Big Lots Consumer Reviews - Page 2

SEAFORD, DELAWARE -- Two sofas from Big lots both are peeling no one will call me back played a lot for a piece of junk

ROSEVILLE, CALIFORNIA -- They sell the credit plan by telling you it will help your credit. It never gets reported to the credit bureau. Nice to find out after paying double for a couch that broke away from the springs and fabric that snags and cushions that are flat in less than 6 months. No way to collect on warranty.

PADUCAH, KENTUCKY -- Bought an L-Shaped sofa. In 48 days it fell apart. Was informed only a 30 day warranty. They said a year manufacturing warranty on it. Nobody will call back. Warning, do not purchase any furniture. You can put powdered sugar on a **, but it's still a **!!!

CLARKSVILLE, INDIANA -- It has been awhile since I have been in the Clarksville, In store, team 1310; and I was so thrilled to see major improvements. It was so neat, clean and organized. Thanks to this team.

INDIO, CALIFORNIA -- 4/01/2014 got patio umbrella 5/2/2014 broke! They said no return after 30 days - $60 down drain! That was 8 hours of hard work! The manager said then shop somewhere else that gives a better warranty! I called corp. They said talk to manager! The runaround! Indio Cal store # 4554.

KISSIMMEE, FLORIDA -- First of all, the store was exceptionally clean and neat. The cashier (Jeannie **) was as helpful as anyone could be. She had a big smile and was very complimentary about the store and its team member, Michael **, a big thank you to both of them.

GREENACRES, FLORIDA -- As a Big Lots employee, one of the greatest stressors in my workplace is numerous complaints about signage.

1. An end cap of cookware was signed $4 TO $18. Many customers thought they could buy four items for $18. I had to explain over and over that the sign said that prices ranged from $4 to $18 per item.

2. On a recent Friends and Family Day, a sun shelter that normally sells for $105.99 was signed simply "$84.79". One customer insisted to me that she should get 20 percent off the $84.79 price. I showed her how it worked, scanned the item and showed the usual $105.99 price, then scanned the F & F coupon to show the $84.79 price, and explained that said price was for that sale day only and that she was indeed getting the item at the signed price. She lectured me for a few minutes about how misleading the sign was, which held up my line, and then, two weeks later, called corporate to complain about me, not the sign!

3. This week's ad features "sandals" for $2. The ad signage also says "sandals". The actual featured item is rubber flipflops like those most of us have worn since we were kids. One woman wanted to buy a pair of men's $10 sandals, a $6 pair of women's leather thong sandals and a $5 boy's pair of canvas camouflage sandals for $2 each. The MOD let me change the prices to please the customer. It cost us $15 shrink.

Customers, please read the signs carefully! The vast majority of signage issues are from native speakers of English, not people who have come to the States from other countries. In light of this, there might be a problem with signage ambiguity, so I ask corporate to please review signage policies and procedures so that signs are easily understood.

BRIDGETON, MISSOURI -- I went to Big Lots to do research. Customers are to give purses and backpacks to the cashiers or else they are not allowed to shop there. They probably want to cut down on shoplifting but truthfully you can shoplift without those things. If you appear bulky, an employee will stalk you throughout the store, stop you, and tell you to unzip and take out all the things from within your bags. They'll tell you to search your pockets and take everything out. If you don't comply, they threaten to call the police so it's best not to cause a conflict.

The employee who did that never smiles. Never says "How are you?" Never seems to say anything nice to customers. She only talks to customers when she finds them suspicious. It's not race related either so don't worry, they do this to all bulky looking or purse/bag carriers.

But then again that same employee said in the usual rude, sassy tone "You do know you cannot wear that scarf around your head?" She fails to speak in a polite way as usual. I think that comment would be offensive to Middle Easterns to be honest. She didn't even bother to know if I was wearing the scarf to protect a possibly balding head due to chemotherapy. But I guess they don't want potential shoplifters to hide their identity. They're against wearing medical masks for that reason too and my relative has a respiratory problem.

