the extended warranty, but not the activation. I was told I would have to go back to the store that sold me the phone to do that. I asked that he be sure to deactivate the phone and he said he would do that.

I called over to that store and the Assistant Manager who had sold me the phones was NOT in, but I was told that they COULD NOT issue refunds for the activation anyway. On the evening of July 12th at 9:28pm I decided to call the phone number to see that it had been deactivated and to my surprise someone answered the phone. When I asked who it was using the phone, the person hung up. It sounded suspiciously like the person who had issued the refund to me, who also said he was a Boost Mobile customer.

On the morning of July 13th at 10:05am I called the Best Buy Store in Oceanside and spoke to an assistant manager named **. I explained the situation, he said he would look into it and get back to me later that day. Between July 13th and July 19th I made two more calls to the phone number and both were again answered. One by a woman and one by a man.

Let me preface this by saying that I am a long time and loyal customer of Best Buy. I have spent no less than $5000 per year at Best Buy for the last 5 years or so. My wife spends as much as $10000 per month at Best Buy for business related items. She spends so much that she has a personal sales representative from Best Buy who delivers her orders to her IT department. I have never previously had a bad experience with Best Buy.

On July 19th I called Best Buy corporate and spoke to a woman named ** and a "case number" was issued. She said during the call that she would put me on hold and contact the store manager to see what could be done to trace the phone. She returned and said that she would need more time and that she would call me back TODAY in the morning. So far no call, but the phone is no longer active.

I would really like Best Buy to explain why I should be held responsible for the $55 activation and service fee on a phone that was purchased under the advice of an Assistant Store Manager. Further I would like to have explained to me how a phone that I returned was still being used a week after I had returned it. Seems to me a cut and dry case of internal theft or misappropriation by one of the Best Buy employees. They are using the service that I have been told could not be refunded.

UPDATE: July 20th. I received a call from ** at corporate today (on a Saturday) and she stated that ** (the assistant manager at the Oceanside store where the phone had been returned) had found the phone in the correct bin and properly sealed. He also stated that he had reviewed the video and found the person who had answered the phone and that they were being "counseled".

This does not explain the fact that the phone was again answered two days later, and again on the fifth day after being returned. I find it interesting that the phone was NOT deactivated yesterday when I called corporate, but today it is. Still no offer to issue a refund (or even a store credit) for the $55 for the activation.

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How to Lose a Long Term Customer over $160
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CORPORATE, MINNESOTA -- Is it any wonder that Best Buy is headed out of business?!? As a 20+ year customer who has bought tens or thousands of dollars in electronics from this national chain, I just experienced their decision to discard my patronage over $150 in warranty coverage, brilliant! In October 2011 I purchased the new iPhone 4s the day it was released. Rather than purchasing through AT&T as with previous iPhones, I decided to give BB a try at their Palm Beach Gardens Florida store.

The representative at the store talked me into purchasing the 2-year warranty coverage on the phone by comparing their coverage to what AT&T offered. He explicitly explained than compared to the carrier's coverage, BB would replace the phone due to any damage if you simply brought it into any store in any condition (damaged, waterlogged, whatever). He specifically stated that as long as it was not lost, the phone would be replaced with a new one. Guess I should have questioned further the validity of that sales pitch (don't tell me these guys don't have some type of incentive or quota to sell warranties!), but for 18 months I had no issues.

Then on a trip back to Florida in April I dropped my phone and broke the front glass. Since I was flying back to my new home in Idaho the next day, I took it in to get a replacement phone. What I experienced was the "Best Buy Shuffle", shuffling the customer off to the Geek Squad or off to the 800 number without any interest whatsoever in solving the customer's problem.

My "replacement" warranty that I was sold turned out to be a 3-day send it out refurbishment program that required coming back to the store to pick it up. Being nowhere near a BB store in Idaho, I needed a solution right then and there. After much "shuffling" that store and another Orlando BB store the next day, the district Mobile manager the next day said "no way" to a replacement phone. The solution I then found was a two-hour glass replacement at a strip mall repair facility before my flight.

Upon demanding a refund of the misrepresented warranty coverage, I was told that all they could do was cancel my warranty coverage and give me a pro-rated refund. After hours of talking to various corporate departments at the agent and supervisor level, this heretofore loyal customer was told the best they could do to keep my business was a $75 gift certificate. Once again BB attempts to cover their sales tactics by negotiating with enticements back to their stores, very transparent.

