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Crazy Return Policy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROUND LAKE BEACH, ILLINOIS -- I purchased a solar light not knowing your bizarre return policy! Which should have been stated before I bought it, I would have not purchased. The light did not work. I tried to return it with a receipt and was told I need to come back in 14 days. I waited 14 days and tried to return it and was told I need to take another additional 14 days to return it. When I finally get to return /exchange this item I will never shop at a Big Lots again. The manager at the store Evans is incompetent, couldn't Evan explain the return policy, all he said is all stores in the area are doing the same thing... which is a lie!! I have returned things from the auto parts store, Home Depot.

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How Big Retailers Go Out of Business
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LITTLE ROCK, ARKANSAS -- Have you ever wondered what causes so many retailers to have to close stores, layoff employees and liquidate their assets? I don't have to wonder because I was at Big Lots today. It was at Big Lots that I realized that corporate America has fallen so very, very far.

I can remember when businesses hired people for employees that really wanted to work. I can remember when employees were trained. I can even remember when the people left in charge (management) were in charge because they not only had more experience but also were capable of directing other employees. I can remember when being a member of management meant that you had leadership skills, customer service skills and took pride in your work.

Imagine my surprise when I encountered a manager that not only didn't have ANY leadership skills, any customer service skills, any pride in his work or place of employment, very little if any training and very bizarre and disturbing behavior. Now I realize that sometimes businesses get so big that it is often difficult to monitor all of their employees. I even realize that sometimes some employees slip through the cracks but surely Big Lots has employees in place (like district managers or regional managers) that should be monitoring management and operations at the local level.

I unfortunately discovered today that apparently there is not ANYBODY in charge of the hen house in my area of the United States. Now you might be asking yourself what in the world would make me say such a thing. Today, after arriving at the college that my son will be attending for the next several years, I realized that there may be some additional things my son would need before starting school. Now since the college has grown so much that it has encompassed a large amount of property and has virtually taken over even a small strip mall at one end of the campus, I found myself at one of the two stores left in the strip mall, Big Lots.

I entered the store thinking I would be able to make the necessary purchases and maybe even get a deal or two. I was wrong!! The store was very cluttered with unattended pallets of merchandise and pallet jacks. I mistakenly thought that perhaps they were just putting out more stock. I soon realized the clutter and impassable aisles were just a small indication of an even bigger problem. While I wasn't pleased when an employee almost ran me over with a flatbed, I was even less pleased with his rude indifference. I was soon to discover that this encounter would be the highlight of my experiences at this store location.

I completed my shopping while watching out for any additional disgruntled employees. I thought when I had made it to the checkout that the unpleasant experience was almost over. I was wrong!! What could possibly go wrong? I was checking out and within 50 feet of the door. Finally, this was going to be over! Wait, what was that price? What?! Double the amount it was supposed to be? That's not what the sign said! "Sir that is wrong, let me show you where I got it and what the sign says." So I thought, well surely once I show the "manager" where it was and what the sign said that he would realize I was being charged an incorrect price.

But to my utter amazement after acknowledging that the sign indicated the item I was purchasing and indicated it was half of the price I was being charged he said "but not for that one!" What?? What do you mean not for that one? These are all alike items! "Yes" he replied "but that one will cost you double." I told him that it was not right to indicate an item and a price but then change it when it was being purchased. I then asked for a corporate number. It was at this point that he began to tsk, sigh and roll his eyes.

As he was towering over me in my wheelchair, he continued to tsk, sigh and roll his eyes then scared me half to death when he snarled at me. "Well if you are going to make a big deal out of it, I guess I will have to give it to you at that price". He then walks up to the cashier and tells her to give it to me at the advertised price. By then I just wanted to get as far away from him as possible and I was afraid to give them my Big Lots reward card as I was scared that when he found out my address he would come to my residence.

I can't help wondering how many people has he scared into paying the higher price with his antics. How many parents bringing their kids to the college has he pulled this stunt on? I am giving this experience a one only because there are not any negative numbers allowed.

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Customer Issues with Signage
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GREENACRES, FLORIDA -- As a Big Lots employee, one of the greatest stressors in my workplace is numerous complaints about signage.

  1. An end cap of cookware was signed $4 TO $18. Many customers thought they could buy four items for $18. I had to explain over and over that the sign said that prices ranged from $4 to $18 per item.