The prices are some of the lowest I've seen for toys at least. The snacks and foods are priced OK... could be lower. Some of the things like iPhone cases and silicone coin purses are WAY overpriced and can be found on the internet for like 1/8th or 1/4th of what they're selling it for. This store is full of mainly cheap items from China that you don't really need but are nice to have. For electronics, they're not reliable. The food is mainly candy and packaged cereal, junk food, things that are almost/beyond expiration. Big Lots sells lots of secondhand items that bigger stores cannot sell I hear. So you get what you pay for.

So... if you want cheap toys and headphones I suppose this is an OK store. Everything else is OK priced... I found My Little Pony toys (Traveling suitcase pony edition) there for $5 each when they're like $7 each on Amazon. I can't find other places that sell them for lower. Thrift stores are better... But honestly you have to be tolerant about being treated like a criminal and being stared at. Shoplifters aren't tolerated in any store to keep prices low you know? Sub par items, sub par employees...

PENNSYLVANIA -- This place…. I've never felt so manipulated in my life. I bought an mp3 player packed in a thick plastic wrap. To get it out of this plastic, it had to be cut. I turn on the mp3 player… it crashes. When I take it back within 30 days, with my receipt, all the accessories, the headphones not even touched in a clean zip lock bag… I was told because I didn't save the plastic wrapping they could not help me. No exchange, no store credit, no refund. I ask the sales woman, “So I have to keep something broken you guys sold me because I didn't keep a plastic wrapper?” “Yes,” she said then said carelessly.

Not to mention she didn't know the store policy in the first place. She had to read the back of my receipt then go to find three others to read it and the policy board. She told me they announce the return policy on the intercom. I am a regular shopper… since when did they do this? The manager refused to come speak with us pretending to be very busy when there were plenty of workers and only three customers. The cashier walked away from the desk several times on her own mission while we were still asking could we call headquarters or anything to not lose our money.

So not only a broken product, stupid excuse for no money back, bad customer service! I walked out without the rest of what I wanted to buy… not because I didn't get a refund… but because the lady was so uncaring to the situation. Now get this, I email a complaint about this behavior. Instead of even an apology for such treatment I am told that I need the original plastic. Plastic? When I have a receipt and the merchandise. Who keeps cut up plastic? This is a gimmick, I assure you. This is something they know everyone would throw away. It was very unapologetic. No apology, no sympathy, no exceptions.

There is no other way to put this other than Big Lots sucks big time. I wouldn't recommend it for anything over five dollars… and if you value even that, I would keep my money in my pockets. This policy is for items that are higher prices, cameras, mp3s, vacuums, etc. A scam if I ever heard of one.

OCEANSIDE, CALIFORNIA -- This place is a horrible place to work. It is minimum wage hell. Supervisors and managers to do not fully explain policies or rules and then get mad when you do not comply with the rules they never explained. They make you follow stupid rules that you know are just going to piss the customers off. If you like to help ppl and actually apply your knowledge and time to help their needs, this job is not for you. I've wanted to go home and shoot myself many times due to the quality of the treatment of employees. I do recovery part time, and cashiering the other half, and let me tell you. This place at the end of the day always ends up looking like a zoo.

The organization system they give us to follow is horrendous, and if you try to go above and beyond to fix it and make it look nice and do not finish in time you get penalized. They give you three hours at the end of the day to recover the sections and expect it in tip top shape. But like I said, if you REALLY make sure it is in tip top shape and don't finished you get penalized, so it still ends up looking like a zoo at the end of the day. There is only three of us most nights, plus the 5 something carts of go backs we are usually left with at the end of the day.

At the register, no matter how busy, even if there are customers backed up all the way to the aisles, we must hound each and every customer to join our rewards program or else we get written up. It does not matter how many ppl are back there in line and how you just want to get them out quickly, you HAVE to take the time to hound each one about the rewards club. No matter how annoying it is. My managers are **, and I think there may be some kind of racism or favoritism of race going on for whom gets bumped up to management. Not proof, just a theory. But still nonetheless, this is a horrible place and I advise you go work at Wal-Mart or something. This place sucks!!!