In explaining to the last corporate customer relationship representative I spoke with that they were about to lose my future business over this refusal to refund a warranty that was not used, he took a combative stance explaining that I was the one making the decision not to shop at BB in the future, not them. Who is the customer and who is the vendor? Do they think they are bestowing a privilege to let me pay them thousands of dollars for electronics?!?

Now I want to highlight my experience to the Wall Street analysts that cover BB and the BB board members. Perhaps Mr. Joly needs to hear how his policies are losing his failing consumer electronics warehouse firm loyal customers such as myself while negatively influencing my family members and friends. What is the old saying "Good news travels fast, bad news travels at the speed of light"?

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Worst Customer Service Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHANLDER, ARIZONA -- Best Buy's/Geek Squad 5 Point Pledge #4: Do what it takes to make it right. Boy has Best Buy failed this miserably. 1/30: Take my Galaxy Note 2 in for repair (GPS doesn't work at all, everything else is fine). Worked at Best Buy in Chandler, AZ, was told and I quote "Normally these phones come back within 48 hours, but the policy is 3-5 days". I made it very clear this is used for my job and that 5 days is the max I can wait as that would fall on a Sunday/Monday and I could use my phone again for my job. 1/31: I called Best Buy to check on the status of my phone, the lady said "nothing yet".

2/1: I called Best Buy to check on the status of my phone. Same lady answered and said "sorry still not in". 2/2: I called Best Buy to check on the status of my phone, same lady yet again and the answer "sorry still not here, this could take up to 5 days". I explain that It's for work and I'm just making sure it comes in on time as promised. 2/3: I called Best Buy to check on the status of my phone, same lady again and she already checked for me and told me it'€™s still not in.

2/4: I called Best Buy to check on the status of my phone, someone transferred me to the Mobile Dept. The guy takes my phone number down and tells me he is checking the status now. He said that it still isn't in and how long has it been. I say "this is day 5 and I was promised my phone back". The Best Buy representative tells me, in a very rude voice "you are just going to have to wait as it'€™s not in yet and we have no control over this€. I hang up out of frustration. 2/5: I called Best Buy again to check on the status of my phone. Today they tell me "I'm sorry it's on back order, anywhere up to 2-3 weeks for that to come in."

I've called every day for 6 days and on day 6 all the sudden my phone has a 2-3 week delay now! I spoke to the Manager ** at Chandler Best Buy. He tells me there is nothing the store can do as they don't have the power to make the call on a replacement phone. I work with ** for about 1hr and get nothing but "call Geek Squad as they can make the decision".

I call the Geek Squad, 35 minutes of being transferred around and telling my story to 4 different people I finally get a Manager who says they can help me. They put me on old and tell me "we are trying to find you a loaner phone now". I explain that I have a loaner phone (HTC Desire 4g) and it's not powerful enough for my business needs.

I spend 1/½ hours on the phone with Geek Squad for them to tell me the following: they do not see any back orders in their system (yet the local Best Buy says they see a 2-3 week back order); they do not have the power to ship me a new phone ASAP and that'€™s done by the store; they are unsure to why ** at Best Buy had me call them, he should have called them; they gave ** instructions on how to get me a new phone through the "Bridge" within 24hours. I was instructed to work with ** at Best Buy.

I call ** while having Geek Squad on the other phone, they both agree I need to work with ** as he will be contacting the Bridge for me to get me a phone within 24 hours. ** hangs up with me and calls me back after talking to the Bridge. He tells me "5 days for them to respond to this escalation". 5 days!!! I ask to speak to a store manager, he's out at lunch.

It's now 7:30pm, I'™ve been on the phone since 4:30pm trying to get a straight answer from Best Buy to find out when my phone will be as now my job is affected due to this. I talk to the store manager ** and he tells me if I don't get a replacement phone in 5 MORE days that he will write one off in store for me.

This is nice and all however I was promised 5 days to begin with, I made it very clear this is a work phone and my job depends on it, and still nothing. ** was absolutely useless and wasted more of my time. He gave me the Regional Manger's number ** which I called, left a VM and never heard anything back. I have a feeling this is the wrong number as its a girl's voicemail but I left a message anyway.