  2. On a recent Friends and Family Day, a sun shelter that normally sells for $105.99 was signed simply "$84.79". One customer insisted to me that she should get 20 percent off the $84.79 price. I showed her how it worked, scanned the item and showed the usual $105.99 price, then scanned the F & F coupon to show the $84.79 price, and explained that said price was for that sale day only and that she was indeed getting the item at the signed price. She lectured me for a few minutes about how misleading the sign was, which held up my line, and then, two weeks later, called corporate to complain about me, not the sign!

  3. This week's ad features "sandals" for $2. The ad signage also says "sandals". The actual featured item is rubber flipflops like those most of us have worn since we were kids. One woman wanted to buy a pair of men's $10 sandals, a $6 pair of women's leather thong sandals and a $5 boy's pair of canvas camouflage sandals for $2 each. The MOD let me change the prices to please the customer. It cost us $15 shrink.

Customers, please read the signs carefully! The vast majority of signage issues are from native speakers of English, not people who have come to the States from other countries. In light of this, there might be a problem with signage ambiguity, so I ask corporate to please review signage policies and procedures so that signs are easily understood.

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Constantly Given 3rd Degree by Employees
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BRIDGETON, MISSOURI -- I went to Big Lots to do research. Customers are to give purses and backpacks to the cashiers or else they are not allowed to shop there. They probably want to cut down on shoplifting but truthfully you can shoplift without those things. If you appear bulky, an employee will stalk you throughout the store, stop you, and tell you to unzip and take out all the things from within your bags. They'll tell you to search your pockets and take everything out. If you don't comply, they threaten to call the police so it's best not to cause a conflict.

The employee who did that never smiles. Never says "How are you?" Never seems to say anything nice to customers. She only talks to customers when she finds them suspicious. It's not race related either so don't worry, they do this to all bulky looking or purse/bag carriers.

But then again that same employee said in the usual rude, sassy tone "You do know you cannot wear that scarf around your head?" She fails to speak in a polite way as usual. I think that comment would be offensive to Middle Easterns to be honest. She didn't even bother to know if I was wearing the scarf to protect a possibly balding head due to chemotherapy. But I guess they don't want potential shoplifters to hide their identity. They're against wearing medical masks for that reason too and my relative has a respiratory problem.

The prices are some of the lowest I've seen for toys at least. The snacks and foods are priced OK... could be lower. Some of the things like iPhone cases and silicone coin purses are WAY overpriced and can be found on the internet for like 1/8th or 1/4th of what they're selling it for. This store is full of mainly cheap items from China that you don't really need but are nice to have. For electronics, they're not reliable. The food is mainly candy and packaged cereal, junk food, things that are almost/beyond expiration. Big Lots sells lots of secondhand items that bigger stores cannot sell I hear. So you get what you pay for.

So... if you want cheap toys and headphones I suppose this is an OK store. Everything else is OK priced... I found My Little Pony toys (Traveling suitcase pony edition) there for $5 each when they're like $7 each on Amazon. I can't find other places that sell them for lower. Thrift stores are better... But honestly you have to be tolerant about being treated like a criminal and being stared at. Shoplifters aren't tolerated in any store to keep prices low you know? Sub par items, sub par employees...

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Big Lots... A lot of junk with a horrible return policy.
By -

PENNSYLVANIA -- This place…. I've never felt so manipulated in my life. I bought an mp3 player packed in a thick plastic wrap. To get it out of this plastic, it had to be cut. I turn on the mp3 player… it crashes. When I take it back within 30 days, with my receipt, all the accessories, the headphones not even touched in a clean zip lock bag… I was told because I didn't save the plastic wrapping they could not help me. No exchange, no store credit, no refund. I ask the sales woman, “So I have to keep something broken you guys sold me because I didn't keep a plastic wrapper?” “Yes,” she said then said carelessly.

Not to mention she didn't know the store policy in the first place. She had to read the back of my receipt then go to find three others to read it and the policy board. She told me they announce the return policy on the intercom. I am a regular shopper… since when did they do this? The manager refused to come speak with us pretending to be very busy when there were plenty of workers and only three customers. The cashier walked away from the desk several times on her own mission while we were still asking could we call headquarters or anything to not lose our money.

So not only a broken product, stupid excuse for no money back, bad customer service! I walked out without the rest of what I wanted to buy… not because I didn't get a refund… but because the lady was so uncaring to the situation. Now get this, I email a complaint about this behavior. Instead of even an apology for such treatment I am told that I need the original plastic. Plastic? When I have a receipt and the merchandise. Who keeps cut up plastic? This is a gimmick, I assure you. This is something they know everyone would throw away. It was very unapologetic. No apology, no sympathy, no exceptions.