The thing I find comical about this is after my 3 hours of fighting with Best buy I get an email from Geek Squad saying my phone was ready to ship out. Did I really have to spend 3 hours fighting with Best buy when you promise "Do what it takes to make it right"? I still don't have a phone and now I'm forced to buy one at full price due to Best Buy's horrible customer service. I'm done with Best Buy as a company and will never shop there again or use their online store either. The customer service is horrible and I now understand why this company is on the verge of going under.

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Broken appliances - NO customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENNESAW, GEORGIA -- We bought a washer, dryer and dishwasher from Best Buy about a month ago. They sent me an e-mail the following Wednesday saying they would call between 7-9 PM Friday to set up a delivery time. Then they sent me the same e-mail on Thursday and again on Friday. I waited, they never called.

When I called the store on Saturday asking when they were going to deliver they said it would be between noon and 4PM that day (Saturday). I asked what happened to the call on Friday and they said that they had left a message at noon that day. The idea of this tactic is that when they tell you the time you will have no input into if you are going to be able to be there or not. It is that simple, you are either there or you don't get it.

When they showed up to deliver and install the appliances the installer was in a bad mood and swore the entire time. During the installation they managed to crack in half the drain pan that the washing machine was sitting in, scratch the face of the dishwasher, crack the pipe from the drain to the sewer for the dishwasher connection, they did not install the venting from the dryer to the outside of the house correctly (I am afraid to use the dryer for fear it will catch the house on fire) and the dishwasher dryer cycles does not work.

We have called the store several times to complain and to get this issue resolved and they keep saying that the manager will call me back and he never has (it has been 3 weeks). They keep putting me in touch with the salesman who does not have the authority to do anything. I finally found out about a division they have called the Public Defender who I was told has the authority to do all kinds of magical things (another lie).

When I called he apologized (as they all do) and then he set the wheels in motion (as he put it) to get the issue resolved. The problem is now that he is off for the next 2 days (I hope it was 2 days and not 2 weeks) and that nobody else is allowed to continue on with resolving my problem on getting a delivery time set up till he gets back on Wednesday.

I can only guess that because he is off, they are going to close all of the stores and offices till he gets back. He must be the only one with any authority to do anything. The entire company must be waiting on him for everything. When he does get back on Wednesday and tries to set up a delivery they will already be booked solid and they will schedule me for the end of the day. Also, they give you a 4 hour time window and expect you to be there waiting on them the entire time! We have done this for 3 weekends now and still have not had any results. I can only imagine how bad a shape Best Buy must be in when he goes on vacation!

The second mistake I made was putting this on a Best Buy's charge (the first was buying it from Best Buy). You have no rights to dispute this with the credit company if it is on a Best Buy card. Normally I would just tell VISA (or whoever) that I am disputing the charge and Best Buy would not get a penny till the issue was resolved. It is not worth a 10% discount when they destroy your home. Anything that I saved and more will be spent fixing all the problems they have caused and trying to get the bad appliances they supplied replaced.

If you look at the Investors Report you will see that their number one goal is to expanding into China, not to improve customer service. This is because they have ruined their reputation in this country and are hoping that the people in China will be stupid enough to accept their policies and not question their authority.

I have no idea what I can do to resolve this issue promptly since the guy handling my case is off for the next couple of days. The store manager refuses to call anybody back at any time, they will not assign my case to somebody else to resolve and they will not get a General Manager or District Manager involved or allow me to contact them.

I am guessing they want me to pursue this as a legal matter. I can while Best Buy is having financial difficulties and will soon be following the same path as Circuit City. It is my fault for not buying the appliances at Lowe's or someplace else to begin with.

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Audio Install York
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

MECHAINCSBURG/ /, PENNSYLVANIA -- Purchased car stereo with rearview camera as part to radio. Was sold on free install. Got stereo installed then told would be an additional $130 to install rearview camera. Was not told at time of purchase nor before install that camera would be an additional fee to install. Called corporate and was basically told would need to pay and nothing they can do for us. If we would have known upfront we would have purchased a different radio.

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Selling Defective Products and Not Honoring the Return Policy but Instead Enforce a Policy That Is Not Written.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROSEVILLE, MINNESOTA -- Best Buy needs to own up to its return and exchange policy. My friend just purchased a TV from them last Friday 12/18/2015. On Saturday he set it up and turned it on. The screen was blurred out with dark circles and blotches of other stripes and cloud looking shapes of colors all over it. We took it to the Best Buy in Richfield, MN on Tues. 12/22/2015 and was told he had 3 days to return a damaged item to the store after he had called twice already to confirm it would be exchanged. We went to the Best Buy in Roseville, MN (the one he purchased it from) and was told by the store manager the same thing.

However, this invisible policy is not written on the receipts or on the website return and exchange policy, or on any signage in the store. So my friend is out of money and a TV. But Best Buy is getting rich off of consumer money. I wonder what your shareholders have to say about that. I purchased a TV myself from Best Buy on Black Friday for my daughter for Xmas. It is currently wrapped and under the tree. If her TV has the same defect, are you telling me I can't return it based on a 3-day return policy that's not written anywhere? If you ask me, Best Buy is nothing but a thief. I will never spend any of my money with this company again.

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"No Exceptions" Refund / Exchange Policy Bad Business!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LYNNWOOD, WASHINGTON -- My mother fell and broke her hip and was unable to return within 30 days the Kindle Fire case that didn't fit her Kindle properly. She wasn't worried about a refund because there was another, costlier item that she wanted, so she would have been happy with a store credit. But when I tried to return it this morning for her, I was shocked when told that she couldn't even get a store credit (By the way, the item is in original packaging and is still stocked on shelves, so the store would not be losing anything by accepting it back.).

I just got off the phone with the corporate office. The person I spoke with said, "Your mother should have asked someone to return it for her within the 30 day time period." At first I was speechless, then incredulous. An 87 year old woman breaks her hip, lies on the floor for 5 hours, is finally taken by ambulance to the hospital, has surgery, is released to a nursing home where she will be spending the next 2-3 months, and she should be thinking, "Oh, I need to find someone who can return that Kindle case for me." What kind of human being is so lacking in empathy to think that this should even be a top priority for a very scared 87-year old woman who just had a life changing accident?

What kind of nutty, morally bankrupt business would operate like this? I can understand that some people lie, so I offered to bring in medical records to prove that she was unable to return it due to a traumatic, debilitating accident, but the man just kept repeating, "I am sorry. We value your business, but we have a 'no exceptions' return policy." Value my business? What a joke. I have never posted a complaint online before, not have I so vehemently wished a company out of business before. But I find Best Buy's "No Exceptions" policy inhumane and unethical. Legal, apparently, but unethical.

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Best Buy Reward Zone Personal Information Given to Thieves
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have never had problems with purchases at Best Buy, I have made a lot of large purchase and HAD a shared card with my husband a Silver Premier Reward Zone card in his name but the emails come to me. In January I started to receive receipts from a store in SC and NC. I live in New England. I called the store and said I am getting receipts for purchases I did not make, what is going on.

They give me to someone else and I was told this person is writing bad checks and returning items and getting cash back. Someone will call me back. Of course not one calls back. I call customer service explain what is happening, and told someone will call you back 7-10 days. NO one calls back. I call the corporate number to be told that this card is not in your name and you are not authorized to cancel the card.

I went around and around with this issue, calling multiple number trying to figure out why our information is on another person's purchases. I told them "We do not want our credit compromised and do not want this to somehow come back on us." NO ONE CARES at this BEST Buy corporation!

I think it was Mar 4, someone from SC store calls me asking for my husband about some purchase, and I said "don't you have this in your system that our information is on someone else's purchases?" She apologized and said she would look into it. That started me calling again starting at 11:00 am being transferred 7 times, the 7th time explaining everything again to talk to the most nastiest representative. She told me everyone information is can be compromised here. Even hers, she kept talking about herself and talking over me and so nasty and rude.

I hung up and called the Reward Zone dept. This woman was nice and understanding and understood where my concerns are, gave me a case number and guess what, I was never called back again. All the points accumulated in my Silver Reward Zone account are gone. I was going to buy appliances.

Too bad they do not want my business. I have given my business to a local business, discovered that in the end its the small business that will take care of you. I will file a complaint with the FTC since Best Buy does not take consumer personal information seriously.

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