There is no other way to put this other than Big Lots sucks big time. I wouldn't recommend it for anything over five dollars… and if you value even that, I would keep my money in my pockets. This policy is for items that are higher prices, cameras, mp3s, vacuums, etc. A scam if I ever heard of one.

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Deceptive Advertising/Rude Service
By -

ESSEX, VERMONT -- Big Lots had a 50% off Christmas sale. In the store were ad cards stating 50% off ALL CHRISTMAS STOCK. I went to purchase a Christmas decoration storage box marked at $20.00. The box was red, the cover was green, it had snow flakes on the label, and it said Xmas stock on the label as well. It was displayed on a table with Christmas trees and the sign under it said 50% off ALL CHRISTMAS STOCK. I went to the register and was told that the storage box was not on sale. The register girl was rude and condescending. I asked for the manager and was told he was out. I purchased the box at full price.

I called the store the next day to speak with the manager and the assistant manager was rude, and denied that the box had snow flakes on the label and that it said xmas stock on it, and refused to honor the store's stated sale policies. When I asked him for his name he hung up. I called the corporate offices of Big Lots and was treated the same rude way, with the man telling me that the label on the box did not have snow flakes on it, that it did not say Xmas stock, and that if fact the box was not red with a green top. I asked to speak with someone over his head in the company and was told he was it, there was no one over his head.

I returned the box to the store and showed the manager the color, the label, and the display, and he just walked away from me. I got my refund and left to never return to this store or this company. Last year they swapped price signs in the middle of my purchasing a mattress (raised $100.00), but I caught them and they honored the original price. Frauds! Boycott!

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Great Customer Service!
StarStarStarStarStarBy -
Rating: 5/51

RALEIGH, NORTH CAROLINA -- I went in our local Big Lots looking for a small chair for my 17 month old grandson. I found a great buy and then when I was checking out, realized I had one without a price tag. The cashier had a nice young man (**) come to the front with information. ** informed me that if I could wait 2 more days, the chair would be on sale. I was afraid that I would not get the color I wanted, so ** assured me that he would put one back with my name on it and as promised.

I arrived on Friday and ** had it in the office, wrapped and waiting for me! ** is courteous to everyone and has the nicest manners. He is a great asset to Big Lots and will go far in any endeavor because of the superior service he gives to all customers!

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Treat Employees Like Trash
By -

RICHLAND, WASHINGTON -- If you become an employee of Big Lots you are always looked as a thief. They expect you to give 110% but they are not willing to give you 50%. You can only get a 25 cent raise a year. They expect you to be a company spy for minimum wage and give great customer service and work short staffed. There are no benefits at Big Lots so if you like being underpaid overworked and told you cheat, lie, steal, and don't get paid for it go work for Big Lots. Yes I still work but I'm working at this store but have come to my senses for all the people who have had bad service now know why. Thanks.

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Manhattan Sectional Sofa
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EXTON, PENNSYLVANIA -- I purchased the brown Manhattan Sectional Sofa from the Big Lots in Exton, Pa, on Lincoln Highway. It has been returned three time, each time it has cost me to have it picked up and re-delivered. The last time it was returned the sewing was coming apart so Simmons ok'd the return yet again.

For the past year and a half I have been living with the corner of the sofa actually ripping and coming apart. This sofa has been used only by myself as my husband passed away and kids are grown. I actually purchased a piece of the fabric trying to make a repair on my own, calling someone to make the repair was much too costly. I feel that Big Lots, nor the companies of their products do anything to help out situations. I guess I will be forced to just put it in the trash and purchase another from a reputable store.

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Broken Couch
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LOCKPORT, ILLINOIS -- We bought an L shaped couch and have only had it for a year. It has broken twice. It's not sturdy and with it being broken again I'm not sure how to handle it! I want another couch to replace this one because it's garbage but don't know what my options are yet. The couch is dark brown and is broke in the same place as the last one was broke. For it to break in the same place twice tells me it's not sturdy at all. This should not happen. I should not have to worry about sitting in my couch!

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Big Lots Rating:
Star Star Star Empty star Empty star
2.9 out of 5, based on 33 ratings and
101 reviews & complaints.
Contact Information:
Big Lots
300 Phillipi Road
Columbus, Ohio 43228-5311
614-278-6800 (ph)
www.biglots.com
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